Duplication of contact name in address book

[Guest]

when I add a fax number to a contact record that already has an e-mail
address, the contact's name shows up twice (is duplicated) in the contact
address book. This is in spite of the fact that there is only one contact
record (with the fax number and e-mail address on it.)

 

[Sue Mosher [MVP-Outlook]]

Outlook considers fax numbers to be valid electronic addresses, since there
are many client- and server-based components that can use such addresses.

One method to hide fax numbers from the address book is to prefix the fax
number with one or more letters (maybe B for business fax, H for home, O for
other). If the fax number begins with a letter, Outlook won't show it in the
address book. This definitely works in Outlook 2000 and 2002.

There are a couple of utilities that can help you hide fax numbers from the
address book. See http://www.rsoutlook.com/us/rshifa.htm and
http://www.sperrysoftware.com/Outlook_Solutions.htm (Hide Fax Numbers).

Another way to avoid avoid having fax numbers appear in the address book is
simply not to enter data in the fax fields. Put fax numbers in some other
(non-phone) fields.

Microsoft has a Knowledgebase article at
http://support.microsoft.com/?kbid=305361 that explains further. Note that
this is behavior is normal for Outlook 97 and for Outlook 98 and 2000 in
Corporate/Workgroup mode. It's a big change, though for users upgrading from
Outlook 98 and 2000 in Internet Mail ONly mode.