Device Cannot be Found

[Guest]

I just purchased a creative zen neeon. After i installed the software, my
computer cannot dectect my mp3 player through the usb. I tried a different
cable and that didnt work, and i also tried another exact mp3player so
obviously it is my machine.

Can anyone suggest what the problem is?

 

[M and D]

Have you been to the Creative web site? Your issue is discussed here:

MP3 Players - Essential Troubleshooting
http://tinyurl.com/7lrwc

You can also contact Creative technical support - I happen to know that they're friendly and helpful.

Steven

 

[Guest]

yes i have spoken to someone at technical support at creative, but the
problem isnt wit the player it is with the computer

 

[Cari \(MS-MVP\)]

Try a different USB port.