Dell ans SP-2

[Doug]

After installing Sp-2 on a new Dell Dimension system I has some problems
with my Dell 940 Printer.I contacted Dell several times and was told:

Douglas, in order to help you ahead in this issue, we need you to
uninstall Service Pack 2 as there are some compatibility issues with the
Dell hardware. I would therefore request you to please uninstall
Service Pack 2 from your system. The below mentioned link will help you
in uninstalling Service Pack 2 from your system

 

[Carey Frisch [MVP]]

So what is your point? SP2 installed perfectly on several Dell
and HP computers I upgraded...no issues encountered. Did you
try uninstalling your printer software and downloading the latest
version?

Please view the following:

Windows XP Service Pack 2 Checklist
http://www3.telus.net/dandemar/spackins.htm

[Courtesy of MS-MVP Jupiter Jones]

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

------------------------------------------------------------------------

:

| After installing Sp-2 on a new Dell Dimension system I has some problems
| with my Dell 940 Printer.I contacted Dell several times and was told:
|
| Douglas, in order to help you ahead in this issue, we need you to
| uninstall Service Pack 2 as there are some compatibility issues with the
| Dell hardware. I would therefore request you to please uninstall
| Service Pack 2 from your system. The below mentioned link will help you
| in uninstalling Service Pack 2 from your system

 

[Jim L]

don't ya love these MS-MVP types....they give "know it alls" a bad name

 

[Doug]

Yes I certainly did.

 

[Doug]

Here is another response from Dell Tech Support.

Dear Dell valued customer,

The previous email agent is currently unavailable. To provide a quicker
response, I am replying to your message.

However, I understand your concerned and like to inform you that Dell is
in the process of researching regarding the Sp 2 issues especially on
the compatibility with the hardware like printer, PDA as well and should
come up with the resolution shortly.

Respectfully,

Partha
DT D34827
Dell Technical Support

don't ya love these MS-MVP types....they give "know it alls" a bad name

So what is your point? SP2 installed perfectly on several Dell
and HP computers I upgraded...no issues encountered. Did you
try uninstalling your printer software and downloading the latest
version?

Please view the following:

Windows XP Service Pack 2 Checklist
http://www3.telus.net/dandemar/spackins.htm

[Courtesy of MS-MVP Jupiter Jones]

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

------------------------------------------------------------------------

:

| After installing Sp-2 on a new Dell Dimension system I has some
problems
| with my Dell 940 Printer.I contacted Dell several times and was told:
|
| Douglas, in order to help you ahead in this issue, we need you to
| uninstall Service Pack 2 as there are some compatibility issues with
the
| Dell hardware. I would therefore request you to please uninstall
| Service Pack 2 from your system. The below mentioned link will help you
| in uninstalling Service Pack 2 from your system

 

[Doug]

My point is that there is a problem with Dells 940 Printer and Sp-2.

Dell admits it and says to uninstall SP-2!!!!!!!!!!!!!!!!

Yes I tried reinstalling and latest drivers!!!!

 

[Carey Frisch [MVP]]

Dell Personal AIO Printer A940 - Fireware Upgrade
http://support.dell.com/support/dow...gory=31&os=WW1&osl=en&deviceid=4150&devlib=31

Dell Personal AIO Printer A940 - Printer Drivers
http://support.dell.com/support/dow...gory=40&os=WW1&osl=en&deviceid=4150&devlib=40

USB device does not function after connecting device to Windows XP Service Pack 2-based computer
http://support.microsoft.com/default.aspx?scid=kb;en-us;870893&Product=windowsxpsp2

Resources for troubleshooting printing problems in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308028&Product=winxp

Steps to Manually Remove and Reinstall a Printer Driver
http://support.microsoft.com/default.aspx?kbid=135406

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

-----------------------------------------------------------------------

:

| After installing Sp-2 on a new Dell Dimension system I has some problems
| with my Dell 940 Printer.I contacted Dell several times and was told:
|
| Douglas, in order to help you ahead in this issue, we need you to
| uninstall Service Pack 2 as there are some compatibility issues with the
| Dell hardware. I would therefore request you to please uninstall
| Service Pack 2 from your system. The below mentioned link will help you
| in uninstalling Service Pack 2 from your system

 

[Doug]

I have tried these drivers and firmware with no luck.Dell said they are
going to release new ones.Either I use my other printer or uninstall SP-2
for now.

I appreciate the links to the updates anyway.
Thanks
Doug