Double Checking on Duplicate Outlook folders...

[Guest]

I've read on this... and just want to double check how I fix it.
I have duplicate outlook folders on the left... one is the offical one you
cannot delete and the other is just an extra that matched the first one
exactly... meaning if I can mail in the first inbox I get it in the other
one.

Here is an image of my outlook 2003
http://www.cyclopsstudios.com/uploads/outlook2003.jpg

Is this definitely due to corruption somehow? and is this what I need to do
to get rid of the 2nd one?
http://www.howto-outlook.com/faq/newprofile.htm

Thanks a bunch!
Nancy

 

[Hal Hostetler [MVP P/I]]

Yes, you need to create a new profile.

http://support.microsoft.com/kb/829918/en-us
How to create a new e-mail profile in Outlook 2007 and in Outlook 2003

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Guest]

We'll I'm totally lost... I go through this setting and its asking me to set
up a new email account. I have no idea what that has to do with my issue of a
double Outlook box. I have outloox 2003 by the way. I have aboug 20 emails
set up in Outlook already.
Nancy

 

[Guest]

Ok.... I created the new profile. Just added a single email to it righ tnow.
But how do I get my info from the other original outlook.pst into it.. and
get that 2nd outlook icon removed? I also need to make this one my new
delivery location... after I get all my other files moved over.
Nancy

 

[Guest]

Excuse repeated postings... I'm continuing to work on this. I have created
the new profile... shows as Outlook1.pst but is listed as Main under my
profile list. I have changed the mail deliver to this location.
Now... waht about my old supposidly corrupted outlook.pst file that still
has all my contact, mail etc AND has the duplicate outlook folder that still
will not allow me to close it. How do I properly migrate the info over to the
new profile I set up and also get rid of that duplicate... which was my only
goal to start. (I assume I now have to input every single email account again
also into this new profile)
Nancy

 

[Hal Hostetler [MVP P/I]]

'File|Open||Outlook Data File', navigate to the old .PST file which probably
is NOT corrupt (the profile was corrupt, not the .PST file). Drag and drop
everything into the new .PST file, or set the old file as default and drag
and drop the stuff from the new .PST to the old one.

http://office.microsoft.com/en-us/assistance/HA010771141033.aspx
Reconnect your old Outlook data file

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Guest]

Thanks Hal. Think I can do it now! Appreciate you walking me through it.
Nancy