Drag and Drop Causes Explorer Crash

[Guest]

About half the time when using Explorer (File Manager) when I drag a file
from the file pane to the folders pane it causes a kinfd of crash - I get a
message that Explorer needs to restart and the explorer application shuts
down. This may happen on a right clicj or a left click. I get the prompt
below the dragged filenamesaying that a move will occur but when I release
the mouse button it crashes.

I am running Vista Business edition on a Sony Vaio TGN-TXN29N.

I have found no ther post with the same complaint

 

[zachd [MSFT]]

What's the fault bucket number:
http://zachd.com/pss/pss.html#bucket
?

 

[Guest]

About half the time when using Explorer (File Manager) when I drag a file
from the file pane to the folders pane it causes a kinfd of crash - I get a
message that Explorer needs to restart and the explorer application shuts
down. This may happen on a right clicj or a left click. I get the prompt
below the dragged filenamesaying that a move will occur but when I release
the mouse button it crashes.

I am running Vista Business edition on a Sony Vaio TGN-TXN29N.

I have found no ther post with the same complaint

Here I include the event info:

Log Name: Application
Source: Application Error
Date: 4/28/2007 7:39:32 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Paul-TXN29
Description:
Faulting application Explorer.EXE, version 6.0.6000.16386, time stamp
0x4549b091, faulting module SHELL32.dll, version 6.0.6000.16386, time stamp
0x4549bdb4, exception code 0xc0000005, fault offset 0x0029b83f, process id
0x1430, application start time 0x01c789eceb91c88d.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-04-28T23:39:32.000Z" />
<EventRecordID>11704</EventRecordID>
<Channel>Application</Channel>
<Computer>Paul-TXN29</Computer>
<Security />
</System>
<EventData>
<Data>Explorer.EXE</Data>
<Data>6.0.6000.16386</Data>
<Data>4549b091</Data>
<Data>SHELL32.dll</Data>
<Data>6.0.6000.16386</Data>
<Data>4549bdb4</Data>
<Data>c0000005</Data>
<Data>0029b83f</Data>
<Data>1430</Data>
<Data>01c789eceb91c88d</Data>
</EventData>
</Event>

 

[zachd [MSFT]]

Is TosBTExt.dll on your system? I wouldn't think it would be on a Vaio,
but -- I'm curious.

 

[Guest]

Yes sir it is. Vers 5.0.2424.0. I see that it is Bluetooth related. Why do
you ask?

 

[zachd [MSFT]]

Is there an update available for that Toshiba Bluetooth extension? If you
disable, uninstall, or remote that, does the crashing stop?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

I am also on a Sony Vaio laptop and can confirm philcarter's finding.
Turning off Toshiba Bluetooth will allow drag and drop in Windows Explorer to
work.

The alternate that works is to highlight the folders/files, copy and paste.

Thanks for the discovery, philcarter. Need to check if Sony/Toshiba have a
fix for this yet....

 

[Karl Andersson]

Hi,

I just bought a Toshiba L200-P532. I also had the windows explorer and
internet explorer crashes. So far turning off all blu tooth devices,
controllers and software seemd to to have solved the problem. In other words
Vista seems fine but some blue tooth vendors including Toashiba seems to have
a problem.