E-Mail Message Disappears

[DonS]

I have two computers which I'll tag PC1 and PC2. PC2 is a
brand new Dell Dimension 8300 which I just bought already
loaded with the necessary softwares including WINxp Home
Edition. PC1 was a build-your-own (BYO) system which also
has WINxp Home Edition (purchased separately). Both PCs
are connected to the same cable modem (via router) and
the internet service is with TW Road Runner. I have no
problem with the e-mail service and the Outlook Express
(OE) in PC1 but with the new Dell computer, it has given
me problems from day one. Briefly, the problem with PC2
is as follows:

When I click on the OE icon from the Desktop and the
resulting Inbox window indicated a number of unread
messages (in bold) and I click to retrieve them, the
resulting window comes out blank showing no list of
messages. When I click on "Create Message"
or "Send/Receive" the following notice appears:

OUTLOOK EXPRESS
There was an error opening this message.
An error has occurred.
OK

When I menu out and then click on the OE icon again, the
Inbox window appears with a "Welcome to Microsoft
Outlook" message. Initially after, I will be able to send
and receive e-mail successfully however, when I menu out
or shut down the PC, and click on the OE icon, the same
phenomenon occurs as described above. Any and all exising
incoming messages disappear. I believe that the network
is OK but could it be that there is problem with the
Outlook Express file in WinXP installed by Dell? or
perhaps problem with registry?
In any case I only had the PC for less than two months
and thus this is a Dell reponsibility. But I appreciate
any help.

Thanks.

DonS
(858) 560-5946

 

[Rob Schneider]

a few suggestions:
1. uninstall OE and re-install. On the Windows components tab in
install/uninstall apps program. Not sure how complete this
removal/install actually is (OE integrated with the operating system),
but it will surely reset a few things which may help.
2. consider reposting in an Outlook Express newsgroup ... more
specialised help there. Before posting, search past postings to see if
this issue covered already (via http://groups.google.com)
3. are the two machines conflicting with one another using the same mailbox?
4. I think it irrelevant what type of machine you have (bought vs.
home-built) and looking for registry fixes.

Hope this is useful to you. Let us know.

rms

 

[PA Bear]

I have two computers which I'll tag PC1 and PC2. PC2 is a
brand new Dell Dimension 8300 which I just bought already
loaded with the necessary softwares including WINxp Home
Edition. PC1 was a build-your-own (BYO) system which also
has WINxp Home Edition (purchased separately). Both PCs
are connected to the same cable modem (via router) and
the internet service is with TW Road Runner. I have no
problem with the e-mail service and the Outlook Express
(OE) in PC1 but with the new Dell computer, it has given
me problems from day one. Briefly, the problem with PC2
is as follows:

When I click on the OE icon from the Desktop and the
resulting Inbox window indicated a number of unread
messages (in bold) and I click to retrieve them, the
resulting window comes out blank showing no list of
messages. When I click on "Create Message"
or "Send/Receive" the following notice appears:

OUTLOOK EXPRESS
There was an error opening this message.
An error has occurred.
OK

When I menu out and then click on the OE icon again, the
Inbox window appears with a "Welcome to Microsoft
Outlook" message. Initially after, I will be able to send
and receive e-mail successfully however, when I menu out
or shut down the PC, and click on the OE icon, the same
phenomenon occurs as described above. Any and all exising
incoming messages disappear. I believe that the network
is OK but could it be that there is problem with the
Outlook Express file in WinXP installed by Dell? or
perhaps problem with registry?
In any case I only had the PC for less than two months
and thus this is a Dell reponsibility. But I appreciate
any help.

Start here: http://insideoe.tomsterdam.com/problems/bugs.htm#mailgone.
~~~~~~~~~~~
DBXtract
http://www.oehelp.com/DBXtract/Default.aspx

DBXtend (additional functionality)
http://www.oehelp.com/DBXtend/Default.aspx

DBXpress (faster, more powerful, with even greater functionality)
http://www.oehelp.com/DBXpress/Default.aspx
~~~~~~~~~~~
For lost Inbox messages: Inbox.dbx is damaged. Close OE and then Move
Inbox.dbx from your store folder
(http://insideoe.tomsterdam.com/files/store.htm) to another Windows (not OE)
folder and run any of the above applications on the moved file. (A new,
empty Inbox.dbx will be created when you next open OE.)

Other OE folders: Close OE. Move the associated DBX file to another Windows
folder and run any of the above applications on the moved file.

If one of the above applications successfully recovers any messages, count
yourself fortunate. Do *not* import the messages from the moved DBX file
back into OE! Recovered messages may be *dragged* into any open OE folder.

