Email crashes after opening

  • Thread starter Thread starter Glenn
  • Start date Start date
G

Glenn

Outlook 2003
I just opened some old email files in the outlook application. Now,
whenever I launch Outlook, I notice at the bottom right corner it says
sending 1 of 5 message and then outlook crashes. It continues to do this
every time I launch outlook.

Thanks for any help.
 
Can you run Outlook in Safe mode? Start=>run->outlook.exe /safe

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Glenn asked:

| Outlook 2003
| I just opened some old email files in the outlook application. Now,
| whenever I launch Outlook, I notice at the bottom right corner it says
| sending 1 of 5 message and then outlook crashes. It continues to do
| this every time I launch outlook.
|
| Thanks for any help.
 
Milly,

When I tried that, it states Windows cannot find.

I've found out it is crashing when it tries to send 15 messages that don't
exist. If I run outlook without doing a send/receive, it will not crash. As
soon as I hit the send/receive button, it tries to send the 15 messages and
crashes. All this started when I moved some old email files from another
computer into a new folder I set up on my outlook. I've since
removed(deleted) this new folder and its files, but it still is attempting to
send these 15 messages that don't exist.

Thank you
 
To run the command, you must have a space after outlook.exe and before the
/.

If you wish to delete the messages, you will need to use a tool to do this.
Ensure Outlook is in offline mode as well to avoid the annoying crashes.
http://outlook-tips.net/howto/delete_rr.htm

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Glenn asked:

| Milly,
|
| When I tried that, it states Windows cannot find.
|
| I've found out it is crashing when it tries to send 15 messages that
| don't exist. If I run outlook without doing a send/receive, it will
| not crash. As soon as I hit the send/receive button, it tries to
| send the 15 messages and crashes. All this started when I moved some
| old email files from another computer into a new folder I set up on
| my outlook. I've since removed(deleted) this new folder and its
| files, but it still is attempting to send these 15 messages that
| don't exist.
|
| Thank you
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Can you run Outlook in Safe mode? Start=>run->outlook.exe /safe
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| ALWAYS post your Outlook version.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, Glenn asked:
||
||| Outlook 2003
||| I just opened some old email files in the outlook application. Now,
||| whenever I launch Outlook, I notice at the bottom right corner it
||| says sending 1 of 5 message and then outlook crashes. It continues
||| to do this every time I launch outlook.
|||
||| Thanks for any help.
 
Milly,

I tried the run command and received the following:
"Cannot start Microsoft Office Outlook. The command line arugment is not
valid. Verify the switch you are using."

Should I just go ahead and try the delete tool?

Thank you
 
That is a valid switch. Please show in a response exactly the way you typed
it.

It should display as "outlook.exe /safe" without the quotes. There is a
space after .exe and before the forward slash. That is the only space. There
is no space after the forward slash.



Glenn said:
Milly,

I tried the run command and received the following:
"Cannot start Microsoft Office Outlook. The command line arugment is not
valid. Verify the switch you are using."

Should I just go ahead and try the delete tool?

Thank you

Milly Staples said:
To run the command, you must have a space after outlook.exe and before the
/.

If you wish to delete the messages, you will need to use a tool to do this.
Ensure Outlook is in offline mode as well to avoid the annoying crashes.
http://outlook-tips.net/howto/delete_rr.htm

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Glenn asked:

| Milly,
|
| When I tried that, it states Windows cannot find.
|
| I've found out it is crashing when it tries to send 15 messages that
| don't exist. If I run outlook without doing a send/receive, it will
| not crash. As soon as I hit the send/receive button, it tries to
| send the 15 messages and crashes. All this started when I moved some
| old email files from another computer into a new folder I set up on
| my outlook. I've since removed(deleted) this new folder and its
| files, but it still is attempting to send these 15 messages that
| don't exist.
|
| Thank you
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Can you run Outlook in Safe mode? Start=>run->outlook.exe /safe
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| ALWAYS post your Outlook version.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, Glenn asked:
||
||| Outlook 2003
||| I just opened some old email files in the outlook application. Now,
||| whenever I launch Outlook, I notice at the bottom right corner it
||| says sending 1 of 5 message and then outlook crashes. It continues
||| to do this every time I launch outlook.
|||
||| Thanks for any help.
Click to expand...
Click to expand...
 
