DVD wont read DVD until rebooted ?

[Andy100]

Hello.

I had this problem a while back and thought i had solved it by changing the
jumper settings on the back of the DVD Rewriter. However, because i don't
use it that often, i think it may have just been a fluke at the time and it
hasn't been working at all.

What is happening is, when i put in a DVD the DVD whirs round and the little
green 'read' light on the front of the DVD comes on and flashes. But it
stays flashing for ages, as if it can't read the DVD (DVD is not scratched,
and it does the same for other DVDs, i.e. it is not a Media problem). When i
click on the drive i get an error message saying unavailable. However it
reads CD's fine !.

When i reboot, however, it works perfectly ok !. I am just a bit fed up of
having to reboot each time i want to use the DVD Writer.

I am using WinXP Pro, Athlon 2200+ (1800GHz), 620Ram, ARTEC DVD+/- ReWriter.


Please help !

Andy

 

[Jason Tan]

Hi Andy,

Thanks for posting!

I cannot see Windows natively includes the driver and this hardware does
not appear to be on the Hardware Compatibility List (HCL):
http://www.microsoft.com/whdc/hcl/default.mspx. Although we are happy to
provide general suggestions and information, we recommend that you contact
the device manufacturer for assistance with this. Thank for your
understanding.

I am including some general troubleshooting information, as well as a link
to the hardware vendor's support portal for your convenience.

Contact Artec Corporation Technical Support
http://www.bradyid.com/web/SiteBuilder/BradyiISBv1r0.nsf/FLV/HomePage

Firmware Update
http://www.artecusa.com/tech-support-firmware.html

This response contains a reference to a third party World Wide Web site.
Microsoft is providing this information as a convenience to you. Microsoft
does not control these sites and has not tested any software or information
found on these sites; therefore, Microsoft cannot make any representations
regarding the quality, safety, or suitability of any software or
information found there. There are inherent dangers in the use of any
software found on the Internet, and Microsoft cautions you to make sure
that you completely understand the risk before retrieving any software from
the Internet.

Thanks & Regards,

Jason Tan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

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