Email address dissapears when adding it to an existing contact

[Mimi]

When I try to enter an e-mail address to an existing contact in outlook, that
e-mail dissapears and does not get saved. Is there a reason why this happens?
Any tips?. Thank you.

 

[Russ Valentine [MVP-Outlook]]

State the precise steps you are using and what happens. Include Outlook
version, view used and information store type.

 

[Mimi]

For example I have a name with a phone number saved already, then I want to
add an e-mail address, I go to e-mail and type in the address, then I move to
the next tab and then the e-mail dissapears or gets deleted. This has
happened several times until I give up. I'm using office outlook 2007,
windows vista. Outlook data files. Thanks

State the precise steps you are using and what happens. Include Outlook
version, view used and information store type.
--
Russ Valentine
[MVP-Outlook]

When I try to enter an e-mail address to an existing contact in outlook,
that
e-mail dissapears and does not get saved. Is there a reason why this
happens?
Any tips?. Thank you.

 

[Russ Valentine [MVP-Outlook]]

Still a bit vague here. Let me make sure I understand. You are opening a
standard Outlook Contact Record (i.e., not one that uses a Custom Form) from
your Contacts Folder (i.e., not some other view like the address book view)
and entering a valid email address into one of the Email fields (i.e.,
E-mail, E-mail 2, or E-mail 3) and then Tab out of that field. Is that
correct? If so, have you ever been able to enter email addresses into this
current installation? If so, what changes have been made to your system or
setup?
--
Russ Valentine
[MVP-Outlook]

For example I have a name with a phone number saved already, then I want
to
add an e-mail address, I go to e-mail and type in the address, then I move
to
the next tab and then the e-mail dissapears or gets deleted. This has
happened several times until I give up. I'm using office outlook 2007,
windows vista. Outlook data files. Thanks

State the precise steps you are using and what happens. Include Outlook
version, view used and information store type.
--
Russ Valentine
[MVP-Outlook]

When I try to enter an e-mail address to an existing contact in
outlook,
that
e-mail dissapears and does not get saved. Is there a reason why this
happens?
Any tips?. Thank you.

 

[Mimi]

Yes, that is correct. I have dowloaded the updates only. I have not made any
changes to my system. And I have been able to enter other e-mail addresses,
but when I try to enter one into a saved contact it does not let me. Thanks

Still a bit vague here. Let me make sure I understand. You are opening a
standard Outlook Contact Record (i.e., not one that uses a Custom Form) from
your Contacts Folder (i.e., not some other view like the address book view)
and entering a valid email address into one of the Email fields (i.e.,
E-mail, E-mail 2, or E-mail 3) and then Tab out of that field. Is that
correct? If so, have you ever been able to enter email addresses into this
current installation? If so, what changes have been made to your system or
setup?
--
Russ Valentine
[MVP-Outlook]

For example I have a name with a phone number saved already, then I want
to
add an e-mail address, I go to e-mail and type in the address, then I move
to
the next tab and then the e-mail dissapears or gets deleted. This has
happened several times until I give up. I'm using office outlook 2007,
windows vista. Outlook data files. Thanks

State the precise steps you are using and what happens. Include Outlook
version, view used and information store type.
--
Russ Valentine
[MVP-Outlook]
When I try to enter an e-mail address to an existing contact in
outlook,
that
e-mail dissapears and does not get saved. Is there a reason why this
happens?
Any tips?. Thank you.

 

[Russ Valentine [MVP-Outlook]]

I've never seen behavior like that reported. Explain what you mean by "I
have been able to enter other email addresses." When and how can you enter
email addresses and when can't you? Are you getting error messages?
--
Russ Valentine
[MVP-Outlook]

Yes, that is correct. I have dowloaded the updates only. I have not made
any
changes to my system. And I have been able to enter other e-mail
addresses,
but when I try to enter one into a saved contact it does not let me.
Thanks

Still a bit vague here. Let me make sure I understand. You are opening a
standard Outlook Contact Record (i.e., not one that uses a Custom Form)
from
your Contacts Folder (i.e., not some other view like the address book
view)
and entering a valid email address into one of the Email fields (i.e.,
E-mail, E-mail 2, or E-mail 3) and then Tab out of that field. Is that
correct? If so, have you ever been able to enter email addresses into
this
current installation? If so, what changes have been made to your system
or
setup?
--
Russ Valentine
[MVP-Outlook]

For example I have a name with a phone number saved already, then I
want
to
add an e-mail address, I go to e-mail and type in the address, then I
move
to
the next tab and then the e-mail dissapears or gets deleted. This has
happened several times until I give up. I'm using office outlook 2007,
windows vista. Outlook data files. Thanks

:

State the precise steps you are using and what happens. Include
Outlook
version, view used and information store type.
--
Russ Valentine
[MVP-Outlook]
When I try to enter an e-mail address to an existing contact in
outlook,
that
e-mail dissapears and does not get saved. Is there a reason why this
happens?
Any tips?. Thank you.

