Email server forgets or rejects log-in in Outlook 2002


D

Dave55

I have Outlook 2002, SP3, running in Vista and while I have my password saved
in my account profile, I still am prompted to enter it every time I reopen
Outlook. That's not too bad, but some times it still doesn't take and I
continue to get the following error. Does anyone have a fix for this please??

Task 'mail.comcast.net - Sending and Receiving' reported error (0x800CCC92)
: 'Your e-mail server rejected your login. Verify your user name and password
in your account properties. Under Tools, click E-mail accounts. The server
responded: ????????????'
 
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D

DL

Outlook 2002 is not fully compatible with Vista, and this is one of the
known problems
If you have Anti Virus intergrated with Outlook that wont help either
 
D

Dave55

DL - Thanks. That's a drag. Any fixes you know of? Seems like it should be an
easy one for MS to work out. But that's just me...
 
M

Milly Staples [MVP - Outlook]

Outlook/Office 2002/XP has been out of mainstream support for quite some
time which is why it was not tested for compatibility with Windows Vista. I
seriously doubt that Microsoft will do anything except supply security
updates.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Dave55 asked:

| DL - Thanks. That's a drag. Any fixes you know of? Seems like it
| should be an easy one for MS to work out. But that's just me...
|
|| Outlook 2002 is not fully compatible with Vista, and this is one of
|| the known problems
|| If you have Anti Virus intergrated with Outlook that wont help either
||
|| ||| I have Outlook 2002, SP3, running in Vista and while I have my
||| password saved
||| in my account profile, I still am prompted to enter it every time I
||| reopen Outlook. That's not too bad, but some times it still doesn't
||| take and I continue to get the following error. Does anyone have a
||| fix for this please??
|||
||| Task 'mail.comcast.net - Sending and Receiving' reported error
||| (0x800CCC92)
|||| 'Your e-mail server rejected your login. Verify your user name and
||| password
||| in your account properties. Under Tools, click E-mail accounts. The
||| server
||| responded: ????????????'
||| --
||| Dave
 
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V

VanguardLH

Dave55 said:
I have Outlook 2002, SP3, running in Vista and while I have my password saved
in my account profile, I still am prompted to enter it every time I reopen
Outlook. That's not too bad, but some times it still doesn't take and I
continue to get the following error. Does anyone have a fix for this please??

Task 'mail.comcast.net - Sending and Receiving' reported error (0x800CCC92)
: 'Your e-mail server rejected your login. Verify your user name and password
in your account properties. Under Tools, click E-mail accounts. The server
responded: ????????????'

Outlook 2002 will NOT remember passwords when ran under Windows Vista.
Outlook 2002 was coded to use pstore (protected storage system) in the
registry to cache the login credentials for the e-mail accounts defined
in Outlook; see http://msdn2.microsoft.com/en-us/library/bb432403.aspx.
pstore is no longer available under Windows Vista. The registry keys
are still there but are read-only so Outlook cannot record your login
credentials into those registry keys but cannot update them. Vista
dropped pstore and went to DPAPI. For information on DPAPI, read
http://msdn2.microsoft.com/en-us/library/ms995355.aspx. DPAPI has been
around since 2001 starting in Windows 2000. The result is that you will
need to supply your login credentials for each e-mail account that you
have defined in Outlook for the first mail poll performed by Outlook.
After the first mail poll, the login credentials are reused so you don't
need to supply them again. However, if you exit and reload Outlook then
you need to supply the login credentials for only the first mail poll.

Outlook 2003/2007 are coded to use either pstore or the newer DPAPI
which means they will run under Vista and pre-Vista versions of Windows.
Mainstream support for Outlook 2002/XP has ended. There will be no
further feature changes, bug fixes, or enhancements to it. That means
it will remain incompatible for use under Windows Vista. Your
Microsoft-based solutions are: suffer with the problem when using
Outlook 2002 on Windows Vista, upgrade to Outlook 2003 or 2007, or use a
different e-mail program that runs properly on Windows Vista.

Read:
http://www.msoutlook.info/question/28
http://www.outlook-tips.net/howto/vista.htm
http://en.wikipedia.org/wiki/Securi...w_to_Windows_Vista#Other_features_and_changes
http://msdn2.microsoft.com/en-us/library/bb756884.aspx

The PStore keys in the registry are read-only in Windows Vista.
Removing the read-only attribute won't fix the problem. The PStore
interface used by Outlook is not available in Windows Vista. You cannot
manually edit the registry to retrieve or enter the passwords. PStore
isn't just a location in the registry with plain text data. It is a
method of encrypting the passwords using TripleDES that are cached in
the registry in a binary construct. Once a user is logged into Windows,
the CryptoAPI can be used to decrypt that Windows account's cached
passwords from the PStore in the registry. While Windows Vista no
longer provides support for PStore, it is possible to continue
supporting PStore using a program. Alas, there will be nothing
forthcoming as a hotfix or add-on from Microsoft to support PStore in
Outlook 2002 because that product is no longer supported.

A possible solution is to use a program (as a macro that runs inside of
Outlook) that manages the encrypted password for you in the protected
registry cache. If you don't want to write the macro or cannot find a
free one already written for you, there is OLAutoPW at
http://www.mgsware.de/index.php/OLAutoPW/138/0/#403. I've never used it
(because I don't use Windows Vista). Cost is 10 euro (~$16). It may
also be possible to use AutoIt, AutoHotkeys, or other keyboard macro
programs that can trigger on specific dialog windows to answer the
password prompt for you but then you need to leave them running all the
time and write up the macro that they run along with identifying the
trigger(s) on when and in which window to run their macro.
 
B

Brian Tillman [MVP - Outlook]

Task 'mail.comcast.net - Sending and Receiving' reported error
(0x800CCC92)
: 'Your e-mail server rejected your login. Verify your user name and
password
in your account properties. Under Tools, click E-mail accounts. The
server
responded: ????????????'

This definitely states that the Comcast mail server believed your username
or password to be invalid. If it's correct in Outlook, then the fault may
lie on the server side. If you have an add-in like an antivirus or -spam
app integrated with Outlook, that could be the cause as well.
 
B

Brian Tillman [MVP - Outlook]

I have Outlook 2002, SP3, running in Vista

Oops. I missed this the first time around. You can't use Outlook 2002 on
Vista because this will always happen and there is no fix.
 
G

Gidget

This same thing has been going for a week for me, but, I do not have Vista.
The password is correct, but, it keeps rejecting it!!! How about a solution?
 
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G

Gaston9x19

I have a similar issue, although I do not get the same error message. I have
Windows XP Professional, and Outlook 2003 (Two thousand THREE!), and I have
worked on several computers now where Outlook forgets the stored password.
Every time you send and receive mail, the password dialog box pops up, and no
matter how many times you check "remember password", it never does. I am
starting to notice something of a pattern after workin on a couple computers
for a business in town: I think it may only start doing this if you install
WIndows XP Service Pack 3. Has anyone else noticed this? There is even a KB
article about this behaviour, but I cannot find it again since they remade
the support website, and besides that, following the article to the letter
didn't fix it on my laptop with XP SP3. My two desktops with XP SP 2 have
never had this problem. Can anyone tell me if there is a link, because I'm
scared to update this computer going out the door to XP SP3 right now...
 
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