Deleted messages that will not go away

J

JSB

When I launch Windows Mail it is likely that some or all of the messages that
were deleted from the Inbox during my last session will show up again.
Interestingly, the messages in question will have no content within their
bodie. If I then delete the message(s) again they will stay deleted. Any
ideas how I might convince Windows Mail to delete messages properly the first
time?
 
G

Gary VanderMolen

That type problem can be caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://get.live.com/wlmail/overview

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
 
M

mac

JSB said:
When I launch Windows Mail it is likely that some or all of the messages
that
were deleted from the Inbox during my last session will show up again.
Interestingly, the messages in question will have no content within their
bodie. If I then delete the message(s) again they will stay deleted.
Any
ideas how I might convince Windows Mail to delete messages properly the
first
time?

That could be caused by a bug in WM, Download and install the Hotfix from
MS;

Get the Hotfix here:
http://support.microsoft.com/kb/941090/en-us

save to hard drive and install.

It works for all folders so ignore the KB title.
 
J

JSB

Gary ... I use Panda 2008 and while IM scanning can be disabled, I do not
find functionality to turn off email scanning. Thanks for the link to
Windows Live Mail which I will consider if unable to ultimately repair
Windows Mail. Any other ideas?
Jon :)
 
G

Gary VanderMolen

I don't have a copy of Panda antivirus, so I can't advise you where
its various settings are. Sorry, I can't think of any other fixes besides
switching to WLM.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top