e-mail dragged and dropped to Personal Folder

[Cary W. Shultz]

Good afternoon!

I have a somewhat strange question.

We support a lot of different environments, most of which use Exchange
Server. We do have a couple of clients that have their e-mail hosted by a
third party and simply configure Outlook (almost all Outlook 2003) to use
the local .pst file (well, in most places that is changed to a networked
location).

A user at one of those locations is dragging individual e-mail messages form
the Inbox to the "Personal Folder" (at the very top). I do not understand
why he is doing this.....but he is.

Anyway, where are those individual e-mail messages going? And, if possible,
how do we retrieve them?

Thanks,

Cary

 

[Gordon]

Good afternoon!

I have a somewhat strange question.

We support a lot of different environments, most of which use Exchange
Server. We do have a couple of clients that have their e-mail hosted by a
third party and simply configure Outlook (almost all Outlook 2003) to use
the local .pst file (well, in most places that is changed to a networked
location).

A user at one of those locations is dragging individual e-mail messages
form the Inbox to the "Personal Folder" (at the very top). I do not
understand why he is doing this.....but he is.

Anyway, where are those individual e-mail messages going? And, if
possible, how do we retrieve them?

Thanks,

Cary

Right-click on Personal Folders, choose properties. On the Homepage Tab,
uncheck the box "Show homepage by default for this Folder". Click OK, and
the missing emails should be visible. Then give your user a severe
b****cking.

 

[Cary W. Shultz]

Gordon,

Nah, he is a nice guy. He is pretty computer illiterate (his words, not
mine). I think that he thought that doing so would create a folder (if the
e-mail is from (e-mail address removed) then doing this would create a folder
called 'cshultz'). I am going over to see them now and will explain (not
sure if I should get into rules as well....I will probably just create the
folders, the rules and then run the rules....).

Thanks,

Cary