E-mail error?

[omgparadox]

Recently my email ceased sending/receiving. The program has started asking me
to enter in my username and password each time I try to send/receive (it
never did that before); however, the log-in window just reappears after I
click 'Ok'. I'm fairly certain I am entering the correct information -- it
isn't telling me that I'm not.

If I click cancel, I then receive an error message that says:

Account: 'Shaw Email (smckelly)', Server: 'shawmail.ed.shawcable.net',
Protocol: POP3, Server Response: '-ERR [AUTH] Authentication failed', Port:
110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

What can I do to fix this?

Thank-you.

 

[Gary VanderMolen \(MVP\)]

First, test your password by logging in to your provider's webmail:
http://webmail.shaw.ca
..
If that works, it proves you have the correct username and password.
A likely reason for the username/password failing in Windows Mail is
account corruption. One thing you should try as a possible quick fix is
to delete that corrupted mail account, restart Windows Mail, then
recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://download.live.com/wlmail

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Gary VanderMolen, Microsoft MVP (Mail)


"omgparadox" wrote in message
Recently my email ceased sending/receiving. The program has started asking me
to enter in my username and password each time I try to send/receive (it
never did that before); however, the log-in window just reappears after I
click 'Ok'. I'm fairly certain I am entering the correct information -- it
isn't telling me that I'm not.

If I click cancel, I then receive an error message that says:

Account: 'Shaw Email (smckelly)', Server: 'shawmail.ed.shawcable.net',
Protocol: POP3, Server Response: '-ERR [AUTH] Authentication failed', Port:
110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

What can I do to fix this?

Thank-you.