Emails sent from OL2007 to OL2003, Links broken

[EricJ]

Most of our users are on Outlook 2003. We are slowly giving users Outlook
2007. When an Outlook 2007 user sends a link to a .doc on a network drive to
a Outlook 2003 user, the link turns into plain text.
The email is sent in Rich Text.

What is sent with ol2007, shows as a completely normal hyperlink:
I:\Department\Group\Year\Whatever.doc

What is received on ol2003, not underlined, not clickable, not blue:
<I:\Department\Group\Year\Whatever.doc>

We also tested sending a link as a HTML message, HTML works normal.
On my blackberry, the link is fine.

Outlook 2003 is SP3,
Outlook 2007, two users on SP1 and SP2.

Has anyone seen this issue, or have any ideas on what I could search for?

 

[Gordon]

Most of our users are on Outlook 2003. We are slowly giving users Outlook
2007. When an Outlook 2007 user sends a link to a .doc on a network drive
to
a Outlook 2003 user, the link turns into plain text.
The email is sent in Rich Text.

What is sent with ol2007, shows as a completely normal hyperlink:
I:\Department\Group\Year\Whatever.doc

What is received on ol2003, not underlined, not clickable, not blue:
<I:\Department\Group\Year\Whatever.doc>

We also tested sending a link as a HTML message, HTML works normal.
On my blackberry, the link is fine.

Outlook 2003 is SP3,
Outlook 2007, two users on SP1 and SP2.

Has anyone seen this issue, or have any ideas on what I could search for?

Do the 2007 users hit <Return> after putting the link in?

 

[EricJ]

I just had them try again, first with just a Return, and then with a space
after the link plus a Return. Neither worked, still no link.

 

[Brian Tillman [MVP - Outlook]]

I just had them try again, first with just a Return, and then with a space
after the link plus a Return. Neither worked, still no link.

Try specifying it with <...> around it; i.e.,
<I:\Department\Group\Year\Whatever.doc>

If that doesn't work, expand the I drive and use a UNC.
<\\Server\share\Department\Group\Year\Whatever.doc>
Put <...> around it if it includes spaces.

 

[EricJ]

Just tested both.

Just the < >'s around the "I:\...\...\.doc" did not work.

The < >'s around the \\server\share\doc worked. (there are spaces in the
folder names)

Unfortunately using \\server\share links won't be ideal for our end users.
Switching the email type to HTML will probably be the solution.

Thank you for your help. If you come up with any other troubleshooting
steps or solutions, I'll be happy to try them out.

 

[Brian Tillman [MVP - Outlook]]

Just tested both.

Just the < >'s around the "I:\...\...\.doc" did not work.

The < >'s around the \\server\share\doc worked. (there are spaces in the
folder names)

Unfortunately using \\server\share links won't be ideal for our end users.
Switching the email type to HTML will probably be the solution.

Thank you for your help. If you come up with any other troubleshooting
steps or solutions, I'll be happy to try them out.

Try a URL: file:///i:\Department\Group\Year\Whatever.doc/