Driver Problems for Dell USB Multimedia Keyboard

[AdamRago]

Hi,

I recently purchased a Dell USB multimedia keyboard, part number
310-7940, for my Dimension 4600 desktop. The keyboard was plugged into
a functioning USB port and the computer was rebooted. Shortly after
startup the green lights on the keyboard were illuminated breifly, then
turned off. When windows started up, the keyboard does not work but
the "found new hardware" wizard comes up and recognizes the device as
"Dell USB keyboard."

However, it cannot find the drivers or the necessary software for the
keyboard to work, and fails to "install" the device. I tried
downloading driver R44838, but running this driver simply opens the
system volume control. I also tried clearing the nvram, restoring the
system to a previous date, updating the windows service pack, and
updating the chipset driver. None of these actions seemed to work.

Any help would be much appreciated.

 

[Bruce A. Johnson]

(e-mail address removed) wrote on 2007-Jan-22 in @m58g2000cwm.googlegroups.com:

Hi,

I recently purchased a Dell USB multimedia keyboard, part number
310-7940, for my Dimension 4600 desktop. The keyboard was plugged into
a functioning USB port and the computer was rebooted. Shortly after
startup the green lights on the keyboard were illuminated breifly, then
turned off. When windows started up, the keyboard does not work but
the "found new hardware" wizard comes up and recognizes the device as
"Dell USB keyboard."

However, it cannot find the drivers or the necessary software for the
keyboard to work, and fails to "install" the device. I tried
downloading driver R44838, but running this driver simply opens the
system volume control. I also tried clearing the nvram, restoring the
system to a previous date, updating the windows service pack, and
updating the chipset driver. None of these actions seemed to work.

Any help would be much appreciated.

The first thing I notice, is that Dell specifies that this keyboard is for
Dell Latitude Notebooks. Why, I don't know. Maybe they couldn't get it
to work with any other kind of computer.

Check the Device Manager, and see if the keyboard is listed there. If so,
then right click it, and choose "Update Driver". Make sure you are on the
Internet first. Let it check Windows update for a driver.

--
- Yesterday it worked
- Today it is not working
- Windows is like that
- -- Haiku by Margaret Segall
-
- Bruce A. Johnson in Hardisty, Alberta, Canada
- E-mail: (e-mail address removed)
- Web: http://BruceJohnson.ca

 

[JRosenfeld]

http://support.dell.com/support/top...718E7027149699155BC39AFCEE9E3&c=us&l=en&s=gen

If you don't have the CD mentioned in that link, contact Dell and explain.
They will send you the CD.

 

[JRosenfeld]

Further to my previous post, there is also this link:

http://support.dell.com/support/top...A754D3AE445638458158369995C80&c=us&l=en&s=gen