Do you get disk with Vista? if buy new system?

[Guest]

Bought new computre system from a computre shop and they claim vista does not
come whith a cd/dvd if buy new computre is that true??
I only have a book but never given a Cd/Dvd of windows and computre guy
claims dont get one if buy new computres
It is defintly vista on it.

 

[Rick Rogers]

Hi,

Depends on the manufacturer, but quite often there is no disk provided.
Usually the system will either have a recovery partition that can be
accessed during startup, or it will provide for a program that can be used
to create your own recovery media. Some manufacturers will provided a disk
for a nominal shipping fee, so it doesn't hurt to ask.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

 

[pher]

that's true, there is no Vista CD with the computer.
HP for example has a special agreement with Microsoft to install Vista on
their laptops, to a special price.
This is a bundle, they call it a "locked license". HP provides a program to
create a restore the disk in case of a failure or if you need to reinstall.
The Vista that comes with the computer is locked to that machine.

pher

 

[Julian]

Bought new computre system from a computre shop and they claim vista does
not
come whith a cd/dvd if buy new computre is that true??
I only have a book but never given a Cd/Dvd of windows and computre guy
claims dont get one if buy new computres
It is defintly vista on it.

Some, but by no means all, PC manufacturers supply a disk of OEM Vista.
For instance I received one with my Dell box. For other manufacturers
it may be available as a chargeable extra (not necessarily at high cost,
maybe even just postage) Check with the particular company.

 

[Julian]

that's true, there is no Vista CD with the computer.
HP for example has a special agreement with Microsoft to install Vista on
their laptops, to a special price.
This is a bundle, they call it a "locked license". HP provides a program
to create a restore the disk in case of a failure or if you need to
reinstall. The Vista that comes with the computer is locked to that
machine.

Even so they'll probably provide you with a copy of the bundle on disk
(for a smallish fee.)

 

[Guest]

Another poster in another thread said that HP will supply disk for $15

that's true, there is no Vista CD with the computer.
HP for example has a special agreement with Microsoft to install Vista on
their laptops, to a special price.
This is a bundle, they call it a "locked license". HP provides a program to
create a restore the disk in case of a failure or if you need to reinstall.
The Vista that comes with the computer is locked to that machine.

pher

 

[Richard Urban]

Whatever the policy is of the hardware manufacturer is what is applied.
Microsoft has no reason to deny you a Vista disk. That is the doing of the
computer manufacturer. If the manufacturer want to do so - he can.

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

 

[Julian]

Another poster in another thread said that HP will supply disk for $15

For a 20c disk... what scumbags and a false economy.
I'll never buy anything from HP with their attitude.

 

[pher]

no no, no CD at all. When I made the "Restore CD", it took 2 DVDs, but you
can also choose to make 8 CDs..

that's true, there is no Vista CD with the computer.
HP for example has a special agreement with Microsoft to install Vista on
their laptops, to a special price.
This is a bundle, they call it a "locked license". HP provides a program
to create a restore the disk in case of a failure or if you need to
reinstall. The Vista that comes with the computer is locked to that
machine.

Even so they'll probably provide you with a copy of the bundle on disk
(for a smallish fee.)

 

[pher]

I called HP (I'm living in Switzerland): they said that it's a locked
version and there is no CD.
Maybe it's not the same in other countries.

Another poster in another thread said that HP will supply disk for $15

 

[Julian]

I called HP (I'm living in Switzerland): they said that it's a locked
version and there is no CD.

HP's top level management are too preoccupied with
spying on and fighting each other to concern themselves
with little people such as their customers.

Their printer Ink costs more than Gold.

Avoid HP at all costs.

 

[Julian]

no no, no CD at all. When I made the "Restore CD", it took 2 DVDs, but you
can also choose to make 8 CDs..

Dells system software (Vista) all fits onto one disk since
most of the data is in CAB folders that are zipped.

Look on the bright side...
at least you now know to never
have any dealings with HP again.

 

[Marco Desloovere]

that's true, there is no Vista CD with the computer.

