E-mail sending from MS word (Office XP)

[Guest]

I've been using MS Word (Office XP) at home on own my personal computer for
about 2 years. Suddenly, I can no longer send an email from a Word document.
When I click on the "E-mail" icon at the upper left, it puts the document
into a form that no longer has my address on the "From" line, but instead the
form has an "Accounts" box that didn't use to be there. If I click on that
box it says "1 (underlined) pop6.sympatico.ca" which is probably related to
my address since my email address is at sympatico.ca.

When I then try to send the email, it disappears and is not sent. There is
no other problem with my sending or receiving emails from my Ourlook Express
program.

 

[Guest]

do you have more than one email account listed in accounts drop down?
that's why there is a drop down box
and the need to now select email address.
Once a email address is selected, there then should a notification that such
and such email address will be used to send email in a yellow bar.

 

[Rock]

I've been using MS Word (Office XP) at home on own my personal computer for
about 2 years. Suddenly, I can no longer send an email from a Word document.
When I click on the "E-mail" icon at the upper left, it puts the document
into a form that no longer has my address on the "From" line, but instead the
form has an "Accounts" box that didn't use to be there. If I click on that
box it says "1 (underlined) pop6.sympatico.ca" which is probably related to
my address since my email address is at sympatico.ca.

When I then try to send the email, it disappears and is not sent. There is
no other problem with my sending or receiving emails from my Ourlook Express
program.

Best to post to an Office newsgroup. Here is a list of all MS
newsgroups: http://aumha.org/nntp.htm

 

[Guest]

Does your email work okay when using Outlook or Express?
send/receive?

 

[Guest]

Thanks for the response. There are 2 email accounts in the drop down, and I
have found my way to them via the Control Panel and the Mail icon. They are
for the 2 email addresses I usually use, and aside from this application in
Word (and the same sort of application in my foto-handling program Picasa 2)
I have absolutely no problem sending or receiving emails from either of these
two email accounts.

 

[Guest]

Thanks for the suggestion. I'll try it in a while.

 

[Guest]

See my reply to your first reply to my original posting.

 

[Guest]

Does the other email account send mail while using Word?

Also, what is underlined?
Also, pop 6 is suspect. most are pop 3

Only 2 emails in control panel. both work from outlook or express?
What is your default Email program/sotware?
what is your normal email program for send/receive mail?

 

[Guest]

I appreciate your continued interest in this problem. Answering your
questions in order asked:
--
kenod

Does the other email account send mail while using Word?

There are only 2 email accounts in the drop down and both work when it is
directly from Outlook Express, but neither works from either Word or Picasa.
The form of the email from Picasa and Word has changed recently, possibly
from some update from MS (which happens frequently) or upgrade from Picasa
(which I did a short time ago). On my laptop the "old" version of the email
form in Word and Picasa is unchanged.

Also, what is underlined?

the number 1 (or 2) is underlined in the phrase "1 pop6.sympatico.ca"

Also, pop 6 is suspect. most are pop 3

I don't know pop6 from pop3 but I've been using these for the past 3 years
or so.

Only 2 emails in control panel. both work from outlook or express? Yes

What is your default Email program/sotware?
what is your normal email program for send/receive mail?

These are the only 2 emails in the control panel and both work from Outlook
Express. which is the default (and only) email program on my computer for
send/receive mail.

 

[Guest]

Can you check that the "pop6.sympatico.ca" is what is also referenced for
email account in Outlook express?
OE>Tools>Accounts>your mail account>Servers tab
Should be POP3. usually.
what does incoming and outgoing fields have?

 

[PA Bear]

There are only 2 email accounts in the drop down and both work when it is

directly from Outlook Express, but neither works from either Word or
Picasa.

Sometimes installing MS Office (even if you don't install MS Outlook) or an
Office Update can "hijack" the default Mail Client from OE to OL. See if
the following fixes your problem, kenod:

1. http://www.oehelp.com/oedef.aspx; then...

2. http://www.oehelp.com/oelnk.aspx

If still no joy, see:

SendTo and E-mail Links Do Not Work Using Outlook Express as Default
http://support.microsoft.com/?kbid=306098

 

[Guest]

THANK YOU -The very first step cleared up the problem -Office had indeed
hijacked the default position for Outlook. I didn't even realize that Outlook
was an integral part of Office, and so assumed Outlook Express was the only
mail program installed.

 

[Guest]

Ive solved the problem by using the URL suggested by PA Bear -it seems that
Office had caused Outlook (which I didn't realize was installed) to become
the default program for Word and Picasa. Thanks for your patient probing
trying to get to the source of the problem.

 

[PA Bear]

YW, kenod, and thanks for posting back.