tcp said:
Hi, hope you can help - I have Norton 2007 (email settings set to low on all
addresses) and Windows Defender. I cannot receive emails from some addresses
in the USA. On my Vista Windows mail junk is set to low. Hotmail is set to
low and I have put their addresses on approved list. What can be wrong?
Your ISP may have blocked some address groups, does your ISP contract
come with any kind of mail filtering? Look at their website if not sure.
There could be a number of things causing this, Norton email filtering
being a prime candidate. You only need Norton running, you do not gain
anything from their "Email" filtering and often it causes trouble so if
you can find the setting try disabling that, the live protection will
still work although personally I think Norton is worthless and a
resource hog so would get rid of it completely. Needless to say if you
disable it all be careful what you open to read...
If you can;t find anything and post back please include your ISP and if
possible the kinds of addresses being rejected, but NOT the actual
addresses, example say (e-mail address removed) works but (e-mail address removed)
does not work. They maybe someone can be a bit more specific in their
answer.
Also mention if these senders were trying to send any kind of attachment
such as .doc files.