embedded Excel graph crashes PowerPoint

[Guest]

A user's computer crashes or completely locks while working on PowerPoint
presentation with embedded Excel sheets and graphs. The user edits the graph
data and attempts to return to PPT, but the system locks or otherwise
requires reboot, but i could not reproduce the problem. Any known issues?

Office 2003, SP1

Thanks,

E.

 

[Echo S]

Are you running Norton AntiVirus? If so, remove the Office Plug-In.

Norton Anti-Virus and Office
http://www.rdpslides.com/pptfaq/FAQ00387.htm

 

[Guest]

We do run NAV, but it is the Corp Edition. The users do not have access to
the plug in as part of the policy, it (the plug-in) turned off at the server.
The user says it is still crashing and there is no "file not found" type of a
message as indicated in the KB article.

Anything else? Possible too low of RAM? I'm inclined toward that if nothing
else presents. OLE in Office has a history.

Thanks,

E.

Are you running Norton AntiVirus? If so, remove the Office Plug-In.

Norton Anti-Virus and Office
http://www.rdpslides.com/pptfaq/FAQ00387.htm

--
Echo [MS PPT MVP]
http://www.echosvoice.com

A user's computer crashes or completely locks while working on PowerPoint
presentation with embedded Excel sheets and graphs. The user edits the graph
data and attempts to return to PPT, but the system locks or otherwise
requires reboot, but i could not reproduce the problem. Any known issues?

Office 2003, SP1

Thanks,

E.

 

[Echo S]

Would the "file not found" type of message be something like this:

The server application, source file, or item can't be found (when editing
MSGraph, Excel Charts, Org Charts)
http://www.rdpslides.com/pptfaq/FAQ00236.htm

If so, then there are lots of things listed to check.

I don't know much about NAV, but I wonder if that officeav.dll file is still
around, even though you're using Corporate Edition and the plug-in is turned
off. As that first link mentioned,
Some NAV versions (CE for example) don't include the Office Plug-In, but a
previously installed version of Norton AV may have left the Office Plug-In
DLL installed, registered and active.


Use Windows Explorer to search for: officeav.dll


If you find it, click Start, click Run and type this:

regsvr32 /u "\officeav.dll"
then click OK

That's worth a shot, anyway.


--
Echo [MS PPT MVP]
http://www.echosvoice.com

We do run NAV, but it is the Corp Edition. The users do not have access to
the plug in as part of the policy, it (the plug-in) turned off at the server.
The user says it is still crashing and there is no "file not found" type of a
message as indicated in the KB article.

Anything else? Possible too low of RAM? I'm inclined toward that if nothing
else presents. OLE in Office has a history.

Thanks,

E.

Are you running Norton AntiVirus? If so, remove the Office Plug-In.

Norton Anti-Virus and Office
http://www.rdpslides.com/pptfaq/FAQ00387.htm

--
Echo [MS PPT MVP]
http://www.echosvoice.com

A user's computer crashes or completely locks while working on PowerPoint
presentation with embedded Excel sheets and graphs. The user edits the graph
data and attempts to return to PPT, but the system locks or otherwise
requires reboot, but i could not reproduce the problem. Any known issues?

Office 2003, SP1

Thanks,

E.

 

[Guest]

No officeav.dll was not found. I believe the techniques used to embed and/or
link the files in the PPT may have contributed. It was a large file being
loaded and worked on across a LAN which didn't help things. I had the user
move the file to their local drive and work on it then archive it back to the
file share. That seems to have allowed it to open and work without any
crashes.

Thanks for all the help!

E.

Would the "file not found" type of message be something like this:

The server application, source file, or item can't be found (when editing
MSGraph, Excel Charts, Org Charts)
http://www.rdpslides.com/pptfaq/FAQ00236.htm

If so, then there are lots of things listed to check.

I don't know much about NAV, but I wonder if that officeav.dll file is still
around, even though you're using Corporate Edition and the plug-in is turned
off. As that first link mentioned,
Some NAV versions (CE for example) don't include the Office Plug-In, but a
previously installed version of Norton AV may have left the Office Plug-In
DLL installed, registered and active.


Use Windows Explorer to search for: officeav.dll


If you find it, click Start, click Run and type this:

regsvr32 /u "\officeav.dll"
then click OK

That's worth a shot, anyway.


--
Echo [MS PPT MVP]
http://www.echosvoice.com

We do run NAV, but it is the Corp Edition. The users do not have access to
the plug in as part of the policy, it (the plug-in) turned off at the server.
The user says it is still crashing and there is no "file not found" type of a
message as indicated in the KB article.

Anything else? Possible too low of RAM? I'm inclined toward that if nothing
else presents. OLE in Office has a history.

Thanks,

E.

Are you running Norton AntiVirus? If so, remove the Office Plug-In.

Norton Anti-Virus and Office
http://www.rdpslides.com/pptfaq/FAQ00387.htm

--
Echo [MS PPT MVP]
http://www.echosvoice.com

A user's computer crashes or completely locks while working on PowerPoint
presentation with embedded Excel sheets and graphs. The user edits the
graph
data and attempts to return to PPT, but the system locks or otherwise
requires reboot, but i could not reproduce the problem. Any known issues?

Office 2003, SP1

Thanks,

E.

 

[Echo S]

Ahhh. Thanks for posting your solution. Hopefully it will help another in
future.

--
Echo [MS PPT MVP]
http://www.echosvoice.com

No officeav.dll was not found. I believe the techniques used to embed and/or
link the files in the PPT may have contributed. It was a large file being
loaded and worked on across a LAN which didn't help things. I had the user
move the file to their local drive and work on it then archive it back to the
file share. That seems to have allowed it to open and work without any
crashes.

Thanks for all the help!

E.

Would the "file not found" type of message be something like this:

The server application, source file, or item can't be found (when editing
MSGraph, Excel Charts, Org Charts)
http://www.rdpslides.com/pptfaq/FAQ00236.htm

If so, then there are lots of things listed to check.

I don't know much about NAV, but I wonder if that officeav.dll file is still
around, even though you're using Corporate Edition and the plug-in is turned
off. As that first link mentioned,
Some NAV versions (CE for example) don't include the Office Plug-In, but a
previously installed version of Norton AV may have left the Office Plug-In
DLL installed, registered and active.


Use Windows Explorer to search for: officeav.dll


If you find it, click Start, click Run and type this:

regsvr32 /u "\officeav.dll"
then click OK

That's worth a shot, anyway.


--
Echo [MS PPT MVP]
http://www.echosvoice.com

We do run NAV, but it is the Corp Edition. The users do not have access to
the plug in as part of the policy, it (the plug-in) turned off at the server.
The user says it is still crashing and there is no "file not found"

type
of a

message as indicated in the KB article.

Anything else? Possible too low of RAM? I'm inclined toward that if nothing
else presents. OLE in Office has a history.

Thanks,

E.

:

Are you running Norton AntiVirus? If so, remove the Office Plug-In.

Norton Anti-Virus and Office
http://www.rdpslides.com/pptfaq/FAQ00387.htm

--
Echo [MS PPT MVP]
http://www.echosvoice.com

A user's computer crashes or completely locks while working on PowerPoint
presentation with embedded Excel sheets and graphs. The user edits the
graph
data and attempts to return to PPT, but the system locks or otherwise
requires reboot, but i could not reproduce the problem. Any known issues?

Office 2003, SP1

Thanks,

E.