dvd/cd drive not working

[Karen]

Really hope someone can help. My drive stopped playing cd's and dvd's. I
can see the drive in explorer and can even see what is on the cd but it won't
play. Spent many hours working with HP and they determined my drive was bad.
Bought a new one and it is doing the same thing! Device manager shows the
drive with no problems. Have installed drivers, new media players and did
maintenance on the registry. Anyone got some ideas? I am at the end of my
rope. I had only used the old drive about 5 - 6 times and of course the
warranty just ran out.

 

[Karen]

Thanks for the response Joe. Unfortunately I have tried this and it still
does not work. HP tells me they think I have 2 bad drives but what are the
odds of this happening? I really think it is a Vista problem but can't find
anything to try. Any more suggestions?

Really hope someone can help. My drive stopped playing cd's and dvd's. I
can see the drive in explorer and can even see what is on the cd but it
won't
play. Spent many hours working with HP and they determined my drive was
bad.
Bought a new one and it is doing the same thing! Device manager shows
the
drive with no problems. Have installed drivers, new media players and
did
maintenance on the registry. Anyone got some ideas? I am at the end of
my
rope. I had only used the old drive about 5 - 6 times and of course the
warranty just ran out.

Karen,

Sometimes hardware issues can be difficult to solve. But I did find a
solution which may work for you.

Follow the directions here to delete the upper and lower filter values
in the registry. Then remove the device from the Device Manager and
reboot:

'You can no longer access the CD drive or the DVD drive, or you receive
an error message after you remove a CD recording program or a DVD
recording program in Windows XP: \"error code 31\"'
(http://support.microsoft.com/default.aspx?scid=314060)

While this article says it's for XP, it's my understanding that it'll
work just fine for Vista.

Let us know if this works for you.


--
.Joe

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