DEVICE_IRQL_NOT_LESS_OR_EQUAL atapi.sys

A

Al Davis

I have a Samsung DVD burner, and whenever I try to burn disks with it I'm
sint to the Blue Screen of Death. I captured this memory dump...

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 00000018, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: ba712870, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: 00000018

CURRENT_IRQL: 2

FAULTING_IP:
atapi!IdePortStartIo+aa
ba712870 8b4818 mov ecx,dword ptr [eax+18h]

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0xD1

PROCESS_NAME: ImgBurn.exe

LAST_CONTROL_TRANSFER: from 804ef023 to ba712870

STACK_TEXT:
b711fb50 804ef023 8a9e2030 89309470 8a9d7e50 atapi!IdePortStartIo+0xaa
b711fb70 ba711c9a 8a9e2030 89309470 00000000
nt!ExAcquireResourceSharedLite+0x25
b711fb9c 804ee003 8a9e2030 00309470 8a9d8cd8 atapi!IdePortDispatch+0x4e6
b711fbb4 804ee003 8aa07aa8 89309470 8a324758 nt!CcAllocateInitializeBcb+0x64
b711fc08 b81343b2 8a762f40 01a07aa8 895e5cd0 nt!CcAllocateInitializeBcb+0x64
WARNING: Stack unwind information not available. Following frames may be
wrong.
b711fc34 804ee003 8a762e88 895e5cd0 806d02d0 Aspi32+0x13b2
b711fc58 80574cdd 8a762e88 895e5cd0 897256d8 nt!CcAllocateInitializeBcb+0x64
b711fd00 8056d639 000001ec 00000234 00000000 nt!BuildQueryDirectoryIrp+0x2c7
b711fd34 8053ca48 000001ec 00000234 00000000 nt!NtQueryInformationToken+0xaa9
b711fd64 7c90eb94 badb0d00 0299f70c 00000000 nt!ObGetSecurityMode+0xa
b711fd68 badb0d00 0299f70c 00000000 00000000 0x7c90eb94
b711fd6c 0299f70c 00000000 00000000 00000000 swenum!_NULL_IMPORT_DESCRIPTOR
<PERF> (swenum+0xd00)
b711fd70 00000000 00000000 00000000 00000000 0x299f70c


STACK_COMMAND: kb

FOLLOWUP_IP:
atapi!IdePortStartIo+aa
ba712870 8b4818 mov ecx,dword ptr [eax+18h]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: atapi!IdePortStartIo+aa

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: atapi

IMAGE_NAME: atapi.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 41107b4d

FAILURE_BUCKET_ID: 0xD1_atapi!IdePortStartIo+aa

BUCKET_ID: 0xD1_atapi!IdePortStartIo+aa

Followup: MachineOwner

The program described here is ImgBurn, but it happens with whatever Cd
burning software I try (Nero, Roxio, anything).

I did a complete uninstall of that and any other such programs to start from
scratch, but this didn't help either.

"an interrupt Request Level that is too high...". What does that mean; is
that something I can correct, perhaps in registry or some such?

Thanks,
Albert Davis
 
P

Peter Foldes

0x0000000A: IRQL_NOT_LESS_OR_EQUAL
(Click to consult the online MSDN article.)
Typically due to a bad driver, or faulty or incompatible hardware or software. Use
the General Troubleshooting of STOP Messages checklist above. Technically, this
error condition means that a kernel-mode process or driver tried to access a memory
location to which it did not have permission, or at a kernel Interrupt ReQuest Level
(IRQL) that was too high. (A kernel-mode process can access only other processes
that have an IRQL lower than, or equal to, its own.)
a.. Troubleshooting “Stop 0x0A†Messages in Windows {KB 165863} Win NT, Win 2000,
Win XP
b.. Troubleshooting a Stop 0x0000000A Error in Windows XP {KB 314063} Win XP
a.. Possible Resolutions to STOP 0x0A, 0x01E, and 0x50 Errors {KB 183169} Win NT,
Win 2000, Win XP
b.. During upgrade to Win XP {KB 311564} Win XP
c.. STOP 0x0000000A Error Message When You Change from AC Power to DC Power {KB
316676} Win XP
d.. “Stop 0x0000000A†Error Message When You Fast Switch Between Users {KB 310918}
Win XP
e.. While booting NT on same partition as Win 2000 or XP {KB 227301} Win NT, Win
2000, Win XP
f.. Windows XP Restarts When You Try to Shut Down Your Computer {KB 311806}
g.. “Fatal System Error†When You Try to Use a Hewlett-Packard 5100C ScanJet {KB
307129} Win XP (with Brother printer)
h.. Computer May Hang During a Heavy Load with an Ericsson HIS Modem {KB 319810}
Win 2000, Win XP
i.. STOP 0x4E, STOP 0x1A, STOP 0x50, and STOP 0xA Errors Occur When You Try to
Start the Computer {KB 271955} Win NT 4.0 (corrupt physical RAM)
j.. “Stop: 0x0000000A (00000063, 0000001c, 00000000, parameter4)†error message on
a Windows 2000-based computer {KB 837384} Win 2000 (program error, hotfix available)
k.. How to Use Driver Verifier to Troubleshoot Windows Drivers {KB 244617} Win
2000, Win XP, Server 2003
l.. Error Message When Installing Windows Vista on a Computer With More Than 3 GB
of RAM: STOP 0x0000000A {KB 929777} Vista (update patch available)
m.. Randomly Stop 0xA Errors in Storport.sys When You Start Windows Vista {KB
930261} Vista (hotfix available)

