Email disappearing after being opened

[beez]

I have an issue with emails that are disappearing after a user opens up the
email. This email usually has a .pdf file attachment and what happens is
when the user double clicks on the email, there is a notification window that
says "operation failed" and then the email disappears. It does not go into
the deleted or stay in this person's inbox. I am curious to know if anyone
may have a fix for this. Adobe is currently the most recent, and office has
all the updates with it.

Any help would be nice. He is using Office 2003 SP3.

 

[neo [mvp outlook]]

Does the person have a view set to hide read items?

 

[beez]

Where would I check this setting?

Does the person have a view set to hide read items?

 

[beez]

Where do I find this setting so I can check?

Does the person have a view set to hide read items?

 

[K. Orland]

View > Current View

Where do I find this setting so I can check?

 

[beez]

The view isn't set to hide read items.

View > Current View

 

[K. Orland]

Does this user get alot of PDF's on a regular basis?

 

[beez]

Yes. I believe the report gets emailed to him everyday and it is the same
filename as well.

 

[K. Orland]

I wonder if his Outlook cache is full?

http://www.howto-outlook.com/faq/securetemp.htm

 

[beez]

I did that and no luck. Still get that "operation failed" error message.

 

[K. Orland]

Have you checked the event viewer for any Office or Outlook related errors?

Have you tried recreating the Outlook profile?

 

[beez]

I think I found the problem. Under the Junk Email Options, there is a radial
button that was checked that had the option "Permanent delete suspected junk
e-mail instead of moving it to Junk Email Folder". I unchecked that and I
believe this has fixed the problem.

Thanks for your help with all your tips!

 

[Brian Tillman [MVP - Outlook]]

I think I found the problem. Under the Junk Email Options, there is a radial
button that was checked that had the option "Permanent delete suspected junk
e-mail instead of moving it to Junk Email Folder". I unchecked that and I
believe this has fixed the problem.

That doesn't seem correct because the Junk E-mail filter operates well before
the point where the message can be opened. The Junk E-mail filter never runs
AFTER the message has been opened.

 

[neo [mvp outlook]]

If you are not sure if the end user has modified the built-in views, you can
always start outlook 1 time with the /cleanviews command line switch. This
will delete all custom views and reset the built-in ones back to their
defaults.