DNS Error Help!

[R.Padmakumar]

Dear All,


I am strugling with the following issue for the past 1
month with my "dialup internet connection".


For the past 1 month, when I try open any (valid) web
page (after doing a successful internet connection) from
my Windows 2000 operating system, the following message is
displayed in my Internet Expolrer 6.
The page cannot be displayed
:
:
Cannot find server or DNS Error
Internet Expolrer

Also I couldnt retrive or send any emails from my Windows
2000 Outlook Express 6, which says the error message like
it couldnt able to connect to the pop3 and smtp servers,
even though the internet connection is existing.

I didnt do any install/uninstall in my system for the past
3-4 weeks
I am having all the latest security updates adviced by
microsoft
I am having the latest virus update in my Norton Antivirus
corporate Edition
I find no special/new entries in the HOST file.
I am not behind any proxy or firewall and havent installed
any spyware!


After the problem occured
1. I re-created my dialup conection and with the new
connection also i am getting the same problems.
2. I re-installed the TCP/IP and with the newly installed
TCP/IP protocol, i am getting the same problems.
3. I am able to 'ping'/'tracert' all valid IPs
4. But I couldnt be able to ping domain names (eg.
www.microsoft.com)
5. When I tried to 'nslookup', it says, it couldnt resolve
the names of the DNS IPs provided by the ISP and also not
able to locate the default DNS IP.


Also
When I checked thru ipconfig /all, I found the IP address
of the DNS server and and I am able to ping the IP address
and tracert it. It gives two DNS IP addresses and I also
tried in manually setting the IP address for Primary and
secondary DNS servers. But with no change in the result.



What might be the possibe issue? Is it due to any new
virus?
I request you to help me.

With Regards
R.Padmakumar

 

[Robert Aldwinckle]

5. When I tried to 'nslookup', it says, it couldnt resolve

the names of the DNS IPs provided by the ISP and also not
able to locate the default DNS IP.

The first part (no names for the DNS IPs) may be OK
but the second part means that you don't have the right addresses
for your ISP's DNS server or the server is down. Check with your
ISP and ask for an alternate connection.

BTW usually you get two DNS server addresses. Did the second
one work? If so, you could try using the second one as the primary
or try using nslookup to prep your dnscache and see if IE could
be made to hobble along that way.

Best bet is to notify your ISP of your problem *with* your diagnostics
to support your claim that it is *their* issue to deal with.


Good luck

Robert Aldwinckle

 

[R.Padmakumar]

Hi Robert Aldwinckle,

Thanks for your kind help. I will surely check w.r.t ur
tips and let you know the results.

R.Padmakumar