Keiser,
Microsoft Support has a support article that lists general troubleshooting
options for problems with game installs. The full article can be found here
(
http://support.microsoft.com/default.aspx?scid=kb;EN-US;258496) but I've
included the basic list of steps below. If you are not familiar with how to
perform any of these steps, click the link above to find more detailed
information.
To troubleshoot the game problems, use the following methods in the order
that they are presented in.
Method 1: Clean the Disc
Method 2: Test the Disk in Another Drive
Method 3: Clean the Drive
Method 4: Perform a Clean Boot
Method 5: Run Xcopy Command
Method 6: Check Your Hard Disk for Errors
Method 7: Defragment Your Hard Disk
If the issue continues to occur, go to
http://support.microsoft.com, search
for the following Support Q-Articles and follow directions for the version
of your operating system:
331796 KB.EN-US: Games: How to Perform a Clean Boot to Prevent Background
Programs from Interfering with Play
218617 How to Troubleshoot CD-ROM or DVD-ROM Read Issues
314096 How to Troubleshoot CD-ROM Drive Problems in Windows XP
321641 How to Troubleshoot Issues with Reading CD, CD-R, CD-RW, and DVD
Discs
If you still cannot get Diablo 2 installed after following these steps,
please reply to this post with a copy of your DXDiag text.
To reply with a dxdiag text:
Click on Start -> Run and type 'dxdiag' in the run box, then click 'Ok'.
When the DirectX Diagnostic Tool window appears you will see tabs across the
top click each tab and run the diagnostic tests on each. Then click the
'Save All Information' button, which will create a text file on your system
where you specify, as in My Documents or Desktop. Open that text file, copy
the contents and paste it to a reply.
