Einladung für Remoteunterstützung sendet falsche IP

[Ulrich Fürst]

Hallo out there!

I want to connect two computers with Win XP HOME-edition, so that I can
watch things happen while the other person tries following my instructions.
The problem is that the send RAInvitation.msrcincident has a wrong IP
address included. I guess that this is due to the inviting computer is
behin a router (Fritz!Box).
The given IP is a 169.254.x.y
If I change it to be the address of the router I can connect. Is it
possible to make the inviting computer take the korrekt address by itself?

Ulrich

 

[Sooner Al [MVP]]

Hallo out there!

I want to connect two computers with Win XP HOME-edition, so that I can
watch things happen while the other person tries following my
instructions. The problem is that the send RAInvitation.msrcincident has
a wrong IP address included. I guess that this is due to the inviting
computer is behin a router (Fritz!Box).
The given IP is a 169.254.x.y
If I change it to be the address of the router I can connect. Is it
possible to make the inviting computer take the korrekt address by
itself?

Ulrich

See this FAQ, the last item titled "Does Remote Assistance work behind
NAT devices?"...

http://www.microsoft.com/windowsxp/using/helpandsupport/rafaq-
technical.mspx

You might look at TeamViewer as an alternative. I use it occassionally to
support a sister-in-law with good results.

http://www.teamviewer.com

--
Al Jarvi (MS-MVP Windows - Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

 

[Ulrich Fürst]

You might look at TeamViewer as an alternative. I use it
occassionally to support a sister-in-law with good results.

Great - This tool does make it a lot easier to get remote
access. It seems to be a secure way, too.

Thanks a lot
Ulrich