Nope, you're mistaken.

There are exactly 4 (four) DVDs that were included with my laptop Medion
MD 98300, which I bought in May 2007:

- one Recovery Disc with Windows Vista Home Premium
- one Recovery Disc with Microsoft Works 8.5
- one Application & Support Disc MD 98300 Generic
- one Windows Anytime Upgrade Disc

There are also four Windows Vista Quick Start Guide paper booklets (40
pages) supplied, each in a different language: French, Dutch, German and
Italian.

HP for example has a special agreement with Microsoft to install Vista on
their laptops, to a special price.
This is a bundle, they call it a "locked license". HP provides a program to
create a restore the disk in case of a failure or if you need to reinstall.
The Vista that comes with the computer is locked to that machine.

HP is certainly not the only computer vendor in this world...

Marco

 

[pher]

I know, I've had a Dell Inspiron 8100 for 6 years until it broke in several
parts. I bought a Dell 6400 for my son, a very good machine to a very good
price. Then I bought an HP nx7300 for myself, already sent it twice to HP
because of power supply problems...

pher

 

[pher]

Nope, you're mistaken.

I bought my HP nx7300 in March 2007 in Switzerland, and there is no CD at
all, just some booklets.
So I suppose it depends on the country and on the model you buy.
pher

 

[Julian]

I know, I've had a Dell Inspiron 8100 for 6 years until it broke in
several parts. I bought a Dell 6400 for my son, a very good machine to a
very good price. Then I bought an HP nx7300 for myself, already sent it
twice to HP because of power supply problems...

You are in a good position, providing it has been too long,
to insist on a full cash refund since it is not fit for purpose.
Well... that would certainly be the case in the UK.

Don't bother getting them to fix it.
Insist on a refund and tell them they're lucky that you're
not asking for compensation on top.

 

[cquirke (MVP Windows shell/user)]

On Tue, 10 Jul 2007 06:35:53 -0400, "Richard Urban"

Whatever the policy is of the hardware manufacturer is what is applied.
Microsoft has no reason to deny you a Vista disk. That is the doing of the
computer manufacturer. If the manufacturer want to do so - he can.

MS could, if they chose to, impose minimum quality criteria on OEMs in
line with thier "Genuine Advantage" hoop-la.

As a small OEM, the Vista stock I get has a proper Vista DVD (it's too
big for CD) with it, and this the client gets with the PC.

As a small OEM selling MS Office 2007, however, my stock is an "air
box" with no disks at all. I am to buy a no-license disk pack to do
installs, and MS may not allow me to pass these disks to the user.

That, to me, indicates MS has a larger negative role in this matter
than your reply implies. It's never been clear as to whether OEM
crippleware is the result of OEMs pressurising MS, either on price or
for the opportunity to streamline thier "support" and create lock-in,
or MS wanting to limit what the OEMs can provide.


The party line is "it's a free market, let consumers vote with their
wallets". But you try and get straight answers to the question: "Does
this PC come with a custom-installable OS disk?"

Phrase the question however you like, and I'll bet the sales driods
will "misunderstand" you. "Yes, it comes with Genuine Windows" (which
just means MS got paid). Maybe you'll get "yes, it comes with a
Windows disk" and then get no further when trying to figure if this is
"wipe and rebuild" factory restore junk or a real Vista DVD, complete
with the maintenance OS toolset, that a generic OEM DVD provides.

So, how can the "market decide" when we can't get the info?

 

[Mike Mueller]

Bought new computre system from a computre shop and they claim vista does
not
come whith a cd/dvd if buy new computre is that true??
I only have a book but never given a Cd/Dvd of windows and computre guy
claims dont get one if buy new computres
It is defintly vista on it.