 

[Rick Hein]

I am having the same issue (I think) in Outlook 2003.
My steps:
I have an existing contact with valid "E-mail..." and "Display as:" field
entries.
I try to add a second email address.
I click the menu button to select "E-mail 2..."
I type in the second email address.
I click on the "Display as": field or hit the Tab key, and the "E-mail 2"
entry disappears.

I've never seen behavior like that reported. Explain what you mean by "I
have been able to enter other email addresses." When and how can you enter
email addresses and when can't you? Are you getting error messages?
--
Russ Valentine
[MVP-Outlook]

Yes, that is correct. I have dowloaded the updates only. I have not made
any
changes to my system. And I have been able to enter other e-mail
addresses,
but when I try to enter one into a saved contact it does not let me.
Thanks

Still a bit vague here. Let me make sure I understand. You are opening a
standard Outlook Contact Record (i.e., not one that uses a Custom Form)
from
your Contacts Folder (i.e., not some other view like the address book
view)
and entering a valid email address into one of the Email fields (i.e.,
E-mail, E-mail 2, or E-mail 3) and then Tab out of that field. Is that
correct? If so, have you ever been able to enter email addresses into
this
current installation? If so, what changes have been made to your system
or
setup?
--
Russ Valentine
[MVP-Outlook]
For example I have a name with a phone number saved already, then I
want
to
add an e-mail address, I go to e-mail and type in the address, then I
move
to
the next tab and then the e-mail dissapears or gets deleted. This has
happened several times until I give up. I'm using office outlook 2007,
windows vista. Outlook data files. Thanks

:

State the precise steps you are using and what happens. Include
Outlook
version, view used and information store type.
--
Russ Valentine
[MVP-Outlook]
When I try to enter an e-mail address to an existing contact in
outlook,
that
e-mail dissapears and does not get saved. Is there a reason why this
happens?
Any tips?. Thank you.

 

[Russ Valentine [MVP-Outlook]]

Confirm that your Outlook Address Book Service is configured correctly and
working as expected.
--
Russ Valentine
[MVP-Outlook]

I am having the same issue (I think) in Outlook 2003.
My steps:
I have an existing contact with valid "E-mail..." and "Display as:" field
entries.
I try to add a second email address.
I click the menu button to select "E-mail 2..."
I type in the second email address.
I click on the "Display as": field or hit the Tab key, and the "E-mail 2"
entry disappears.

I've never seen behavior like that reported. Explain what you mean by "I
have been able to enter other email addresses." When and how can you
enter
email addresses and when can't you? Are you getting error messages?
--
Russ Valentine
[MVP-Outlook]

Yes, that is correct. I have dowloaded the updates only. I have not
made
any
changes to my system. And I have been able to enter other e-mail
addresses,
but when I try to enter one into a saved contact it does not let me.
Thanks

:

Still a bit vague here. Let me make sure I understand. You are opening
a
standard Outlook Contact Record (i.e., not one that uses a Custom
Form)
from
your Contacts Folder (i.e., not some other view like the address book
view)
and entering a valid email address into one of the Email fields (i.e.,
E-mail, E-mail 2, or E-mail 3) and then Tab out of that field. Is that
correct? If so, have you ever been able to enter email addresses into
this
current installation? If so, what changes have been made to your
system
or
setup?
--
Russ Valentine
[MVP-Outlook]
For example I have a name with a phone number saved already, then I
want
to
add an e-mail address, I go to e-mail and type in the address, then
I
move
to
the next tab and then the e-mail dissapears or gets deleted. This
has
happened several times until I give up. I'm using office outlook
2007,
windows vista. Outlook data files. Thanks

:

State the precise steps you are using and what happens. Include
Outlook
version, view used and information store type.
--
Russ Valentine
[MVP-Outlook]
When I try to enter an e-mail address to an existing contact in
outlook,
that
e-mail dissapears and does not get saved. Is there a reason why
this
happens?
Any tips?. Thank you.

 

[Rick Hein]

Knowing how to confirm my Outlook Address Bood Servive is configured
correctly would be the real trick. Doing a search on "configuring Outlook
Address Book Service" results in no decent returns.

However, in working with my help desk folks, we found that the problem is a
collision with the cached history file that remembers what's been typed in
Outlook fields. We renamed (essentially deleting) my .NK2 file in
C:\Documents and Settings\<userid>\Application Data\Microsoft\OutlookOutlook.
Outlook complained about some addin service being disable, so we reenable it
(which then created a new .NK2 file). All cached history was gone (no hints
came up when I started typing in my email address) and the new e-mail 2
address stuck.

