drivers maybe causing trouble

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Hi Gerry,

I wanted to say that I had read one of your threads where you were helping
someone else with a similar problem with stop and error messages. And you had
mentioned about checking a website for scanning for bad drivers. Well, I took
the advice and scanned my drivers. I found that I had 41% of drivers that
failed or bad.
That may be a good reason for alot of my error troubles. What are your
thoughts?

I also wonder, should I download my bad drivers as they suggest, or do you
suggest a better site to download?


Sincerely, Tim
 
Tim

I do not know what web site you are referring to. However, it sounds
like one I would not use.

You never replied to my last post!

I think you have said this an HP Notebook. Please provide the model
and advise when it was purchased new.

You have not provided any details regarding the BSOD Stop Error. To
move forward I need a copy of that Report. Is Automatic Restart still
turned off.?

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on the
My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure until you have
resolved the problem. Check for variants of the Stop Error message.

Copying Event Viewer reports. You were sucessful but next time please
provide only one copy of the Report. You posted four identical copies
of the same report i.e. they all had a the the same date / time stamp.


--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Hi Gerry,

I'm sorry for not getting on the matter very quickly. I must have not sent
the right model no., the error message I sent 4 times on accident, is that
message enough to go on? The Laptop that I have is formerly my fathers, he
figures it is about 5 years old. Following is the information that I hope
will help.

Hewlett-Packard-555274-OEM-0011903-00106 VS. 2002
Model- Omnibook XE3
VS.- 5.1.2600 Service Pack 2 Build 2600
OS - Windows XP Professional
Intel Celeron Processor
863 MHz, 248 MB of Ram

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 2/15/2007
Time: 7:30:17 PM
User: N/A
Computer: TIMOTHY
Description:
Faulting application svchost.exe, version 5.1.2600.2180, faulting module
ntdll.dll, version 5.1.2600.2180, fault address 0x00018fea.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 76 63 ure svc
0018: 68 6f 73 74 2e 65 78 65 host.exe
0020: 20 35 2e 31 2e 32 36 30 5.1.260
0028: 30 2e 32 31 38 30 20 69 0.2180 i
0030: 6e 20 6e 74 64 6c 6c 2e n ntdll.
0038: 64 6c 6c 20 35 2e 31 2e dll 5.1.
0040: 32 36 30 30 2e 32 31 38 2600.218
0048: 30 20 61 74 20 6f 66 66 0 at off
0050: 73 65 74 20 30 30 30 31 set 0001
0058: 38 66 65 61 8fea
 
Hi Gerry,

I'm following your recommendation on writing down the BSOD error when it
shows on screen. This is another one that I get alot as follows:

BSOD-Feb 22, 07
Technical Information:

*** Stop: 0x0000007E (0xC0000005, 0xF0DDD4E4, 0xEFFCE9D8, 0xEFFCE6D4)
VETEFILE.sys - Address F0DDD4E4 base at F0DC5000, Datestamp 44dbeb2a

Beginning dump of Physical Memory
Physical Memory dump Complete


Thanks Again, Tim
 
Tim said:
Hi Gerry,

I'm following your recommendation on writing down the BSOD error when it
shows on screen. This is another one that I get alot as follows:

BSOD-Feb 22, 07
Technical Information:

*** Stop: 0x0000007E (0xC0000005, 0xF0DDD4E4, 0xEFFCE9D8, 0xEFFCE6D4)
VETEFILE.sys - Address F0DDD4E4 base at F0DC5000, Datestamp 44dbeb2a

Beginning dump of Physical Memory
Physical Memory dump Complete


Thanks Again, Tim
Click to expand...
On searching for vetefile.sys, I found lots people getting BSODs from this
file. It is identified as "Real Time Protection Driver". This file is
evidently used by several AV products. Which AV product are you using?
Disabling the firewalls was a bad idea if for no other reason than that
there is no reason to suspect a firewall problem. What you did was open
your computer up to more invasions.
Jim
 
Tim

As another has asked what is your anti-virus and in particular what
version?


--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Hi Gerry,

To answer your question, I have (CA Internet Security Suite 2007) vs.3

Consists of (Anti-Virus/Anti-Syware/Anti-Spam/Personal Firewall/Parental
Controls).

Website - ca.com/consumer/support

Hope this helps, Thanks again! Tim
 
Tim

Uninstall and reinstall and see if the Stop Error message goes away.

My reaction is that it could be a bug but there is no indication that
one exists in the Knowledge Base. However, there are a number of
similar errors being reported in Google! Try emailing CA for advice,
providing a copy of the Stop Error Report.

It would be helpful to publicise what they say in their response as
others are no doubt looking for a solution.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Back
Top