It's not reasonable to hold Dell responsible for how you use your machine.
For best reliability in OE...

- Don't use Inbox or Sent Items (or any other default folder) to archive
messages. Move them to local folders you've created for this purpose.

- Disable Background Compacting and frequently perform a manual compact of
all OE folders while "working offline". More at
http://insideoe.tomsterdam.com/files/maintain.htm.

- Your anti-virus application's email scanning feature can also cause such
corruption. Disable it. It provides no additional protection.
--
OE6-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6_outlookexpress

HTH - Please Reply to This Thread

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

AumHa Forums http://forum.mvps.org/

Protect Your PC
http://www.microsoft.com/security/protect

 

[DonS]

rms:

Thanks for responding. I don't believe the two machines
are conflicting. Although both use the same Main Identity
(account supplied by the network provider (TW Road
Runner), PC1 has a different sub-account identity as the
PC in question. I have already gone through this problem
with the Road Runner techs on three different occasions
and they assured me it was not network related.

DonS

 

[DonS]

Mr. Dyer:

I paid $1500.00 for this computer from Dell. The spec
indicated that the transaction included the installation
of the necessary softwares to operate the machine. They
used their own "bulk" softwares vs. me buying and
installing the OS separately. There is a one year
warranty for their product. I believe it's only
reasonable for Dell and/or MS to assume some
responsibility for their product which I only have had
for two months. It's only fair, don't you think?
Thaks for your advise.

DonS

 

[PA Bear]

MS licensed the product to Dell so you'll find that Dell, not MS, will
handle any warranty and support. I've forwarded our correspondence to a
contact at Dell Support. He/she replies, "As far as it being a dell
problem, that could be, but according to warranty the software support
policy in core technical support relies very heavily on format/reinstall. Or
he could consider the option of dell's advanced software support, which is
fee based on a contract basis. Basically, you purchase a support contract
for a specified price that runs for a specified time. I don't know that the
support he gets from advanced software support is any better than the
support he could get [from MS MVPs in the MS newsgroups]. Certainly the MVPs
would be more knowledgeable [ahem! <g>], but the advantage a paid dell
technician would have is being on the phone with the customer, which allows
them to get more done and get it done faster."

I suggest you contact Dell if you think Dell should be handling your
problem. I do not. If you bought a $35,000.00 Chevy truck and one night
drove home blind drunk, running off the road and into a deep ravine, is GM
responsible for the repairs?

 

[DonS]

I sense that I am now getting the usual "runaround". I
also sense some fingerpointing between Dell and MS. Your
analogy regarding the Chevy truck getting damage is quite
comical. A closer analogy would be that I was trying to
start the $35,000.00 Chevy truck and it broke down the
first time I tried to start it. The e-mail feature of the
computer failed to work the first time I tried to use it.
But the fact of the matter is that I just got screwed. MS
nor Dell will not go broke if I they lose me as a
customer. But thanks for trying.

DonS

-----Original Message-----
MS licensed the product to Dell so you'll find that Dell, not MS, will
handle any warranty and support. I've forwarded our correspondence to a
contact at Dell Support. He/she replies, "As far as it being a dell
problem, that could be, but according to warranty the software support
policy in core technical support relies very heavily on format/reinstall. Or
he could consider the option of dell's advanced software support, which is
fee based on a contract basis. Basically, you purchase a support contract
for a specified price that runs for a specified time. I don't know that the
support he gets from advanced software support is any better than the
support he could get [from MS MVPs in the MS

newsgroups]. Certainly the MVPs

would be more knowledgeable [ahem! <g>], but the advantage a paid dell
technician would have is being on the phone with the customer, which allows
them to get more done and get it done faster."

I suggest you contact Dell if you think Dell should be handling your
problem. I do not. If you bought a $35,000.00 Chevy truck and one night
drove home blind drunk, running off the road and into a deep ravine, is GM
responsible for the repairs?
--
HTH - Please Reply to This Thread

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

Mr. Dyer:

I paid $1500.00 for this computer from Dell. The spec
indicated that the transaction included the installation
of the necessary softwares to operate the machine. They
used their own "bulk" softwares vs. me buying and
installing the OS separately. There is a one year
warranty for their product. I believe it's only
reasonable for Dell and/or MS to assume some
responsibility for their product which I only have had
for two months. It's only fair, don't you think?
Thaks for your advise.

DonS


http://insideoe.tomsterdam.com/problems/bugs.htm#mailgone.

.

 

[PA Bear]

...The e-mail feature of the
computer failed to work the first time I tried to use it.

<snip>

You did /not/ state this in any of your preceding posts, Don.

