E-mail lost in cyberspace

[Gabriele A via OfficeKB.com]

I use Outlook 2003 and we use pop3 for our mail, we have an outside hosting
company for our e-mail and website. the e-mail is not arriving at the
destination e-mails, I receive all e-mails and I receive all e-mails sent
within our domain, but as soon as I sent one i.e. to myself it never arrives,
doesn't get returned etc.

My hosting company said there is nothing wrong on there end, we had the
problem before and it worked after about 1 1/2 day. None of the message ever
got returned or appeared later on - strange.

Any settings I can check to see if there is anything wrong on my end. We have
a partial T1 for our Internet access and that's up and running fine.

Thanks for any feedback and help

 

[Brian Tillman]

I use Outlook 2003 and we use pop3 for our mail, we have an outside
hosting company for our e-mail and website. the e-mail is not
arriving at the destination e-mails, I receive all e-mails and I
receive all e-mails sent within our domain, but as soon as I sent one
i.e. to myself it never arrives, doesn't get returned etc. ....snip...
Any settings I can check to see if there is anything wrong on my end.
We have a partial T1 for our Internet access and that's up and
running fine.

Turn on logging and see if any unusual things appear there. You can post
the contents of the log here if you can't read it.
http://support.microsoft.com/default.aspx?scid=kb;en-us;300479

 

[Ken Slovak - [MVP - Outlook]]

Another thing the user could check is if they are using Norton AV with
outbound email scanning. That's known to cause problems like that. It checks
the emails, time passes, the POP3 connection times out but Norton sends
anyway and the email vanishes into a black hole. Disabling send checking or
increasing the POP3 timeout might help in that case.