email address changes to another email address when mail is sent

J

JohninVirginia

I have one computer running Outlook 2007 on XP Pro that is experiencing a
problem. When the user emails to one specific email address, the mail does
not go to this person but to an entirely different person (verified by
looking at email in Sent folder). This only happens with this address on this
PC. I can send to this address from my PC and it routes correctly;
conversely, the user does not experience this problem with any other
addresses.

I've deleted then added the address with no change.
 
J

JohninVirginia

Yes, the address is verified. I sent about a dozen emails myself from her PC
to that address in question with the same result.

Diane Poremsky said:
does he check the address before sending (double click on it) and verify he
is using the correct address?

--
Diane Poremsky [MVP - Outlook]



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mailto:[email protected]

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JohninVirginia said:
I have one computer running Outlook 2007 on XP Pro that is experiencing a
problem. When the user emails to one specific email address, the mail does
not go to this person but to an entirely different person (verified by
looking at email in Sent folder). This only happens with this address on
this
PC. I can send to this address from my PC and it routes correctly;
conversely, the user does not experience this problem with any other
addresses.

I've deleted then added the address with no change.
Click to expand...
Click to expand...
 
R

Russ Valentine [MVP-Outlook]

You didn't specify how the recipient is selected. This could easily happen
if the user is using autocompletion.
 
J

JohninVirginia

Russ, the user is using autocomplete, but even when I selected from the
address book or typed the full address in manually, I got the same result.

Thanks.

Russ Valentine said:
You didn't specify how the recipient is selected. This could easily happen
if the user is using autocompletion.
--
Russ Valentine
[MVP-Outlook]
JohninVirginia said:
I have one computer running Outlook 2007 on XP Pro that is experiencing a
problem. When the user emails to one specific email address, the mail does
not go to this person but to an entirely different person (verified by
looking at email in Sent folder). This only happens with this address on
this
PC. I can send to this address from my PC and it routes correctly;
conversely, the user does not experience this problem with any other
addresses.

I've deleted then added the address with no change.
Click to expand...
Click to expand...
 
R

Russ Valentine [MVP-Outlook]

Doesn't make sense. Delete the autocompletion entry.
--
Russ Valentine
[MVP-Outlook]
JohninVirginia said:
Russ, the user is using autocomplete, but even when I selected from the
address book or typed the full address in manually, I got the same result.

Thanks.

Russ Valentine said:
You didn't specify how the recipient is selected. This could easily
happen
if the user is using autocompletion.
--
Russ Valentine
[MVP-Outlook]
message
I have one computer running Outlook 2007 on XP Pro that is experiencing
a
problem. When the user emails to one specific email address, the mail
does
not go to this person but to an entirely different person (verified by
looking at email in Sent folder). This only happens with this address
on
this
PC. I can send to this address from my PC and it routes correctly;
conversely, the user does not experience this problem with any other
addresses.

I've deleted then added the address with no change.
Click to expand...
Click to expand...
Click to expand...
 
J

JohninVirginia

Russ,

I tried this about an hour ago, and it seems to have solved the problem. I
think the user may have corrupted this entry somehow while trying to add
another email address.

Thanks for the suggestion.

Russ Valentine said:
Doesn't make sense. Delete the autocompletion entry.
--
Russ Valentine
[MVP-Outlook]
JohninVirginia said:
Russ, the user is using autocomplete, but even when I selected from the
address book or typed the full address in manually, I got the same result.

Thanks.

Russ Valentine said:
You didn't specify how the recipient is selected. This could easily
happen
if the user is using autocompletion.
--
Russ Valentine
[MVP-Outlook]
message
I have one computer running Outlook 2007 on XP Pro that is experiencing
a
problem. When the user emails to one specific email address, the mail
does
not go to this person but to an entirely different person (verified by
looking at email in Sent folder). This only happens with this address
on
this
PC. I can send to this address from my PC and it routes correctly;
conversely, the user does not experience this problem with any other
addresses.

I've deleted then added the address with no change.
Click to expand...
Click to expand...
Click to expand...
 
R

Russ Valentine [MVP-Outlook]

Autocompletion entries frequently become outdated or corrupt. The part I
don't understand is why addresses you invoked through autoresolution would
have failed. Autoresolution (assuming it was invoked correctly) would
completely bypass the autocompletion cache.
--
Russ Valentine
[MVP-Outlook]
JohninVirginia said:
Russ,

I tried this about an hour ago, and it seems to have solved the problem. I
think the user may have corrupted this entry somehow while trying to add
another email address.

Thanks for the suggestion.

Russ Valentine said:
Doesn't make sense. Delete the autocompletion entry.
--
Russ Valentine
[MVP-Outlook]
message
Russ, the user is using autocomplete, but even when I selected from the
address book or typed the full address in manually, I got the same
result.

Thanks.

:

You didn't specify how the recipient is selected. This could easily
happen
if the user is using autocompletion.
--
Russ Valentine
[MVP-Outlook]
message
I have one computer running Outlook 2007 on XP Pro that is
experiencing
a
problem. When the user emails to one specific email address, the
mail
does
not go to this person but to an entirely different person (verified
by
looking at email in Sent folder). This only happens with this
address
on
this
PC. I can send to this address from my PC and it routes correctly;
conversely, the user does not experience this problem with any other
addresses.

I've deleted then added the address with no change.
Click to expand...
Click to expand...
Click to expand...
 

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