Thank you. I was able to open in the safe mode, however it still is
attempting to send the 15 nonexistent messages and crashes while attempting
to do so.

K. Orland said:
That is a valid switch. Please show in a response exactly the way you typed
it.

It should display as "outlook.exe /safe" without the quotes. There is a
space after .exe and before the forward slash. That is the only space. There
is no space after the forward slash.



Glenn said:
Milly,

I tried the run command and received the following:
"Cannot start Microsoft Office Outlook. The command line arugment is not
valid. Verify the switch you are using."

Should I just go ahead and try the delete tool?

Thank you

Milly Staples said:
To run the command, you must have a space after outlook.exe and before the
/.

If you wish to delete the messages, you will need to use a tool to do this.
Ensure Outlook is in offline mode as well to avoid the annoying crashes.
http://outlook-tips.net/howto/delete_rr.htm

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Glenn asked:

| Milly,
|
| When I tried that, it states Windows cannot find.
|
| I've found out it is crashing when it tries to send 15 messages that
| don't exist. If I run outlook without doing a send/receive, it will
| not crash. As soon as I hit the send/receive button, it tries to
| send the 15 messages and crashes. All this started when I moved some
| old email files from another computer into a new folder I set up on
| my outlook. I've since removed(deleted) this new folder and its
| files, but it still is attempting to send these 15 messages that
| don't exist.
|
| Thank you
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Can you run Outlook in Safe mode? Start=>run->outlook.exe /safe
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| ALWAYS post your Outlook version.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, Glenn asked:
||
||| Outlook 2003
||| I just opened some old email files in the outlook application. Now,
||| whenever I launch Outlook, I notice at the bottom right corner it
||| says sending 1 of 5 message and then outlook crashes. It continues
||| to do this every time I launch outlook.
|||
||| Thanks for any help.
Click to expand...
Click to expand...
Click to expand...
 
See if this method works for you:
http://outlook-tips.net/howto/delete_rr.htm

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Glenn asked:

| Thank you. I was able to open in the safe mode, however it still is
| attempting to send the 15 nonexistent messages and crashes while
| attempting to do so.
|
| "K. Orland" wrote:
|
|| That is a valid switch. Please show in a response exactly the way
|| you typed it.
||
|| It should display as "outlook.exe /safe" without the quotes. There
|| is a space after .exe and before the forward slash. That is the only
|| space. There is no space after the forward slash.
||
||
||
|| ||| Milly,
|||
||| I tried the run command and received the following:
||| "Cannot start Microsoft Office Outlook. The command line arugment
||| is not valid. Verify the switch you are using."
|||
||| Should I just go ahead and try the delete tool?
|||
||| Thank you
|||
||| "Milly Staples [MVP - Outlook]" wrote:
|||
|||| To run the command, you must have a space after outlook.exe and
|||| before the /.
||||
|||| If you wish to delete the messages, you will need to use a tool to
|||| do this. Ensure Outlook is in offline mode as well to avoid the
|||| annoying crashes. http://outlook-tips.net/howto/delete_rr.htm
||||
|||| --
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact.
|||| ALWAYS post your Outlook version.
|||| How to ask a question: http://support.microsoft.com/KB/555375
||||
||||
|||| After furious head scratching, Glenn asked:
||||
||||| Milly,
|||||
||||| When I tried that, it states Windows cannot find.
|||||
||||| I've found out it is crashing when it tries to send 15 messages
||||| that don't exist. If I run outlook without doing a send/receive,
||||| it will not crash. As soon as I hit the send/receive button, it
||||| tries to send the 15 messages and crashes. All this started when
||||| I moved some old email files from another computer into a new
||||| folder I set up on my outlook. I've since removed(deleted) this
||||| new folder and its files, but it still is attempting to send
||||| these 15 messages that don't exist.
|||||
||||| Thank you
|||||
||||| "Milly Staples [MVP - Outlook]" wrote:
|||||
|||||| Can you run Outlook in Safe mode? Start=>run->outlook.exe /safe
||||||
|||||| --
|||||| Milly Staples [MVP - Outlook]
||||||
|||||| Post all replies to the group to keep the discussion intact.
|||||| ALWAYS post your Outlook version.
|||||| How to ask a question: http://support.microsoft.com/KB/555375
||||||
||||||
|||||| After furious head scratching, Glenn asked:
||||||
||||||| Outlook 2003
||||||| I just opened some old email files in the outlook application.
||||||| Now, whenever I launch Outlook, I notice at the bottom right
||||||| corner it says sending 1 of 5 message and then outlook crashes.
||||||| It continues to do this every time I launch outlook.
|||||||
||||||| Thanks for any help.
 
