Email scrambeled ONLY when replying

[Jack B. Pollack]

I have a client that has an account on an Exchange Server, lets call him
Bob. When he correspond with one of his clients, lets call him Steve, they
have the following problem.


New email message from Bob to Steve, no problems
New email message from Steve to Bob. no problems


Bob replies to an email from Steve, no problems.

Steve REPLIES to Bobs email, many times the new text (the reply text) no
matter how many characters is displayed as just 2 or 3 strange characters
(beta symbol, accented letter, etc) and is unreadable.

This does not happen all the time, but most of the time.

Bob is using a Mac and Entourage to connect to Exchange, but even if I look
at the source email via Exchange Webmail the message is not readable.

Steve is using an very old version of Outlook 98 v8.5.5104.6. He is not my
client and we can't/dont have the right to ask him to change his software.
He does not have this problem when replying to anyone else. I did have him
set Bob's addressbook entry to reply to this client "in text format only",
but this did not help.

Any ideas?

Thanks

 

[Guest]

I have a friend with the same problem. Anyone have a solution?