DVD drive doesn't appear in Vista with SP1

[Amadeus47]

Tried CDGone - also reset MSAHCI to 0

Dell XPS 410
Vista 32 SP1
4 GB RAM
250 GB HD
250GB external drive - Firewire
Radeon 1950
DVD-RW Samsung SH-S203N (New - and the problem)

The old drive is a Samsung TS-H553. The same problem happens with it as well
when I reinstall it.

The problem is the drive doesn't show up in Win Explorer.

I see it in the Device Manager. Properties shows error 28, no driver
installed. Tried to update. I get a Roxio Cdr4 driver that cannot be
installed. Did uninstall drive from DM. But, same result. I know Vista
doesn't need a specific driver to run the DVD.

Followed the directions in KB320553 re: MSAHCI and reset to 0 (Value was 4).

Ran CDGone. Still nothing.

Tried to run a Vista repair but drive would not read. Went into setup and
changed setting to Autodetect RAID/ATA. Ended up blue screening with the x78
error. Was able under this setting to access the drive and run a
repair...several times went through it. But, could not boot into Vista as the
x78 error kept coming up. Went back and reset drive to RAID. Could boot but
cannot see DVD drive.

Nero was originally installed on system. Manually cleaned it out a month
ago. Everything worked fine since so did not know if there was an issue with
that. Read on other posts that this may have been a problem. Downloaded the
Nero cleaning program and ran it. No luck with it either.

Do have Roxio 10 installed. Not sure if there is a problem there.

So, any suggestions would be greatly appreciated. This has taken way more
time than I really want to expend...but, isn't that the way with computers???


Thanks.

Mike

 

[Mark L. Ferguson]

If the BIOS sees the DVD-RW, then Windows only needs a compatible driver to
make it work.. If no driver works with SP1, remove SP1 to use the DVD.
Contact the maker of the drive for the needed driver. I would also go to the
Dell site. They have all the drivers that are compatible with their systems.

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Mark L. Ferguson MS-MVP
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[KDE]

uninstall Roxio and Itunes, reboot and see if it's back. if yes, then it's
the GEAR drivers used by either roxio or Itunes. google for "lower
filters, itunes, vista" there are some work-arounds to make it work.

 

[Peter Foldes]

Use the fix as described in the below MS-KB. Applies to Vista also
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

 

[Amadeus47]

Thanks, Mark. The previous DVD-RW worked fine with current configuration. I
suspect it may be something in one of the programs I have that is not
compatible. Roxio is the first of them. May just have to do an uninstall...it
was a bear to install in the first place.

 

[Amadeus47]

Thanks for the suggestion I will look at those drivers. I did remove the
upper and lower filters early in my trial and error process!

 

[Amadeus47]

thanks, Peter. As noted above, this was an early part of my process. The
filters were 'taken down' so that eliminates that issue