Do I have to pay for the Information on a replacement XP CD

[Guest]

I looked through the posts on replacing an XP CD and they all point to
http://support.microsoft.com/?kbid=326246 . If you go there they send you to
the general Contact/Support page and there it tells you that you have to pay
$35.00 just to call to get the info (that may be that you have to buy a new
copy). Am I missing something here or is this how Bill Gates became so rich?

 

[Shenan Stanley]

I looked through the posts on replacing an XP CD and they all point to
http://support.microsoft.com/?kbid=326246 . If you go there they
send you to the general Contact/Support page and there it tells you
that you have to pay $35.00 just to call to get the info (that may be
that you have to buy a new copy). Am I missing something here or is
this how Bill Gates became so rich?

You lose your car keys (or break them off in your car door.)
You take your car into the shop to get a new set of keys made, do they
charge you for the new set?

And on the site, the only fees mentioned are these:

2 support requests using e-mail, chat, or phone are included at
no charge
(425) 635-3311
Long Distance charges may apply.

All additional support requests are $35.00 US per request or use
an existing contract
(800) 936-5700


Have you used the two initial support requests?

 

[Guest]

Yes I did use the initial to support requests back in 2001 one I installed XP.
If I lose or break my keys I go in and they make new. Then they charge me
for the keys they do not charge me for calling them to ask where is your
store and can I get keys made there. I do not mind paying for a replacement
CD but do I have to pay just to call and ask on top of the cost of the CD?

 

[Guest]

****Correction****


[support requests back in 2001 one I installed XP.]
=
support requests back in 2001 when I installed XP.

 

[Michael Stevens]

I looked through the posts on replacing an XP CD and they all point to
http://support.microsoft.com/?kbid=326246 . If you go there they
send you to the general Contact/Support page and there it tells you
that you have to pay $35.00 just to call to get the info (that may be
that you have to buy a new copy). Am I missing something here or is
this how Bill Gates became so rich?

Click on or copy and paste the link below into your web browser address bar.
Contact Microsoft.
http://michaelstevenstech.com/xpfaq.html#need

--
Michael Stevens MS-MVP XP
(e-mail address removed)
http://michaelstevenstech.com
For a better newsgroup experience. Setup a newsreader.
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[Guest]

Thank You that was a VERY helpfull link. I called and was able to order the CD