Milly,

It appears I was only able to delete 1 of the 15 messages in there. All the
messages begin with "Not read:"

I get the following message when I try to delete others:
IMsgStore::AbortSubmit() returned MAPI_E_UNABLE_TO_ABORT

If I try to proceed past that and continue on with the process I get:
IMAPIFolder::DeleteMessages() returned MAPI_W-PARTIAL_COMPLETION

The left pane of the window still shows 14 messages beginning with "Not
read:".

Your continued help would be greatly appreciated.

Thank you

Milly Staples said:
See if this method works for you:
http://outlook-tips.net/howto/delete_rr.htm

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Glenn asked:

| Thank you. I was able to open in the safe mode, however it still is
| attempting to send the 15 nonexistent messages and crashes while
| attempting to do so.
|
| "K. Orland" wrote:
|
|| That is a valid switch. Please show in a response exactly the way
|| you typed it.
||
|| It should display as "outlook.exe /safe" without the quotes. There
|| is a space after .exe and before the forward slash. That is the only
|| space. There is no space after the forward slash.
||
||
||
|| ||| Milly,
|||
||| I tried the run command and received the following:
||| "Cannot start Microsoft Office Outlook. The command line arugment
||| is not valid. Verify the switch you are using."
|||
||| Should I just go ahead and try the delete tool?
|||
||| Thank you
|||
||| "Milly Staples [MVP - Outlook]" wrote:
|||
|||| To run the command, you must have a space after outlook.exe and
|||| before the /.
||||
|||| If you wish to delete the messages, you will need to use a tool to
|||| do this. Ensure Outlook is in offline mode as well to avoid the
|||| annoying crashes. http://outlook-tips.net/howto/delete_rr.htm
||||
|||| --
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact.
|||| ALWAYS post your Outlook version.
|||| How to ask a question: http://support.microsoft.com/KB/555375
||||
||||
|||| After furious head scratching, Glenn asked:
||||
||||| Milly,
|||||
||||| When I tried that, it states Windows cannot find.
|||||
||||| I've found out it is crashing when it tries to send 15 messages
||||| that don't exist. If I run outlook without doing a send/receive,
||||| it will not crash. As soon as I hit the send/receive button, it
||||| tries to send the 15 messages and crashes. All this started when
||||| I moved some old email files from another computer into a new
||||| folder I set up on my outlook. I've since removed(deleted) this
||||| new folder and its files, but it still is attempting to send
||||| these 15 messages that don't exist.
|||||
||||| Thank you
|||||
||||| "Milly Staples [MVP - Outlook]" wrote:
|||||
|||||| Can you run Outlook in Safe mode? Start=>run->outlook.exe /safe
||||||
|||||| --
|||||| Milly Staples [MVP - Outlook]
||||||
|||||| Post all replies to the group to keep the discussion intact.
|||||| ALWAYS post your Outlook version.
|||||| How to ask a question: http://support.microsoft.com/KB/555375
||||||
||||||
|||||| After furious head scratching, Glenn asked:
||||||
||||||| Outlook 2003
||||||| I just opened some old email files in the outlook application.
||||||| Now, whenever I launch Outlook, I notice at the bottom right
||||||| corner it says sending 1 of 5 message and then outlook crashes.
||||||| It continues to do this every time I launch outlook.
|||||||
||||||| Thanks for any help.
Click to expand...
 