If you'd care to look around this newsgroup, you'd see perhaps 50 recent
posts from others having the same problem as you (although you also appear
to be dealing with a damaged message store as well. The fix that worked for
them will most likely work for you. My previous suggestions
notwithstanding:

1. Disable Norton AntiVirus Email Protection/VirusScan email scanning.

2. If no joy, disable NAV/VirusScan entirely.

3. If no joy, uninstall NAV/VirusScan.

4. If still no joy, Start > Run > Regsvr32 inetcomm.dll > OK.

You will still have to address the damage to your store. See previous
replies.
--
HTH - Please Reply to This Thread

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

AumHa Forums
http://forum.mvps.org/

Protect Your PC
http://www.microsoft.com/security/protect

CC: Dell Premier Support

-----Original Message-----
MS licensed the product to Dell so you'll find that Dell, not MS, will
handle any warranty and support. I've forwarded our correspondence to a
contact at Dell Support. He/she replies, "As far as it being a dell
problem, that could be, but according to warranty the software support
policy in core technical support relies very heavily on
format/reinstall. Or he could consider the option of dell's advanced
software support, which is fee based on a contract basis. Basically, you
purchase a support contract for a specified price that runs for a
specified time. I don't know that the support he gets from advanced
software support is any better than the support he could get [from MS
MVPs in the MS newsgroups]. Certainly the MVPs
would be more knowledgeable [ahem! <g>], but the advantage a paid dell
technician would have is being on the phone with the customer, which
allows them to get more done and get it done faster."

I suggest you contact Dell if you think Dell should be handling your
problem. I do not. If you bought a $35,000.00 Chevy truck and one night
drove home blind drunk, running off the road and into a deep ravine, is
GM responsible for the repairs?
--

I paid $1500.00 for this computer from Dell....

-----Original Message-----
DonS wrote:
I have two computers which I'll tag PC1 and PC2. PC2 is a
brand new Dell Dimension 8300 which I just bought already
loaded with the necessary softwares including WINxp Home
Edition. PC1 was a build-your-own (BYO) system which also
has WINxp Home Edition (purchased separately). Both PCs
are connected to the same cable modem (via router) and
the internet service is with TW Road Runner. I have no
problem with the e-mail service and the Outlook Express
(OE) in PC1 but with the new Dell computer, it has given
me problems from day one. Briefly, the problem with PC2
is as follows:

When I click on the OE icon from the Desktop and the
resulting Inbox window indicated a number of unread
messages (in bold) and I click to retrieve them, the
resulting window comes out blank showing no list of
messages. When I click on "Create Message"
or "Send/Receive" the following notice appears:

OUTLOOK EXPRESS
There was an error opening this message.
An error has occurred.
OK

When I menu out and then click on the OE icon again, the
Inbox window appears with a "Welcome to Microsoft
Outlook" message. Initially after, I will be able to send
and receive e-mail successfully however, when I menu out
or shut down the PC, and click on the OE icon, the same
phenomenon occurs as described above. Any and all exising
incoming messages disappear. I believe that the network
is OK but could it be that there is problem with the
Outlook Express file in WinXP installed by Dell? or
perhaps problem with registry?
In any case I only had the PC for less than two months
and thus this is a Dell reponsibility. But I appreciate
any help.

Start here:
http://insideoe.tomsterdam.com/problems/bugs.htm#mailgone.
~~~~~~~~~~~
DBXtract
http://www.oehelp.com/DBXtract/Default.aspx

DBXtend (additional functionality)
http://www.oehelp.com/DBXtend/Default.aspx

DBXpress (faster, more powerful, with even greater functionality)
http://www.oehelp.com/DBXpress/Default.aspx
~~~~~~~~~~~
For lost Inbox messages: Inbox.dbx is damaged. Close OE and then Move
Inbox.dbx from your store folder
(http://insideoe.tomsterdam.com/files/store.htm) to another Windows
(not OE) folder and run any of the above applications on the moved
file. (A new, empty Inbox.dbx will be created when you next open OE.)

Other OE folders: Close OE. Move the associated DBX file to another
Windows folder and run any of the above applications on the moved file.

If one of the above applications successfully recovers any messages,
count yourself fortunate. Do *not* import the messages from the moved
DBX file back into OE! Recovered messages may be *dragged* into any
open OE folder.

It's not reasonable to hold Dell responsible for how you use your
machine. For best reliability in OE...

- Don't use Inbox or Sent Items (or any other default folder) to
archive messages. Move them to local folders you've created for this
purpose.

- Disable Background Compacting and frequently perform a manual compact
of all OE folders while "working offline". More at
http://insideoe.tomsterdam.com/files/maintain.htm.

- Your anti-virus application's email scanning feature can also cause
such corruption. Disable it. It provides no additional protection.