Drag 'n Drop of emails to Desktop Broken

  • Thread starter Thread starter Alan Lew
  • Start date Start date
A

Alan Lew

I use the Outlook functionality of dragging and dropping individual emails to
the desktop quite often, however recently it has stopped working and I must
explicitly use File -> Save As to do this. I can still perform the drag 'n
drop action, but no files actually get written to the disk. Dragging and
dropping to a random Explorer window also doesn't work. No errors are
generated on-screen.

I've tried running the Office Diagnostics, Outlook Safe Mode and a complete
(as complete as Microsoft lets me) uninstall and re-install of Office 2007 (I
use Office 2007 Standard), but nothing has worked. My OS is WinXP SP3.

Does anyone have any steps I can try to fix this?

Thanks!
....alan
 
Do you know when it stopped working? If so, see if any windows updates were
installed right before that date. It should work to drag to a folder,
especially if its under My documents.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.
 
Diane,

There were no updates installed around the time this stopped working. I
suppose I can try using System Restore to move back to a point in time when
it worked, if you think that will help. If it doesn't, I may have to rebuild
my entire machine which would be quite annoying.

Do you have any other hints?

Regards,
....alan

Diane Poremsky said:
Do you know when it stopped working? If so, see if any windows updates were
installed right before that date. It should work to drag to a folder,
especially if its under My documents.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


Alan Lew said:
I use the Outlook functionality of dragging and dropping individual emails
to
the desktop quite often, however recently it has stopped working and I
must
explicitly use File -> Save As to do this. I can still perform the drag 'n
drop action, but no files actually get written to the disk. Dragging and
dropping to a random Explorer window also doesn't work. No errors are
generated on-screen.

I've tried running the Office Diagnostics, Outlook Safe Mode and a
complete
(as complete as Microsoft lets me) uninstall and re-install of Office 2007
(I
use Office 2007 Standard), but nothing has worked. My OS is WinXP SP3.

Does anyone have any steps I can try to fix this?

Thanks!
...alan
Click to expand...
Click to expand...
 
Actually, I've managed to fix the issue now.
After some deeper investigation with the help of a nice drag 'n drop test
program (from codeproject.net), I was able to find that OLE32.DLL became
unregistered somehow. I have no idea how the rest of my system managed to
work without this DLL registered, but re-registering it fixed the issue.

regsvr32 c:\windows\system32\ole32.dll

Thanks for the assistance!

Regards,
....alan

Diane Poremsky said:
Do you know when it stopped working? If so, see if any windows updates were
installed right before that date. It should work to drag to a folder,
especially if its under My documents.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


Alan Lew said:
I use the Outlook functionality of dragging and dropping individual emails
to
the desktop quite often, however recently it has stopped working and I
must
explicitly use File -> Save As to do this. I can still perform the drag 'n
drop action, but no files actually get written to the disk. Dragging and
dropping to a random Explorer window also doesn't work. No errors are
generated on-screen.

I've tried running the Office Diagnostics, Outlook Safe Mode and a
complete
(as complete as Microsoft lets me) uninstall and re-install of Office 2007
(I
use Office 2007 Standard), but nothing has worked. My OS is WinXP SP3.

Does anyone have any steps I can try to fix this?

Thanks!
...alan
Click to expand...
Click to expand...
 
Actually, I've managed to fix the issue now.
After some deeper investigation with the help of a nice drag 'n drop test
program (from codeproject.net), I was able to find that OLE32.DLL became
unregistered somehow. I have no idea how the rest of my system managed to
work without this DLL registered, but re-registering it fixed the issue.

regsvr32 c:\windows\system32\ole32.dll

Thanks for the assistance!

Regards,
....alan

Diane Poremsky said:
Do you know when it stopped working? If so, see if any windows updates were
installed right before that date. It should work to drag to a folder,
especially if its under My documents.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


Alan Lew said:
I use the Outlook functionality of dragging and dropping individual emails
to
the desktop quite often, however recently it has stopped working and I
must
explicitly use File -> Save As to do this. I can still perform the drag 'n
drop action, but no files actually get written to the disk. Dragging and
dropping to a random Explorer window also doesn't work. No errors are
generated on-screen.

I've tried running the Office Diagnostics, Outlook Safe Mode and a
complete
(as complete as Microsoft lets me) uninstall and re-install of Office 2007
(I
use Office 2007 Standard), but nothing has worked. My OS is WinXP SP3.

Does anyone have any steps I can try to fix this?

Thanks!
...alan
Click to expand...
Click to expand...
 
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