Problem Resolved.
What I did was show the Send/Receive Progress Window. Then, within the
couple of seconds that I had before Outlook would crash and close, I
hurriedly clicked the Cancel Task button at the bottom of the Send/Receive
progress window. To my amazement, all the emails I had pending on my ISP
server began to pour in. Then, I was able to use the Outlook Spy tool to go
in and successfully delete the 14 emails with read receipt that were causing
the problem in the first place.

Glenn said:
Milly,

It appears I was only able to delete 1 of the 15 messages in there. All the
messages begin with "Not read:"

I get the following message when I try to delete others:
IMsgStore::AbortSubmit() returned MAPI_E_UNABLE_TO_ABORT

If I try to proceed past that and continue on with the process I get:
IMAPIFolder::DeleteMessages() returned MAPI_W-PARTIAL_COMPLETION

The left pane of the window still shows 14 messages beginning with "Not
read:".

Your continued help would be greatly appreciated.

Thank you

Milly Staples said:
See if this method works for you:
http://outlook-tips.net/howto/delete_rr.htm

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Glenn asked:

| Thank you. I was able to open in the safe mode, however it still is
| attempting to send the 15 nonexistent messages and crashes while
| attempting to do so.
|
| "K. Orland" wrote:
|
|| That is a valid switch. Please show in a response exactly the way
|| you typed it.
||
|| It should display as "outlook.exe /safe" without the quotes. There
|| is a space after .exe and before the forward slash. That is the only
|| space. There is no space after the forward slash.
||
||
||
|| ||| Milly,
|||
||| I tried the run command and received the following:
||| "Cannot start Microsoft Office Outlook. The command line arugment
||| is not valid. Verify the switch you are using."
|||
||| Should I just go ahead and try the delete tool?
|||
||| Thank you
|||
||| "Milly Staples [MVP - Outlook]" wrote:
|||
|||| To run the command, you must have a space after outlook.exe and
|||| before the /.
||||
|||| If you wish to delete the messages, you will need to use a tool to
|||| do this. Ensure Outlook is in offline mode as well to avoid the
|||| annoying crashes. http://outlook-tips.net/howto/delete_rr.htm
||||
|||| --
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact.
|||| ALWAYS post your Outlook version.
|||| How to ask a question: http://support.microsoft.com/KB/555375
||||
||||
|||| After furious head scratching, Glenn asked:
||||
||||| Milly,
|||||
||||| When I tried that, it states Windows cannot find.
|||||
||||| I've found out it is crashing when it tries to send 15 messages
||||| that don't exist. If I run outlook without doing a send/receive,
||||| it will not crash. As soon as I hit the send/receive button, it
||||| tries to send the 15 messages and crashes. All this started when
||||| I moved some old email files from another computer into a new
||||| folder I set up on my outlook. I've since removed(deleted) this
||||| new folder and its files, but it still is attempting to send
||||| these 15 messages that don't exist.
|||||
||||| Thank you
|||||
||||| "Milly Staples [MVP - Outlook]" wrote:
|||||
|||||| Can you run Outlook in Safe mode? Start=>run->outlook.exe /safe
||||||
|||||| --
|||||| Milly Staples [MVP - Outlook]
||||||
|||||| Post all replies to the group to keep the discussion intact.
|||||| ALWAYS post your Outlook version.
|||||| How to ask a question: http://support.microsoft.com/KB/555375
||||||
||||||
|||||| After furious head scratching, Glenn asked:
||||||
||||||| Outlook 2003
||||||| I just opened some old email files in the outlook application.
||||||| Now, whenever I launch Outlook, I notice at the bottom right
||||||| corner it says sending 1 of 5 message and then outlook crashes.
||||||| It continues to do this every time I launch outlook.
|||||||
||||||| Thanks for any help.
Click to expand...
Click to expand...
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

Outlook and Word crashing frequently. 1
Beta2: Crash on checking meeting request calender conflict 1
Open specific hyperlink (accept) automatically in email with outlook 0
Outlook 2007 (beta) crashed 3
Outlook 2007 sp2 crashes 1
Outlook 2007 Stability 1
Can not Open Outlook 2007 5
Unable to open your default email folders. pst folders 4

Back
Top