Dropdown box in "Open" dialog won't.

[Gordon]

Not sure whether this is a Word problem or Windows, hence the crosspost.

A client of mine runs Word 2000 on XP Home. When he goes to File-Open and
clicks on the arrow next to the box that is labelled "look in", instead of a
folder tree showing, nothing happens and Word locks up.
can anyone suggest why this is happening and a cure?

Thanks

 

[Gordon]

Has this started occuring lately?
It seems some updates recently could be causing this... and it is a
cross windows problem, not word
See the posts in Windows XP Help and Support group

Thanks - I'll have a look. It's strange - I'm fully up to date on all
updates on XP Pro and it doesn't happen here! (Word 2003 though.....)

 

[Guest]

Has this started occuring lately?
It seems some updates recently could be causing this... and it is a cross
windows problem, not word
See the posts in Windows XP Help and Support group

 

[Guest]

Go To Add/Remove Programs, click "Show Updates" at top of window then scroll
down to KB908531 and remove it.

Now reboot your pc. It seems this update has created many problems. Post
you results in this thread for others to see.

 

[Suzanne S. Barnhill]

Other workarounds are posted at A packaged version of that reghack (use at your own risk) can be found at
http://patch-info.de/WinXP/Downloads/KB908531_Share-To-Web.zip.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

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