email pane does not scroll when i write

[Guest]

reaching the bottom of the view while writing email, the pane does not
continue to create viewable text, but instead shifts upwards. i cannot see
what i am writing and have to use scrollbar to reveal it. huh? Just
installed Outlook 2007, office pro 2007, using XP all up to date stuff.

 

[Guest]

Anyone have any idea if there is a fix for this? it is so irritating to
suddenly not be seeing the line I am typing on. It seems usually to shift
about 5 lines up, but sometimes goes to the top of the message. Any help out
there?

 

[Guest]

Maybe no response means I have not explained this problem--surely it is not
me alone. I have OL 2007 with XP. When i compose an email, my words appear
on the email pane until I go just beyond the bottom of the pane (or whatever
you call the screen I see as I work). At that point, instead of continuing
to scroll down to reveal what I am writing, the view I see is, without
warning, several lines back. The cursor does not jump up there; i could
continue writing, and do, for some time until i look at the screen and see
much earlier lines istead of what i just wrote. to see what i just wrote, i
have to drag the scroll bar down. This is a constant process. You can
imagine how annoying it is, type, scroll, type, scroll. can anyone suggest a
way to fix this? I searched the KB and several other sources, find not a
thing, but I have trouble putting an easy search label on this phenomenon.
Thank you, if you have any thoughts on this.

 

[Russ Valentine [MVP-Outlook]]

What makes you think it is not you alone? That is most likely the case when
you get no response. I've seen no one else able to reproduce the behavior.
If it were a known Outlook issue, you would have heard that by now.

 

[Brian Tillman]

reaching the bottom of the view while writing email, the pane does not
continue to create viewable text, but instead shifts upwards. i
cannot see what i am writing and have to use scrollbar to reveal it.
huh? Just installed Outlook 2007, office pro 2007, using XP all up
to date stuff.

I have seen a few other post mentioning this problem, but nothing definitive
for an answer:
http://groups.google.com/group/micr...sage++doesn't++scroll&rnum=1#09c26a243d3af322

http://groups.google.com/group/micr...sage++doesn't++scroll&rnum=3#7e6cc0348f66abc5

http://groups.google.com/group/micr...age++doesn't++scroll&rnum=52#9850f7f38e746aae

 

[Guest]

I appreciate your reassurance that this is not some obvious problem I should
be able to solve myself. I am optimistic someone will offer assistance.

What makes you think it is not you alone? That is most likely the case when
you get no response. I've seen no one else able to reproduce the behavior.
If it were a known Outlook issue, you would have heard that by now.
--
Russ Valentine
[MVP-Outlook]

Maybe no response means I have not explained this problem--surely it is
not
me alone. I have OL 2007 with XP. When i compose an email, my words
appear
on the email pane until I go just beyond the bottom of the pane (or
whatever
you call the screen I see as I work). At that point, instead of
continuing
to scroll down to reveal what I am writing, the view I see is, without
warning, several lines back. The cursor does not jump up there; i could
continue writing, and do, for some time until i look at the screen and see
much earlier lines istead of what i just wrote. to see what i just wrote,
i
have to drag the scroll bar down. This is a constant process. You can
imagine how annoying it is, type, scroll, type, scroll. can anyone
suggest a
way to fix this? I searched the KB and several other sources, find not a
thing, but I have trouble putting an easy search label on this phenomenon.
Thank you, if you have any thoughts on this.

 

[Russ Valentine [MVP-Outlook]]

Looks to me like these folks need to get their heads together and figure out
what their setups have in common.

 

[Guest]

Thank you again for responding, and I am grateful you have done all this
research for me. The posts share a concern with system resources and
conflicts. I will investigate more and post again.

 

[Guest]

Problem may be solved. I updated the bios. That appears to have fixed it. I
want to express my thanks to you--your careful respnse made me reconsider the
conditions of my own system and dig deeper into what I could do about it.
Likewise thanks to Mr. Valentine who also pointed in that direction. I was
unaware there was such an update available. the moral --dont trust those
auto update notices, do the homework yourself. I am grateful for the time you
both gave.

 

[Russ Valentine [MVP-Outlook]]

Appreciate the followup. The problem with isolated issues such as this is
that it is often something idiosyncratic in the local environment that
causes the behavior. Looks like only 3 people have reported it so far. If it
were some problem with Outlook itself there would be multiple reports with
reproducible findings, and hopefully reproducible solutions.

 

[Brian Tillman]

Problem may be solved. I updated the bios.

Let us know. I wouldn't expect a BIOS update to affect that (although a
video driver update could). I'm curious about what you'll find.

