Disappearing Email Password

[Guest]

I just installed MS Office Professional on my XP
Professional desktop.

When I close Outlook and boot it up again, the password
that I entered under Logon Information in Email Accounts
is no longer there. As long as I keep outlook running,
the password is fine, but themoment I shut Outlook down,
the password is gone. Everything else seems to be working
fine. Does anyone have any ideas on what I can try to fix
this.

Thanks,

John

 

[Lanwench [MVP - Exchange]]

See if this helps:

For Outlook 2000 or 2002 on Win 98, NT, or 2000:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q290684

For Outlook 2000 on Windows 2000:

(CW) http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q275465

(IMO) http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q259416

For all Outlook versions on Windows XP (just ignore the parts that refer to
Outlook Express):
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q264672

If you are still having problems after applying both the SP 1 & 2 patches,
then see if this article addresses your problemL

OL2002: The Save Password Setting Is Not Saved When You Connect to a POP3
Server
http://support.microsoft.com/default.aspx?scid=kb;en-us;290684

 

[John]

It worked. I made the mods to the registry and my email
password is now being saved. Thanks for your help... John

 

[Lanwench [MVP - Exchange]]

You're welcome - thanks for posting back with your results.