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

Al Davis said:
I have a Samsung DVD burner, and whenever I try to burn disks with it I'm
sint to the Blue Screen of Death. I captured this memory dump...

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 00000018, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: ba712870, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: 00000018

CURRENT_IRQL: 2

FAULTING_IP:
atapi!IdePortStartIo+aa
ba712870 8b4818 mov ecx,dword ptr [eax+18h]

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0xD1

PROCESS_NAME: ImgBurn.exe

LAST_CONTROL_TRANSFER: from 804ef023 to ba712870

STACK_TEXT:
b711fb50 804ef023 8a9e2030 89309470 8a9d7e50 atapi!IdePortStartIo+0xaa
b711fb70 ba711c9a 8a9e2030 89309470 00000000
nt!ExAcquireResourceSharedLite+0x25
b711fb9c 804ee003 8a9e2030 00309470 8a9d8cd8 atapi!IdePortDispatch+0x4e6
b711fbb4 804ee003 8aa07aa8 89309470 8a324758 nt!CcAllocateInitializeBcb+0x64
b711fc08 b81343b2 8a762f40 01a07aa8 895e5cd0 nt!CcAllocateInitializeBcb+0x64
WARNING: Stack unwind information not available. Following frames may be
wrong.
b711fc34 804ee003 8a762e88 895e5cd0 806d02d0 Aspi32+0x13b2
b711fc58 80574cdd 8a762e88 895e5cd0 897256d8 nt!CcAllocateInitializeBcb+0x64
b711fd00 8056d639 000001ec 00000234 00000000 nt!BuildQueryDirectoryIrp+0x2c7
b711fd34 8053ca48 000001ec 00000234 00000000 nt!NtQueryInformationToken+0xaa9
b711fd64 7c90eb94 badb0d00 0299f70c 00000000 nt!ObGetSecurityMode+0xa
b711fd68 badb0d00 0299f70c 00000000 00000000 0x7c90eb94
b711fd6c 0299f70c 00000000 00000000 00000000 swenum!_NULL_IMPORT_DESCRIPTOR
<PERF> (swenum+0xd00)
b711fd70 00000000 00000000 00000000 00000000 0x299f70c


STACK_COMMAND: kb

FOLLOWUP_IP:
atapi!IdePortStartIo+aa
ba712870 8b4818 mov ecx,dword ptr [eax+18h]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: atapi!IdePortStartIo+aa

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: atapi

IMAGE_NAME: atapi.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 41107b4d

FAILURE_BUCKET_ID: 0xD1_atapi!IdePortStartIo+aa

BUCKET_ID: 0xD1_atapi!IdePortStartIo+aa

Followup: MachineOwner

The program described here is ImgBurn, but it happens with whatever Cd
burning software I try (Nero, Roxio, anything).

I did a complete uninstall of that and any other such programs to start from
scratch, but this didn't help either.

"an interrupt Request Level that is too high...". What does that mean; is
that something I can correct, perhaps in registry or some such?

Thanks,
Albert Davis
Click to expand...
 
G

Gerry

Al

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms795930.aspx

0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
The system attempted to access pageable memory using a kernel process
IRQL that was too high. The most typical cause is a bad device driver
(one that uses improper addresses). It can also be caused by caused by
faulty or mismatched RAM, or a damaged pagefile.
Source: http://aumha.org/a/stop.htm

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not checked.