Confirm that your Outlook Address Book Service is configured correctly and
working as expected.
--
Russ Valentine
[MVP-Outlook]

I am having the same issue (I think) in Outlook 2003.
My steps:
I have an existing contact with valid "E-mail..." and "Display as:" field
entries.
I try to add a second email address.
I click the menu button to select "E-mail 2..."
I type in the second email address.
I click on the "Display as": field or hit the Tab key, and the "E-mail 2"
entry disappears.

I've never seen behavior like that reported. Explain what you mean by "I
have been able to enter other email addresses." When and how can you
enter
email addresses and when can't you? Are you getting error messages?
--
Russ Valentine
[MVP-Outlook]
Yes, that is correct. I have dowloaded the updates only. I have not
made
any
changes to my system. And I have been able to enter other e-mail
addresses,
but when I try to enter one into a saved contact it does not let me.
Thanks

:

Still a bit vague here. Let me make sure I understand. You are opening
a
standard Outlook Contact Record (i.e., not one that uses a Custom
Form)
from
your Contacts Folder (i.e., not some other view like the address book
view)
and entering a valid email address into one of the Email fields (i.e.,
E-mail, E-mail 2, or E-mail 3) and then Tab out of that field. Is that
correct? If so, have you ever been able to enter email addresses into
this
current installation? If so, what changes have been made to your
system
or
setup?
--
Russ Valentine
[MVP-Outlook]
For example I have a name with a phone number saved already, then I
want
to
add an e-mail address, I go to e-mail and type in the address, then
I
move
to
the next tab and then the e-mail dissapears or gets deleted. This
has
happened several times until I give up. I'm using office outlook
2007,
windows vista. Outlook data files. Thanks

:

State the precise steps you are using and what happens. Include
Outlook
version, view used and information store type.
--
Russ Valentine
[MVP-Outlook]
When I try to enter an e-mail address to an existing contact in
outlook,
that
e-mail dissapears and does not get saved. Is there a reason why
this
happens?
Any tips?. Thank you.

 

[Russ Valentine [MVP-Outlook]]

How to configure the Outlook Address Book is posted here every day and turns
up instantly in any search I've done:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

The autocompletion feature is not robust. Outlook loses its connection to
its cache at the drop of a hat. It is the second place to look. Examining
the address book service is the first.
--
Russ Valentine
[MVP-Outlook]

Knowing how to confirm my Outlook Address Bood Servive is configured
correctly would be the real trick. Doing a search on "configuring Outlook
Address Book Service" results in no decent returns.

However, in working with my help desk folks, we found that the problem is
a
collision with the cached history file that remembers what's been typed in
Outlook fields. We renamed (essentially deleting) my .NK2 file in
C:\Documents and Settings\<userid>\Application
Data\Microsoft\OutlookOutlook.
Outlook complained about some addin service being disable, so we reenable
it
(which then created a new .NK2 file). All cached history was gone (no
hints
came up when I started typing in my email address) and the new e-mail 2
address stuck.

Confirm that your Outlook Address Book Service is configured correctly
and
working as expected.
--
Russ Valentine
[MVP-Outlook]

I am having the same issue (I think) in Outlook 2003.
My steps:
I have an existing contact with valid "E-mail..." and "Display as:"
field
entries.
I try to add a second email address.
I click the menu button to select "E-mail 2..."
I type in the second email address.
I click on the "Display as": field or hit the Tab key, and the "E-mail
2"
entry disappears.

:

I've never seen behavior like that reported. Explain what you mean by
"I
have been able to enter other email addresses." When and how can you
enter
email addresses and when can't you? Are you getting error messages?
--
Russ Valentine
[MVP-Outlook]
Yes, that is correct. I have dowloaded the updates only. I have not
made
any
changes to my system. And I have been able to enter other e-mail
addresses,
but when I try to enter one into a saved contact it does not let me.
Thanks

:

Still a bit vague here. Let me make sure I understand. You are
opening
a
standard Outlook Contact Record (i.e., not one that uses a Custom
Form)
from
your Contacts Folder (i.e., not some other view like the address
book
view)
and entering a valid email address into one of the Email fields
(i.e.,
E-mail, E-mail 2, or E-mail 3) and then Tab out of that field. Is
that
correct? If so, have you ever been able to enter email addresses
into
this
current installation? If so, what changes have been made to your
system
or
setup?
--
Russ Valentine
[MVP-Outlook]
For example I have a name with a phone number saved already, then
I
want
to
add an e-mail address, I go to e-mail and type in the address,
then
I
move
to
the next tab and then the e-mail dissapears or gets deleted. This
has
happened several times until I give up. I'm using office outlook
2007,
windows vista. Outlook data files. Thanks

:

State the precise steps you are using and what happens. Include
Outlook
version, view used and information store type.
--
Russ Valentine
[MVP-Outlook]
When I try to enter an e-mail address to an existing contact
in
outlook,
that
e-mail dissapears and does not get saved. Is there a reason
why
this
happens?
Any tips?. Thank you.