email desktop alert but I cannot find new message

[Guest]

As stated, in Outlook I have a desktop alert informing me that I have new,
unopened, mail. However, there is nothing in my inbox and nothing in my junk
email folder either. I just installed BitDefender anti-virus software and I
suspect the anti-spam feature has blocked this first message. (I'll contact
them too.) Nonetheless, I'll post this question here, just in case someone
has a solution for me. I'll include my thanks in advance, this is fairly
weird. (I have to at least see the message before I decide I want to read or
delete it.)

 

[Bill R - MVP]

Does anything show up in the unread mail Search Folder?

 

[Guest]

I have the same message, but it is on my log on screen. "you have one unread
email". There are no unread emails on my system. As a cure (I thought) I
went into Outlook Express (which I hate and never use) and deleted the
welcome message. This did not take care of the issue.

I too have installed BitDefender, and I too thought that this may be the
case. So, I uninstalled it, and did a fresh install. Same ole' result.
Looks like the only way to get rid of that message is to disable it, but that
does not seem like the right answer to me.

 

[Milly Staples - MVP Outlook]

http://www.outlook-tips.net/howto/winxp_unread.htm should help.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Robert Rees asked:

| I have the same message, but it is on my log on screen. "you have
| one unread email". There are no unread emails on my system. As a
| cure (I thought) I went into Outlook Express (which I hate and never
| use) and deleted the welcome message. This did not take care of the
| issue.
|
| I too have installed BitDefender, and I too thought that this may be
| the case. So, I uninstalled it, and did a fresh install. Same ole'
| result. Looks like the only way to get rid of that message is to
| disable it, but that does not seem like the right answer to me.
|
|
|| As stated, in Outlook I have a desktop alert informing me that I
|| have new, unopened, mail. However, there is nothing in my inbox and
|| nothing in my junk email folder either. I just installed BitDefender
|| anti-virus software and I suspect the anti-spam feature has blocked
|| this first message. (I'll contact them too.) Nonetheless, I'll post
|| this question here, just in case someone has a solution for me. I'll
|| include my thanks in advance, this is fairly weird. (I have to at
|| least see the message before I decide I want to read or delete it.)