 

[Guest]

This is FAR from being an isolated incident. I encountered the problem as
described when I first installed in late January, and since then every single
one of my clients with a 2007 installation also exhibits the problem. I
contacted MS in February and was told they knew about the problem and would
be correcting with an update. We're all still waiting. And manually
scrolling.

Appreciate the followup. The problem with isolated issues such as this is
that it is often something idiosyncratic in the local environment that
causes the behavior. Looks like only 3 people have reported it so far. If it
were some problem with Outlook itself there would be multiple reports with
reproducible findings, and hopefully reproducible solutions.
--
Russ Valentine
[MVP-Outlook]

Problem may be solved. I updated the bios. That appears to have fixed
it. I
want to express my thanks to you--your careful respnse made me reconsider
the
conditions of my own system and dig deeper into what I could do about it.
Likewise thanks to Mr. Valentine who also pointed in that direction. I was
unaware there was such an update available. the moral --dont trust those
auto update notices, do the homework yourself. I am grateful for the time
you
both gave.

 

[Guest]

Hey N..


This is from a post on 8/22/07 - hope it helps:

By: mk In: microsoft.public.outlook.general


I fixed it!!!

I have been playing around with the settings for my mouse and came across an
option for the wheel of:
Enable Universal scrolling - where you could add in exceptions. I added in
Outlook and Word - but still same problem.

Other option for wheel was - Use Microsoft Office 97 Scrolling Emulation only.

So then I decided to select this option - Hey presto... scrolling now works
in all Office 97 applications and still works in Internet explorer as well.

Hope this might help someone else - check your mouse settings for wheel!!

This is FAR from being an isolated incident. I encountered the problem as
described when I first installed in late January, and since then every single
one of my clients with a 2007 installation also exhibits the problem. I
contacted MS in February and was told they knew about the problem and would
be correcting with an update. We're all still waiting. And manually
scrolling.

Appreciate the followup. The problem with isolated issues such as this is
that it is often something idiosyncratic in the local environment that
causes the behavior. Looks like only 3 people have reported it so far. If it
were some problem with Outlook itself there would be multiple reports with
reproducible findings, and hopefully reproducible solutions.
--
Russ Valentine
[MVP-Outlook]

Problem may be solved. I updated the bios. That appears to have fixed
it. I
want to express my thanks to you--your careful respnse made me reconsider
the
conditions of my own system and dig deeper into what I could do about it.
Likewise thanks to Mr. Valentine who also pointed in that direction. I was
unaware there was such an update available. the moral --dont trust those
auto update notices, do the homework yourself. I am grateful for the time
you
both gave.

:


reaching the bottom of the view while writing email, the pane does not
continue to create viewable text, but instead shifts upwards. i
cannot see what i am writing and have to use scrollbar to reveal it.
huh? Just installed Outlook 2007, office pro 2007, using XP all up
to date stuff.

I have seen a few other post mentioning this problem, but nothing
definitive
for an answer:
http://groups.google.com/group/micr...sage++doesn't++scroll&rnum=1#09c26a243d3af322

http://groups.google.com/group/micr...sage++doesn't++scroll&rnum=3#7e6cc0348f66abc5

http://groups.google.com/group/micr...age++doesn't++scroll&rnum=52#9850f7f38e746aae

 

[fishinwater]

I have the exact same problem with viewing window jumping to top of page
while I am still successfully typing at bottom. Did you really fix it with
Bios update and how do I do that?

 

[Mike Blair]

What video card and drivers does everyone have?

I updated the drivers to the latest available for a NVIDIA Quadro FX 540 and
updated the BIOS also (this is on my bosses pc).

He has not mentioned a problem since then. The PC is a Dell Precision 470.

 

[Mike Blair]

NEVER MIND!!

It repeated the behavior about 30 minutes after I wrote this.

MS Please, Please, Please help!

 

[Brian Tillman]

MS Please, Please, Please help!

If you need MS to respond, you'll need to open a service incident. This
newsgroup is not an official support channel.

 

[Mike Blair]

UPDATE:

The pc in question is actually my manager's. We have a total of 9 pc's in
engineering here. We have a lot of similarity in our workstations, but only
he has a problem.

- They all use Quadro FX cards.
- We all have Dell Precisions.
- We all have XP Pro with the exact same updates for office AND windows
(pushed via network, not pulled from web)
- We all have the same Office package (2007).
- We all use the same mouse.
- We all use Symantec, which is updated via network.

That's all I can think of for now. MS, please reply and let me know if any
more info on similarities will help. I cannot think of any significant
differences.

Thank you.

 

[Mike Blair]

Thank you Brian, I will look into doing just that.

Please ignore the repeated phrase in my update recently posted below. I
hope that the information supplied might just help someone looking into the
problem since it does not appear to be an isolated incident. I have received
several emails from other folks asking if I had luck fixing it.

Thanks again.