Are any devices malfunctioning? Select Start, All Programs, Accessories,
System Tools, System Information. Open Components under System Summary
and click on Problem Devices. Is anything listed there?

What version of "The Ultimate Image Burner" do you have?

What version of atapi.sys is located at C:\WINDOWS\system32\drivers

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Al said:
I have a Samsung DVD burner, and whenever I try to burn disks with it
I'm
sint to the Blue Screen of Death. I captured this memory dump...

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid)
address at an interrupt request level (IRQL) that is too high. This
is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 00000018, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: ba712870, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: 00000018

CURRENT_IRQL: 2

FAULTING_IP:
atapi!IdePortStartIo+aa
ba712870 8b4818 mov ecx,dword ptr [eax+18h]

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0xD1

PROCESS_NAME: ImgBurn.exe

LAST_CONTROL_TRANSFER: from 804ef023 to ba712870

STACK_TEXT:
b711fb50 804ef023 8a9e2030 89309470 8a9d7e50 atapi!IdePortStartIo+0xaa
b711fb70 ba711c9a 8a9e2030 89309470 00000000
nt!ExAcquireResourceSharedLite+0x25
b711fb9c 804ee003 8a9e2030 00309470 8a9d8cd8
atapi!IdePortDispatch+0x4e6 b711fbb4 804ee003 8aa07aa8 89309470
8a324758 nt!CcAllocateInitializeBcb+0x64 b711fc08 b81343b2 8a762f40
01a07aa8 895e5cd0 nt!CcAllocateInitializeBcb+0x64 WARNING: Stack
unwind information not available. Following frames may be wrong.
b711fc34 804ee003 8a762e88 895e5cd0 806d02d0 Aspi32+0x13b2
b711fc58 80574cdd 8a762e88 895e5cd0 897256d8
nt!CcAllocateInitializeBcb+0x64 b711fd00 8056d639 000001ec 00000234
00000000 nt!BuildQueryDirectoryIrp+0x2c7 b711fd34 8053ca48 000001ec
00000234 00000000 nt!NtQueryInformationToken+0xaa9 b711fd64 7c90eb94
badb0d00 0299f70c 00000000 nt!ObGetSecurityMode+0xa b711fd68 badb0d00
0299f70c 00000000 00000000 0x7c90eb94
b711fd6c 0299f70c 00000000 00000000 00000000
swenum!_NULL_IMPORT_DESCRIPTOR <PERF> (swenum+0xd00)
b711fd70 00000000 00000000 00000000 00000000 0x299f70c


STACK_COMMAND: kb

FOLLOWUP_IP:
atapi!IdePortStartIo+aa
ba712870 8b4818 mov ecx,dword ptr [eax+18h]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: atapi!IdePortStartIo+aa

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: atapi

IMAGE_NAME: atapi.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 41107b4d

FAILURE_BUCKET_ID: 0xD1_atapi!IdePortStartIo+aa

BUCKET_ID: 0xD1_atapi!IdePortStartIo+aa

Followup: MachineOwner

The program described here is ImgBurn, but it happens with whatever Cd
burning software I try (Nero, Roxio, anything).

I did a complete uninstall of that and any other such programs to
start from scratch, but this didn't help either.

"an interrupt Request Level that is too high...". What does that
mean; is that something I can correct, perhaps in registry or some
such?

Thanks,
Albert Davis
Click to expand...
 
A

Al Davis

I found these on my system...

C:\WINDOWS\SYSTEM32\DRIVERS\atapi.sys
C:\WINDOWS\SYSTEM32\dllcache\atapi.sys
C:\WINDOWS\SYSTEM32\ReinstallBackups\0014\DriverFiles\i386\atapi.sys
C:\WINDOWS\SYSTEM32\ReinstallBackups\0015\DriverFiles\i386\atapi.sy
C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\atapi.sys
C:\WINDOWS\$NtServicePackUninstall$\atapi.sys
C:\WINDOWS\ServicePackFiles\i386\atapi.sys

at least one of them is of a different version than the others - I don't
know if my OS actually uses them all or not. For instance No. 3 is version
5.1.2600.5512, while others are version 5.1.2600.2180.
Should they all be the same, and which is the correct or most current one?
Maybe that's my problem...

Thanks,
albert


Gerry said:
Al

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms795930.aspx

0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
The system attempted to access pageable memory using a kernel process
IRQL that was too high. The most typical cause is a bad device driver
(one that uses improper addresses). It can also be caused by caused by
faulty or mismatched RAM, or a damaged pagefile.
Source: http://aumha.org/a/stop.htm

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not checked.