*************************

Well, that all depends on the manufacturer of the computer. Some will give
you all of the discs for Windows and the applications they have installed.
Some will give you a recovery disc for your installation. Some will just put
a partition on the HD with the recovery information. Some will do the
partition and offer a disc

Personally, I prefer having discs for everything, so I don't have to
reinstall all of the crap loaded on with the software bundle

 

[Bruce Chambers]

Bought new computre system from a computre shop and they claim vista does not
come whith a cd/dvd if buy new computre is that true??
I only have a book but never given a Cd/Dvd of windows and computre guy
claims dont get one if buy new computres
It is defintly vista on it.

If you're purchasing from a small, mom & pop type shop, you most likely
should have been given the DVD. If you purchased a brand name system
from an department store, you probably would not have been.
(Personally, I'd walk out of any store that told me I wasn't going to
get the DVD, and take my money elsewhere.)

Microsoft requires its licensed OEM computer manufacturers to provide a
means of returning the computer to its original, ex-factory state. The
particular method of recovery, however, is left entirely to the
discretion of each individual computer manufacturer.

Legally, the OEM has met it's contractual obligation to Microsoft
by providing a means of returning the PC to its ex-factory state,
whether it's a Recovery CD or a Recovery Partition. They are not
legally obliged to provide a true installation CD as part of the sale.
Reputable, customer-service aware OEMs do provide a full OEM
installation CD, that does permit custom installations and repairs.
However, many uncaring OEMs, such as eMachines, Compaq, HP, and Sony, in
an effort to save pennies and reduce their support costs by having to
hire support people that need only say "Boot from the Recovery CD to
return your PC to its original condition," provide only a CD bearing a
disk image of the hard drive as it left the factory.

Essentially, it boils down to "You get what you pay for."

The computer's manufacturer will have provided you some means of
returning the computer to it's original, ex-factory state. Read the
documentation that came with the computer, or check the manufacturer's
support web site, and follow the instructions/procedures provided.


--

Bruce Chambers

Help us help you:



They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. -Benjamin Franklin

Many people would rather die than think; in fact, most do. -Bertrand Russell

 

[Bruce Chambers]

MS could, if they chose to, impose minimum quality criteria on OEMs in
line with thier "Genuine Advantage" hoop-la.

Perhaps, but then we'd hear cries of "Microsoft's a big, nasty monopoly
trying to tell me, poor little HP (eMachines, Dell, ad infinitum), how
to run my business." Either way, Microsoft will get blamed.

As a small OEM, the Vista stock I get has a proper Vista DVD (it's too
big for CD) with it, and this the client gets with the PC.

As a small OEM selling MS Office 2007, however, my stock is an "air
box" with no disks at all. I am to buy a no-license disk pack to do
installs, and MS may not allow me to pass these disks to the user.

That, to me, indicates MS has a larger negative role in this matter
than your reply implies. It's never been clear as to whether OEM
crippleware is the result of OEMs pressurising MS, either on price or
for the opportunity to streamline thier "support" and create lock-in,
or MS wanting to limit what the OEMs can provide.

There may well be some middle ground where microsoft and the OEMs
reached some sort of pro-profit decision and compromise here. But how
to determine if it's so?

The party line is "it's a free market, let consumers vote with their
wallets". But you try and get straight answers to the question: "Does
this PC come with a custom-installable OS disk?"

I did so, on the rare occasion when I must purchase a pre-built system.
(Notebooks only, I always custom build my own desktops.)

Phrase the question however you like, and I'll bet the sales driods
will "misunderstand" you. "Yes, it comes with Genuine Windows" (which
just means MS got paid). Maybe you'll get "yes, it comes with a
Windows disk" and then get no further when trying to figure if this is
"wipe and rebuild" factory restore junk or a real Vista DVD, complete
with the maintenance OS toolset, that a generic OEM DVD provides.

So, how can the "market decide" when we can't get the info?

You've a point. Sales personnel seem to be universally poorly trained
in this respect. That's why I insist on inspecting everything that
comes in the box *before* making a purchasing decision. I've walked out
of more than one store without buying anything, as a result.




--

Bruce Chambers

Help us help you:



They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. -Benjamin Franklin

Many people would rather die than think; in fact, most do. -Bertrand Russell