Duplicate Text Message Attachment

[Guest]

I have a client using Outlook 2003. Every so often, we have been unable to
determine any commonality, the user will receive an email that has a text
attachement. The contents of the text attachment are a duplicate of the
email contents. Sometimes the text file is named ATT00###.txt or their name
reflects the subject field of the email (<subject>.txt).

Any ideas as what could be causing this?
Any ideas on how to turn it off?

 

[Brian Tillman]

I have a client using Outlook 2003. Every so often, we have been
unable to determine any commonality, the user will receive an email
that has a text attachement. The contents of the text attachment are
a duplicate of the email contents. Sometimes the text file is named
ATT00###.txt or their name reflects the subject field of the email
(<subject>.txt).

In what format is the sender composing the message?

 

[Guest]

The emails with the ATT00###.txt files appear to be HTML. The emails with
the *.txt files named after the subject appear to be rich text or text format.

 

[Brian Tillman]

The emails with the ATT00###.txt files appear to be HTML. The emails
with the *.txt files named after the subject appear to be rich text
or text format.

Only another Outlook user can read Rich Text messages. Try making sure the
message is composed in Plain Text or HTML.

 

[Guest]

Does this mean that this is just a flaw within Outlook 2003 or that they
should not do business with clients running anything other then HTML or Text
format emails and Microsoft will pick up the difference in wages lost?

 

[Brian Tillman]

Does this mean that this is just a flaw within Outlook 2003

No. Rich Text has ALWAYS been a Microsoft-proprietary format. That fact
has been well-documented for seven years or more.

or that
they should not do business with clients running anything other then
HTML or Text format emails and Microsoft will pick up the difference
in wages lost?

I'm afraid I can't fathom how using HTML or Plain Text messages can possibly
lead to lost wages.

 

[Guest]

LOL

It's time spent double checking the attachments to make sure it's not
anything significant. I visited the work site and it's gotten worse. All
mail receive is showing as an attachment. In the past the latest service
pack for Office 2003 was installed and it would aleviate the issue. However,
there appears to be something disabling whatever the patch is fixing.

 

[Brian Tillman]

It's time spent double checking the attachments to make sure it's not
anything significant. I visited the work site and it's gotten worse.
All mail receive is showing as an attachment. In the past the latest
service pack for Office 2003 was installed and it would aleviate the
issue. However, there appears to be something disabling whatever the
patch is fixing.

It's conceivable that your mail provider has changed the server so that it
is formatting the messages differently. Other than that, I have no ideas.

 

[Guest]

That's a possiblity, but of the four users in the office, he's the only one
affected. Keep your ears open, if you hear anything, let me know.

Thanks.

 

[Guest]

Tom, I'm currently having this issue as well, along with all in my office.
It's not a server issue, since it happens with mails from various different
servers including Yahoo. We've narrowed it down to being Outlook's fault,
but nothing more useful than that.

 

[Roady [MVP]]

And what version of Outlook are we talking about here?
Tried it with all add-ins disabled already? It is most likely caused by your
virusscanner integrating with Outlook. Disable the virusscanner integration
or/and use a clean machine with only Outlook installed to verify this.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----

 

[Guest]

Hi Roady, two very good points. I'm using Outlook XP (2002) SP3, version is
10.6515.6735.

I have a couple of add-ins, so I'll disable them and see what happens.

cheers

And what version of Outlook are we talking about here?
Tried it with all add-ins disabled already? It is most likely caused by your
virusscanner integrating with Outlook. Disable the virusscanner integration
or/and use a clean machine with only Outlook installed to verify this.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----

Tom, I'm currently having this issue as well, along with all in my office.
It's not a server issue, since it happens with mails from various
different
servers including Yahoo. We've narrowed it down to being Outlook's fault,
but nothing more useful than that.

 

[Guest]

I believe I have identified the culprit. There is an add-in that shows up in
the Add-In Manager list (not the COM Add-Ins list) called Redemption Helper
Outlook Extension. I think this is what's adding the message text. Not sure
what it's for either, since having it disabled hasn't affected anything in
Outlook.

For info, the other Add-Ins (COM or otherwise) I have are:
- SavCorp810 - Symantec anti-virus - always disabled since it slugs
performace in Outlook too much ;-)
- Exchange Extensions property pages - I think this is standard with Outlook
- AttachmentOptions
- Attachment Zip Compressor
- SpamBayes

Also have intraVnews installed, but that doesn't show up as an Add-In.

Hope this helps someone........

Andy

Hi Roady, two very good points. I'm using Outlook XP (2002) SP3, version is
10.6515.6735.

I have a couple of add-ins, so I'll disable them and see what happens.

cheers

And what version of Outlook are we talking about here?
Tried it with all add-ins disabled already? It is most likely caused by your
virusscanner integrating with Outlook. Disable the virusscanner integration
or/and use a clean machine with only Outlook installed to verify this.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----

Tom, I'm currently having this issue as well, along with all in my office.
It's not a server issue, since it happens with mails from various
different
servers including Yahoo. We've narrowed it down to being Outlook's fault,
but nothing more useful than that.

:

That's a possiblity, but of the four users in the office, he's the only
one
affected. Keep your ears open, if you hear anything, let me know.

Thanks.


:


It's time spent double checking the attachments to make sure it's not
anything significant. I visited the work site and it's gotten worse.
All mail receive is showing as an attachment. In the past the latest
service pack for Office 2003 was installed and it would aleviate the
issue. However, there appears to be something disabling whatever the
patch is fixing.

It's conceivable that your mail provider has changed the server so that
it
is formatting the messages differently. Other than that, I have no
ideas.