DVD and CD drives don't work

[Guest]

Both my D drive and E drive (DVD and CD-RW, respectively) disappeared from
the computer without even leaving a note. The DVD door will open and the
light will flash but then that's it. The CD-RW door doesn't respond to
anything, although I haven't tried a hammer yet. I went on and found a post
from Shenan Stanley from 6/25/05 and did a regedit thing, but that did not
work, nor did the other advice he offered by going to Doug Knox website,
although that did give me an F drive. Any ideas?

 

[Pegasus \(MVP\)]

Both my D drive and E drive (DVD and CD-RW, respectively) disappeared from
the computer without even leaving a note. The DVD door will open and the
light will flash but then that's it. The CD-RW door doesn't respond to
anything, although I haven't tried a hammer yet. I went on and found a post
from Shenan Stanley from 6/25/05 and did a regedit thing, but that did not
work, nor did the other advice he offered by going to Doug Knox website,
although that did give me an F drive. Any ideas?

Your first step should consist of watching the BIOS boot-up
messages. On most PCs they list all available hard disks and
CD/DVD drives. Do they show up on your PC?

 

[Guest]

It goes by too fast, is there any way to slow it down? This is the next to
last screen before Windows opens. Any way to slow it down? I did see that
the cd drive was listed but I could swear it said "none" after it.

 

[Guest]

I forgot to thank you for your first idea. Thanks.

 

[Pegasus \(MVP\)]

Press the Pause button on your keyboard to make the
messages readable.

 

[Guest]

The dvd and cd-rw drives do not show up on the BIOS screen

 

[Pegasus \(MVP\)]

This means that you have a hardware problem,
e.g. a dislodged ribbon cable.

 

[Guest]

Okay, so make believe I don't know how to fix this ( which is true) and
explain what your next step would be!

 

[Plato]

Both my D drive and E drive (DVD and CD-RW, respectively) disappeared from
the computer without even leaving a note. The DVD door will open and the

If one drives goes south, for mechanical reasons. Both drives _may_ fail
if on the same channel.

 

[Jim]

Okay, so make believe I don't know how to fix this ( which is true) and
explain what your next step would be!

First, open the case (see your computer manual here)
Next, find the drives
Next, make certain that the IDE cable (the wide one) is fully seated at both
ends
Now, make certain that the power cable (the narrow one)
is fully seated.
Finally, close the case.
Jim

 

[Pegasus \(MVP\)]

If you're comfortable with poking about inside your PC,
open it up and check all your cables.

If you're not comfortable then take it to your friendly
computer dealer and ask them to have a look at it.

 

[Peter Foldes]

Your Upper and Lower filters are in question here. Follow the fix in the below KB. Ignore the stated Error and Reason. Fix the Upper and Lower filters and you will have your CD\DVD back.
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

 

[paulmd]

If one drives goes south, for mechanical reasons. Both drives _may_ fail
if on the same channel.

You can usually just unplug the offending drive, and chances are the
other one works. THe second drive usually hasn't failed, but was merely
prevented from working correctly by the other drive. You may have to
play with jumper settings. If the Controller went south, you can buy
one on a PCI card. You can test this by swapping Primary and secondary
IDE. If all of a sudden your hard drive dissappears, and you see the
CD's you'll know.

 

[Guest]

I had a similar problem and nothing worked until I decided to change the
"drive letters" of the missing CD ROM and the missing partition in " disk
management". Immediately, my CD-ROM and my hard drive were recognized by "my
computer" again.
I hope this works for you as well.
Jules

 

[Guest]

Hi! I have a problem with my CD/DVD drives too. This is the message I get
when I go to trouble shoot Windows cannot load device.driver for this
hardware. Device maybe corrupted or missing code 39. I will appreceite some
help. This happened after i reinstalled windows xp.

thanks,
ad