G
Guest
I am having a problem getting a USB device to work, and I cannot restore my
system to earlier checkpoints. This all started today when I plugged in a
USB flatbed scanner I haven't used for a few weeks. Windows reported an
error; when I checked Device Manager, it says:
Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged. (Code 19).
I tried uninstalling, removing, and reloading the drivers, without success.
I called the manufacturer, and they said this means there is a virus in the
system. I have checked the system with my usual program (PC-cillin), plus the
Avira and Avast downloads - no viruses detected. So then I tried to restore
the system to earlier checkpoints, and system restore says it cannot restore
the system to any of my restore points. I tried creating a new checkpoint and
restoring to it, and that worked, but did not fix the problem.
I suspect there may be some damage to the registry. Is that what is
happening, or is it something else? What can I do about it, as I have this
sinking feeling the system may be ready to crash.
Thank You in advance for any help.
system to earlier checkpoints. This all started today when I plugged in a
USB flatbed scanner I haven't used for a few weeks. Windows reported an
error; when I checked Device Manager, it says:
Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged. (Code 19).
I tried uninstalling, removing, and reloading the drivers, without success.
I called the manufacturer, and they said this means there is a virus in the
system. I have checked the system with my usual program (PC-cillin), plus the
Avira and Avast downloads - no viruses detected. So then I tried to restore
the system to earlier checkpoints, and system restore says it cannot restore
the system to any of my restore points. I tried creating a new checkpoint and
restoring to it, and that worked, but did not fix the problem.
I suspect there may be some damage to the registry. Is that what is
happening, or is it something else? What can I do about it, as I have this
sinking feeling the system may be ready to crash.
Thank You in advance for any help.