Delivery Refused

[Guest]

I don't know if this is an Exchange Server Question or not...but a customer
of ours is trying to email us and his email is getting refused. Here is the
return email he is getting...any ideas? Thanks

 

[Guest]

This is what error 5.7.1 says:

Permissions problem. For some reason the sender is not allowed to email
this account. Perhaps an anonymous user is trying to send mail to a
distribution list.
Check SMTP Virtual Server Access Tab. Try checking this box: Allow
computers which successfully authenticate to relay
User may have a manually created email address that does not match a System
Policy.

So my first question is, is the sender trying to email an internal
distribution list?

--
Kathleen Orland

http://www.howto-outlook.com/

I don't know if this is an Exchange Server Question or not...but a customer
of ours is trying to email us and his email is getting refused. Here is the
return email he is getting...any ideas? Thanks

From: Mail Delivery System
<[email protected]>
Sent: Feb 6, 2007 11:33 AM
To: (e-mail address removed)
Subject: Mail delivery failed: returning message to sender

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

(e-mail address removed)
SMTP error from remote mailer after end of data:
host exchange.trimodal.com [209.77.167.135]: 550 5.7.1 Requested action not taken:
message refused

------ This is a copy of the message, including all the headers. ------

Return-path: <[email protected]>
Received: from [209.86.224.48] (helo=elwamui-rustique.atl.sa.earthlink.net)
by elasmtp-masked.atl.sa.earthlink.net with asmtp (Exim 4.34)
id 1HETG4-0001Fx-0r; Tue, 06 Feb 2007 11:33:28 -0500
Received: from 4.79.144.99 by webmail.pas.earthlink.net with HTTP; Tue,
6 Feb 2007 11:33:26 -0500
Message-ID:
<19308330.1170779607969.JavaMail.root@elwamui-rustique.atl.sa.earthlink
.net>
Date: Tue, 6 Feb 2007 11:33:26 -0500 (GMT-05:00)
From: Barry Wilder <[email protected]>
Reply-To: Barry Wilder <[email protected]>
To: "Ruiz,Yotsy" <[email protected]>
Subject: Re: HI!
Cc: (e-mail address removed)
Mime-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 7bit
X-Mailer: EarthLink Zoo Mail 1.0

 

[Guest]

To answer your question, no this is being sent to one individual in our
company not to a distribution group.

We don't have any delivery restrictions on our exchange server...and I
looked in message tracking, and it does not show that the exchange server
ever received it.

When you explained the following:

Check SMTP Virtual Server Access Tab. Try checking this box: Allow
computers which successfully authenticate to relay User may have a manually
created email address that does not match a System Policy.

I don't know where to look for this. Sorry, I'm a novice can you give me
step by step instructions.

Thanks

This is what error 5.7.1 says:

Permissions problem. For some reason the sender is not allowed to email
this account. Perhaps an anonymous user is trying to send mail to a
distribution list.
Check SMTP Virtual Server Access Tab. Try checking this box: Allow
computers which successfully authenticate to relay
User may have a manually created email address that does not match a System
Policy.

So my first question is, is the sender trying to email an internal
distribution list?

--
Kathleen Orland

http://www.howto-outlook.com/

I don't know if this is an Exchange Server Question or not...but a customer
of ours is trying to email us and his email is getting refused. Here is the
return email he is getting...any ideas? Thanks

From: Mail Delivery System
<[email protected]>
Sent: Feb 6, 2007 11:33 AM
To: (e-mail address removed)
Subject: Mail delivery failed: returning message to sender

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

(e-mail address removed)
SMTP error from remote mailer after end of data:
host exchange.trimodal.com [209.77.167.135]: 550 5.7.1 Requested action not taken:
message refused

------ This is a copy of the message, including all the headers. ------

Return-path: <[email protected]>
Received: from [209.86.224.48] (helo=elwamui-rustique.atl.sa.earthlink.net)
by elasmtp-masked.atl.sa.earthlink.net with asmtp (Exim 4.34)
id 1HETG4-0001Fx-0r; Tue, 06 Feb 2007 11:33:28 -0500
Received: from 4.79.144.99 by webmail.pas.earthlink.net with HTTP; Tue,
6 Feb 2007 11:33:26 -0500
Message-ID:
<19308330.1170779607969.JavaMail.root@elwamui-rustique.atl.sa.earthlink
.net>
Date: Tue, 6 Feb 2007 11:33:26 -0500 (GMT-05:00)
From: Barry Wilder <[email protected]>
Reply-To: Barry Wilder <[email protected]>
To: "Ruiz,Yotsy" <[email protected]>
Subject: Re: HI!
Cc: (e-mail address removed)
Mime-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 7bit
X-Mailer: EarthLink Zoo Mail 1.0

 

[Guest]

I found this and it is checked..so disregard my previous note.

"Check SMTP Virtual Server Access Tab. Try checking this box: Allow
computers which successfully authenticate to relay User may have a manually
created email address that does not match a System Policy."

This is what error 5.7.1 says:

Permissions problem. For some reason the sender is not allowed to email
this account. Perhaps an anonymous user is trying to send mail to a
distribution list.
Check SMTP Virtual Server Access Tab. Try checking this box: Allow
computers which successfully authenticate to relay
User may have a manually created email address that does not match a System
Policy.

So my first question is, is the sender trying to email an internal
distribution list?

--
Kathleen Orland

http://www.howto-outlook.com/

I don't know if this is an Exchange Server Question or not...but a customer
of ours is trying to email us and his email is getting refused. Here is the
return email he is getting...any ideas? Thanks

From: Mail Delivery System
<[email protected]>
Sent: Feb 6, 2007 11:33 AM
To: (e-mail address removed)
Subject: Mail delivery failed: returning message to sender

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

(e-mail address removed)
SMTP error from remote mailer after end of data:
host exchange.trimodal.com [209.77.167.135]: 550 5.7.1 Requested action not taken:
message refused

------ This is a copy of the message, including all the headers. ------

Return-path: <[email protected]>
Received: from [209.86.224.48] (helo=elwamui-rustique.atl.sa.earthlink.net)
by elasmtp-masked.atl.sa.earthlink.net with asmtp (Exim 4.34)
id 1HETG4-0001Fx-0r; Tue, 06 Feb 2007 11:33:28 -0500
Received: from 4.79.144.99 by webmail.pas.earthlink.net with HTTP; Tue,
6 Feb 2007 11:33:26 -0500
Message-ID:
<19308330.1170779607969.JavaMail.root@elwamui-rustique.atl.sa.earthlink
.net>
Date: Tue, 6 Feb 2007 11:33:26 -0500 (GMT-05:00)
From: Barry Wilder <[email protected]>
Reply-To: Barry Wilder <[email protected]>
To: "Ruiz,Yotsy" <[email protected]>
Subject: Re: HI!
Cc: (e-mail address removed)
Mime-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 7bit
X-Mailer: EarthLink Zoo Mail 1.0