Need XP Home OEM Replacement disk


R

Rich

I have a customer that bought a PC from me that had XP Home pre-installed.
Their OS needs to be re-installed, but they lost their OEM CD. Is there a
Microsoft number I can call to get replacement CDs?

Thank you.
 
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S

Shenan Stanley

Rich said:
I have a customer that bought a PC from me that had XP Home
pre-installed. Their OS needs to be re-installed, but they lost
their OEM CD. Is there a Microsoft number I can call to get
replacement CDs?
You have no generic OEM CDs lying around?
(Going by the fact you said "customer that bought a PC from me"...)

How to replace Microsoft software or hardware, order service packs and
product upgrades, and replace product manuals
http://support.microsoft.com/kb/326246

Please notice that in this part, "In most cases, you should contact the OEM
(original equipment manufacturer) or the system builder directly to replace
Microsoft software that was distributed with your computer.", you are the
OEM/system builder for this customer... ;-)

Essentially - any Windows XP Home CD that will accept OEM product keys
should be able to utilize the product key your customer hopefully still has
(perhaps on a sticker on the machine?)

I have - in the past - grabbed MSDN/Technet CDs, modified the SETUPP.INI to
accept OEM keys (or Retail keys depending on my need) and used that to do
the installation.
 
S

smlunatick

I have a customer that bought a PC from me that had XP Home pre-installed..  
Their OS needs to be re-installed, but they lost their OEM CD.  Is there a
Microsoft number I can call to get replacement CDs?

Thank you.
As previous replied, OEM means that the place the PC was purchased
from is to provide the direct support of the XP. Since you sold the
PC, you are the place the PC was purchased from. Microsoft will not
directly support OEM versions, other than providing the Windows
Updates. You now must find a new generic OEM CD locally. Please note
that you will have problems buy any OEM CD via eBay. The quality and
legit concerns are suspect as it has been noted that a lot of
counterfeit versions (aka pirated) were known to have been sold
thorough eBay.
 
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C

Chuck

Not exactly true. The P/C OEM is the responsible party. If I build the P/C
from "White Box parts", install a windows OEM version, and then sell it to
you, then I get the pleasure of providing support. Most OEMs limit this
support in various ways, such as only supporting the "brick" version as
supplied with the P/C. Given the usual number of updates, (about 30 after XP
SP-3, the OEM's usual disclaimer can be used to get them out of providing
any support whatever.

"As previous replied, OEM means that the place the PC was purchased
from is to provide the direct support of the XP."

Generally, I usually install the retail version of windows on a new P/C, not
the OEM version for obvious reasons.

I have a customer that bought a PC from me that had XP Home pre-installed.
Their OS needs to be re-installed, but they lost their OEM CD. Is there a
Microsoft number I can call to get replacement CDs?

Thank you.
As previous replied, OEM means that the place the PC was purchased
from is to provide the direct support of the XP. Since you sold the
PC, you are the place the PC was purchased from. Microsoft will not
directly support OEM versions, other than providing the Windows
Updates. You now must find a new generic OEM CD locally. Please note
that you will have problems buy any OEM CD via eBay. The quality and
legit concerns are suspect as it has been noted that a lot of
counterfeit versions (aka pirated) were known to have been sold
thorough eBay.
 

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