Are any devices malfunctioning? Select Start, All Programs, Accessories,
System Tools, System Information. Open Components under System Summary
and click on Problem Devices. Is anything listed there?

What version of "The Ultimate Image Burner" do you have?

What version of atapi.sys is located at C:\WINDOWS\system32\drivers

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Al said:
I have a Samsung DVD burner, and whenever I try to burn disks with it
I'm
sint to the Blue Screen of Death. I captured this memory dump...

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid)
address at an interrupt request level (IRQL) that is too high. This
is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 00000018, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: ba712870, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: 00000018

CURRENT_IRQL: 2

FAULTING_IP:
atapi!IdePortStartIo+aa
ba712870 8b4818 mov ecx,dword ptr [eax+18h]

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0xD1

PROCESS_NAME: ImgBurn.exe

LAST_CONTROL_TRANSFER: from 804ef023 to ba712870

STACK_TEXT:
b711fb50 804ef023 8a9e2030 89309470 8a9d7e50 atapi!IdePortStartIo+0xaa
b711fb70 ba711c9a 8a9e2030 89309470 00000000
nt!ExAcquireResourceSharedLite+0x25
b711fb9c 804ee003 8a9e2030 00309470 8a9d8cd8
atapi!IdePortDispatch+0x4e6 b711fbb4 804ee003 8aa07aa8 89309470
8a324758 nt!CcAllocateInitializeBcb+0x64 b711fc08 b81343b2 8a762f40
01a07aa8 895e5cd0 nt!CcAllocateInitializeBcb+0x64 WARNING: Stack
unwind information not available. Following frames may be wrong.
b711fc34 804ee003 8a762e88 895e5cd0 806d02d0 Aspi32+0x13b2
b711fc58 80574cdd 8a762e88 895e5cd0 897256d8
nt!CcAllocateInitializeBcb+0x64 b711fd00 8056d639 000001ec 00000234
00000000 nt!BuildQueryDirectoryIrp+0x2c7 b711fd34 8053ca48 000001ec
00000234 00000000 nt!NtQueryInformationToken+0xaa9 b711fd64 7c90eb94
badb0d00 0299f70c 00000000 nt!ObGetSecurityMode+0xa b711fd68 badb0d00
0299f70c 00000000 00000000 0x7c90eb94
b711fd6c 0299f70c 00000000 00000000 00000000
swenum!_NULL_IMPORT_DESCRIPTOR <PERF> (swenum+0xd00)
b711fd70 00000000 00000000 00000000 00000000 0x299f70c


STACK_COMMAND: kb

FOLLOWUP_IP:
atapi!IdePortStartIo+aa
ba712870 8b4818 mov ecx,dword ptr [eax+18h]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: atapi!IdePortStartIo+aa

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: atapi

IMAGE_NAME: atapi.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 41107b4d

FAILURE_BUCKET_ID: 0xD1_atapi!IdePortStartIo+aa

BUCKET_ID: 0xD1_atapi!IdePortStartIo+aa

Followup: MachineOwner

The program described here is ImgBurn, but it happens with whatever Cd
burning software I try (Nero, Roxio, anything).

I did a complete uninstall of that and any other such programs to
start from scratch, but this didn't help either.

"an interrupt Request Level that is too high...". What does that
mean; is that something I can correct, perhaps in registry or some
such?

Thanks,
Albert Davis
Click to expand...
Click to expand...
 
G

Gerry

Al

They will be different as they are there are there for different
reasons.

What version of atapi.sys is located at C:\WINDOWS\system32\drivers?
This the one that counts when investigating your present problem!

The version at C:\WINDOWS\ServicePackFiles\i386 is a backup copy and
should be the same version as C:\WINDOWS\system32\drivers

The copy at C:\WINDOWS\$NtServicePackUninstall$ is the previous version
and would used again if you uninstalled the last service pack .

The copy at C:\WINDOWS\SYSTEM32\dllcache\ should be the same as the copy
at C:\WINDOWS\system32\drivers.

The copy at C:\WINDOWS\SYSTEM32\ReinstallBackups\0014\DriverFiles\i386\
would seem to be a backup copy created by BackUp software.

I have no idea what created this entry
C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\atapi.sys

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Al said:
I found these on my system...

