Different Signature Than What Should Be Going Out

[Jason Lopez]

I have my signatures set in Outlook for forwarding and replying to emails.
However, I have been with my company long enough that I was contracted with
them before and am now full-time. My original email address had a subdomain
of sorts on the email address. My new email address does not have that. So
my old email address looked kind of like this:
(e-mail address removed). My new one looks like this:
(e-mail address removed). My issue is that I went to reply to an email today and
noticed that my signature was putting my old email address into the
signature. Now, my signature under options shows my new email address. Is
there another location that signatures are stored that might be the source
for my old email address being pulled up instead of my new one? It's kind
of annoying as people use my old email address only to get the annoying
"invalid email address" kick-back when they were only trying to get a hold
of me.

Jason

 

[Brian Tillman [MVP - Outlook]]

I have my signatures set in Outlook for forwarding and replying to emails.
However, I have been with my company long enough that I was contracted with
them before and am now full-time. My original email address had a
subdomain of sorts on the email address. My new email address does not
have that. So my old email address looked kind of like this:
(e-mail address removed). My new one looks like this:
(e-mail address removed). My issue is that I went to reply to an email today
and noticed that my signature was putting my old email address into the
signature. Now, my signature under options shows my new email address. Is
there another location that signatures are stored that might be the source
for my old email address being pulled up instead of my new one? It's kind
of annoying as people use my old email address only to get the annoying
"invalid email address" kick-back when they were only trying to get a hold
of me.

Signatures are stored in %AppData%\Microsoft\Signatures and there are
usually three files per signature, one in each of the three formats Outlook
supports: HTML, Plain Text, and Rich Text. I'm guessing that you changed
the signature in one of the formats (with Tools>Options), but the message
you received was in a different format. Since Outlook uses the format of
the incoming message for replies, it then choose the signature file
corresponding to that format and it hadn't been changed.

What I usually do is delete the HTML and Rich Text formats of my signature
so only the Plain Text format remains, and then I change that. If I wind up
sending a message in another format, Outlook should create that format's
signature file on the fly from the existing text file.

 

[Jason Lopez]

Thanks for identifying where the signatures were located. I found the text
file (which was the incorrect one) and corrected it there. I think I should
be good to go. Thanks again for your help.

Jason