R
Rob S
A friend is having problems with his laptop which is running Vista Home
Premium. I forgot to right down the # to see where it is in the windows
updates. He said that sometime around June 13-ish he started having
problems when he tried to download mp3 and pdf files. Today I went to check
on his computer and discovered that he is having problems with other files
as well.
The pdf issue was fixed by reinstalling adobe reader.
The problem now is that when he clicks on an mp3 or doc file (those are the
ones I was able to check) when on the net with internet explorer 7 the
download disappears. It pops up with the window to download the file. I
removed the check in the "close window when complete" (or whatever it says).
You can watch it download the file but when the download is finished the
window closes. When you go to the appropriate folder nothing is there. I
have even searched the computer with the file name and nothing. It doesn't
even attempt to open media player (11) to play the file. He said both the
mp3 and pdf issue started at the same time (don't know if that is
coincidence or not) and was surprised when I pointed out the same thing with
the doc file and no attempt made by computer to open Word.
I did download firefox and clicked on an mp3 file and it played fine.
Thinking we just needed to repair IE7 I went to M$ site and quickly learned
that you cannot download ie7 if you already have it on your computer.
Has anyone seen this issue and more importantly had any luck fixing it?
Premium. I forgot to right down the # to see where it is in the windows
updates. He said that sometime around June 13-ish he started having
problems when he tried to download mp3 and pdf files. Today I went to check
on his computer and discovered that he is having problems with other files
as well.
The pdf issue was fixed by reinstalling adobe reader.
The problem now is that when he clicks on an mp3 or doc file (those are the
ones I was able to check) when on the net with internet explorer 7 the
download disappears. It pops up with the window to download the file. I
removed the check in the "close window when complete" (or whatever it says).
You can watch it download the file but when the download is finished the
window closes. When you go to the appropriate folder nothing is there. I
have even searched the computer with the file name and nothing. It doesn't
even attempt to open media player (11) to play the file. He said both the
mp3 and pdf issue started at the same time (don't know if that is
coincidence or not) and was surprised when I pointed out the same thing with
the doc file and no attempt made by computer to open Word.
I did download firefox and clicked on an mp3 file and it played fine.
Thinking we just needed to repair IE7 I went to M$ site and quickly learned
that you cannot download ie7 if you already have it on your computer.
Has anyone seen this issue and more importantly had any luck fixing it?