Email retrieval stuck in a loop, won't download 1 email

[Davey-boy]

I have a gmail account, and for the past 2 years I've been using outlook to
manage emails on my computer. However lately my outlook has been stuck in
this loop. It begins to sucessfully download new emails since my last sync,
however it gets to one email (it's 3.7 mb) and cannot fully download it. It
then begins the process all over again. After about a day of doing this, I
have about 276 copies of the first 4 emails it sucessfully downloads. I know
you may say to just delete it, but it's actually an extremely important email
I'd like to keep for records. There may be ways to manipulate this in order
to get Outlook to skip this one email, but I want to know why Outlook isn't
downloading. Any help would be greatly appreciated, thanks!

 

[Mary]

Skip Outlook and go directly to Gmail to get the one you want. You should set
Gmail to keep the messages there, as well as download to Outlook.

 

[Brian Tillman]

I have a gmail account, and for the past 2 years I've been using
outlook to manage emails on my computer. However lately my outlook
has been stuck in this loop. It begins to sucessfully download new
emails since my last sync, however it gets to one email (it's 3.7 mb)
and cannot fully download it. It then begins the process all over
again. After about a day of doing this, I have about 276 copies of
the first 4 emails it sucessfully downloads. I know you may say to
just delete it, but it's actually an extremely important email I'd
like to keep for records. There may be ways to manipulate this in
order to get Outlook to skip this one email, but I want to know why
Outlook isn't downloading. Any help would be greatly appreciated,
thanks!

Log onto gmail and move the offending message to another folder.