C:\WINDOWS\SYSTEM32\DRIVERS\atapi.sys
C:\WINDOWS\SYSTEM32\dllcache\atapi.sys
C:\WINDOWS\SYSTEM32\ReinstallBackups\0014\DriverFiles\i386\atapi.sys
C:\WINDOWS\SYSTEM32\ReinstallBackups\0015\DriverFiles\i386\atapi.sys
C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\atapi.sys
C:\WINDOWS\$NtServicePackUninstall$\atapi.sys
C:\WINDOWS\ServicePackFiles\i386\atapi.sys

at least one of them is of a different version than the others - I
don't know if my OS actually uses them all or not. For instance No.
3 is version
5.1.2600.5512, while others are version 5.1.2600.2180.
Should they all be the same, and which is the correct or most current
one? Maybe that's my problem...

Thanks,
albert


Gerry said:
Al

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms795930.aspx

0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
The system attempted to access pageable memory using a kernel process
IRQL that was too high. The most typical cause is a bad device driver
(one that uses improper addresses). It can also be caused by caused
by faulty or mismatched RAM, or a damaged pagefile.
Source: http://aumha.org/a/stop.htm

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not
checked.

Are any devices malfunctioning? Select Start, All Programs,
Accessories, System Tools, System Information. Open Components under
System Summary and click on Problem Devices. Is anything listed
there?

What version of "The Ultimate Image Burner" do you have?

What version of atapi.sys is located at C:\WINDOWS\system32\drivers

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Al said:
I have a Samsung DVD burner, and whenever I try to burn disks with
it I'm
sint to the Blue Screen of Death. I captured this memory dump...

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid)
address at an interrupt request level (IRQL) that is too high. This
is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 00000018, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: ba712870, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: 00000018

CURRENT_IRQL: 2

FAULTING_IP:
atapi!IdePortStartIo+aa
ba712870 8b4818 mov ecx,dword ptr [eax+18h]

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0xD1

PROCESS_NAME: ImgBurn.exe

LAST_CONTROL_TRANSFER: from 804ef023 to ba712870

STACK_TEXT:
b711fb50 804ef023 8a9e2030 89309470 8a9d7e50
atapi!IdePortStartIo+0xaa b711fb70 ba711c9a 8a9e2030 89309470
00000000 nt!ExAcquireResourceSharedLite+0x25
b711fb9c 804ee003 8a9e2030 00309470 8a9d8cd8
atapi!IdePortDispatch+0x4e6 b711fbb4 804ee003 8aa07aa8 89309470
8a324758 nt!CcAllocateInitializeBcb+0x64 b711fc08 b81343b2 8a762f40
01a07aa8 895e5cd0 nt!CcAllocateInitializeBcb+0x64 WARNING: Stack
unwind information not available. Following frames may be wrong.
b711fc34 804ee003 8a762e88 895e5cd0 806d02d0 Aspi32+0x13b2
b711fc58 80574cdd 8a762e88 895e5cd0 897256d8
nt!CcAllocateInitializeBcb+0x64 b711fd00 8056d639 000001ec 00000234
00000000 nt!BuildQueryDirectoryIrp+0x2c7 b711fd34 8053ca48 000001ec
00000234 00000000 nt!NtQueryInformationToken+0xaa9 b711fd64 7c90eb94
badb0d00 0299f70c 00000000 nt!ObGetSecurityMode+0xa b711fd68
badb0d00 0299f70c 00000000 00000000 0x7c90eb94
b711fd6c 0299f70c 00000000 00000000 00000000
swenum!_NULL_IMPORT_DESCRIPTOR <PERF> (swenum+0xd00)
b711fd70 00000000 00000000 00000000 00000000 0x299f70c


STACK_COMMAND: kb

FOLLOWUP_IP:
atapi!IdePortStartIo+aa
ba712870 8b4818 mov ecx,dword ptr [eax+18h]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: atapi!IdePortStartIo+aa

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: atapi

IMAGE_NAME: atapi.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 41107b4d

FAILURE_BUCKET_ID: 0xD1_atapi!IdePortStartIo+aa

BUCKET_ID: 0xD1_atapi!IdePortStartIo+aa

Followup: MachineOwner

The program described here is ImgBurn, but it happens with whatever
Cd burning software I try (Nero, Roxio, anything).

I did a complete uninstall of that and any other such programs to
start from scratch, but this didn't help either.

"an interrupt Request Level that is too high...". What does that
mean; is that something I can correct, perhaps in registry or some
such?

Thanks,
Albert Davis
Click to expand...
Click to expand...
Click to expand...
 

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