Desktop not loading

W

wesleyj

I will try to keep this brief, XP Home, after selecting user in normal mode,
goes to blank desktop, no taskbar no nothing, have to use taskmanager to get
out. Have reloaded in Safe Mode, desktop loads as does taskbar and tray, I
can select items to open but they do not open.

I originally found a number of trojans and spyware, cleaned them and did a
repair of XP. worked fine for 5 starts, then reverted back, anybody got any
ideas.
 
N

nass

wesleyj said:
I will try to keep this brief, XP Home, after selecting user in normal mode,
goes to blank desktop, no taskbar no nothing, have to use taskmanager to get
out. Have reloaded in Safe Mode, desktop loads as does taskbar and tray, I
can select items to open but they do not open.

I originally found a number of trojans and spyware, cleaned them and did a
repair of XP. worked fine for 5 starts, then reverted back, anybody got any
ideas.
Click to expand...

Your machine still infected!
Unexplained computer behaviour may be caused by deceptive software
http://support.microsoft.com/kb/827315

Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
RootkitRevealer v1.71
By Bryce Cogswell and Mark Russinovich
http://www.microsoft.com/technet/sysinternals/Security/RootkitRevealer.mspx

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

download Hijackthis and send me the log.
(http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php)
my add : to_you_ross(atremove this and repalce with the abvoius)yahoo.co.uk

( _ is underscore)
HTH.
nass
 
W

wesleyj

As I said, in normal mode, i cannot access anything, no contol panel, nothing
is displayed on desktop; in safe mode, i can select items, but they will not
open.

nass said:
wesleyj said:
I will try to keep this brief, XP Home, after selecting user in normal mode,
goes to blank desktop, no taskbar no nothing, have to use taskmanager to get
out. Have reloaded in Safe Mode, desktop loads as does taskbar and tray, I
can select items to open but they do not open.

I originally found a number of trojans and spyware, cleaned them and did a
repair of XP. worked fine for 5 starts, then reverted back, anybody got any
ideas.
Click to expand...

Your machine still infected!
Unexplained computer behaviour may be caused by deceptive software
http://support.microsoft.com/kb/827315

Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
RootkitRevealer v1.71
By Bryce Cogswell and Mark Russinovich
http://www.microsoft.com/technet/sysinternals/Security/RootkitRevealer.mspx

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

download Hijackthis and send me the log.
(http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php)
my add : to_you_ross(atremove this and repalce with the abvoius)yahoo.co.uk

( _ is underscore)
HTH.
nass
Click to expand...
 
N

nass

you can scan in safe mode or try system restore to when things were working
okay and then perform the scan and cleaning up procedure!.


wesleyj said:
As I said, in normal mode, i cannot access anything, no contol panel, nothing
is displayed on desktop; in safe mode, i can select items, but they will not
open.

nass said:
wesleyj said:
I will try to keep this brief, XP Home, after selecting user in normal mode,
goes to blank desktop, no taskbar no nothing, have to use taskmanager to get
out. Have reloaded in Safe Mode, desktop loads as does taskbar and tray, I
can select items to open but they do not open.

I originally found a number of trojans and spyware, cleaned them and did a
repair of XP. worked fine for 5 starts, then reverted back, anybody got any
ideas.
Click to expand...

Your machine still infected!
Unexplained computer behaviour may be caused by deceptive software
http://support.microsoft.com/kb/827315

Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
RootkitRevealer v1.71
By Bryce Cogswell and Mark Russinovich
http://www.microsoft.com/technet/sysinternals/Security/RootkitRevealer.mspx

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

download Hijackthis and send me the log.
(http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php)
my add : to_you_ross(atremove this and repalce with the abvoius)yahoo.co.uk

( _ is underscore)
HTH.
nass
Click to expand...
Click to expand...
 

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