delay in accessing My Computer after first boot of the day

[Guest]

After boot to desktop in Win XP Home Edition, there is a delay of more than 3
minutes when I try to access My Computer or my ISP. This occurs only after
the first boot of the day. This is a new computer that is supposed to be 7
times faster than the previous machine, but the old one never dragged like
this. Dell techs are baffled. They put me through complete reinstall etc.
Nothing helped.

 

[Sharon F]

After boot to desktop in Win XP Home Edition, there is a delay of more than 3
minutes when I try to access My Computer or my ISP. This occurs only after
the first boot of the day. This is a new computer that is supposed to be 7
times faster than the previous machine, but the old one never dragged like
this. Dell techs are baffled. They put me through complete reinstall etc.
Nothing helped.

How do you connect to your ISP? If you have a home network, the delay may
be related to the system waiting for an IP to be assigned by a router or
router/modem. Or perhaps there is a startup program that is slow to start.

You could check Event Viewer and review the startup events under System and
Applications. The information here may give you some clues about what's
causing the startup delay.

 

[Guest]

How do you connect to your ISP? If you have a home network, the delay may
be related to the system waiting for an IP to be assigned by a router or
router/modem. Or perhaps there is a startup program that is slow to start.

You could check Event Viewer and review the startup events under System and
Applications. The information here may give you some clues about what's
causing the startup delay.

 

[Guest]

How do you connect to your ISP? If you have a home network, the delay may
be related to the system waiting for an IP to be assigned by a router or
router/modem. Or perhaps there is a startup program that is slow to start.

You could check Event Viewer and review the startup events under System and
Applications. The information here may give you some clues about what's
causing the startup delay.

Thank you. I have no home network, just one computer and a dedicated line
for dial-up connection with my ISP. The delay begins when I click on the
ISP icon. Nothing happens for three minutes or so and then the usual
connection window appears and the connection is usually made on the first
ring.

I will check the event viewer, as you suggest under System and Applications
to see if any clues emerge.

Thanks again for your help.

 

[Guest]

Thank you. I have no home network, just one computer and a dedicated line
for dial-up connection with my ISP. The delay begins when I click on the
ISP icon. Nothing happens for three minutes or so and then the usual
connection window appears and the connection is usually made on the first
ring.

I will check the event viewer, as you suggest under System and Applications
to see if any clues emerge.

Thanks again for your help.

I examined the event viewer and found the following:
1. Eight errors listed in the Error Log. The "sources" alternated between
Service Control Manager and DCOM. Description for Control Manager read: "The
Windows Image Acquisition (WIA) service hung on starting."
TheDescription for DCOM read: "The server (long string of numbers here)
did not register with DCOM within the required timeout." These errors
occurred in about a 12 hour period.

2. Under Applications I found "Warnings" listed for Msi Installer, User
env., Win Mgt. 8 were listed for User env. 3 were listed for Win Mgt and 1
for Msi installer in the same 12 hour period.

Trouble is, I have no idea what to do with this information. Does anybody
else?

Since posting here I have gone through a complete check of the computer
hardware (by telephone) with a Dell tech. I detached and replugged all data
cables and memory chips four times looking for possible loose connections.
The tech gave up, saying it "had to be software, probably the OS." He
referred me to Dell's "service department" for help, which is offered at the
rate of $99 per incident or $219+ per year.

Dell won't help me with software problems even with software they installed
unless I pay approximately 1/3 the price of the computer.

Since Dell installed the software, Microsoft says I have to deal with Dell.

I'm going nuts. Would appreciate some help with this problem. Owen22

2. Under system information were listed

2. System listed

 

[Sharon F]

I examined the event viewer and found the following:
1. Eight errors listed in the Error Log. The "sources" alternated between
Service Control Manager and DCOM. Description for Control Manager read: "The
Windows Image Acquisition (WIA) service hung on starting."
TheDescription for DCOM read: "The server (long string of numbers here)
did not register with DCOM within the required timeout." These errors
occurred in about a 12 hour period.

2. Under Applications I found "Warnings" listed for Msi Installer, User
env., Win Mgt. 8 were listed for User env. 3 were listed for Win Mgt and 1
for Msi installer in the same 12 hour period.

Trouble is, I have no idea what to do with this information. Does anybody
else?

Since posting here I have gone through a complete check of the computer
hardware (by telephone) with a Dell tech. I detached and replugged all data
cables and memory chips four times looking for possible loose connections.
The tech gave up, saying it "had to be software, probably the OS." He
referred me to Dell's "service department" for help, which is offered at the
rate of $99 per incident or $219+ per year.

Dell won't help me with software problems even with software they installed
unless I pay approximately 1/3 the price of the computer.

Since Dell installed the software, Microsoft says I have to deal with Dell.

I'm going nuts. Would appreciate some help with this problem. Owen22

2. Under system information were listed

2. System listed

Owen, a few things for you try:

-In Folder Options> View: Uncheck the box to automatically search for
network folders and printers. Since you run this computer as a standalone,
this setting does nothing for you.

-Disable the Windows Image Acquisition service (the WIA service that is
showing up in event viewer). This service has been noted in the past for
causing various system slow downs. Even if you have a scanner installed
that uses WIA drivers, it will still run as usual when this service is
disabled. Control Panel> Administrative Tools> Computer Management>
Services (or Start> Run: services.msc) to get to the window needed to
manage services. Right click on Windows Image Acquisition, select
Properties. In the next screen, change the startup type to Disabled.

-If you use Details view and choose to have many columns of "details"
displayed, try reducing the number of details to see if that helps with
loading Explorer the first time a little faster. In an Explorer window:
View> Choose Details... (If you have never changed this, skip this step.)

-The DCOM errors: These aren't a big concern. More of an informational
report that a program was not able to complete a task. For example: having
Windows Messenger setup to run at startup and there is no internet
connection will cause this error to appear. Any software that is configured
to run at startup and to automatically update, may run a check for an
available connection and fail.

-The errors you listed in number 2: Can't really comment on these since
other than categories, you didn't give much information on them. Perhaps
there Event Viewer isn't giving you much information either?

NOTE: A helpful resource site I keep bookmarked: http://eventid.net.

Also, when viewing an error in Event Viewer, you can go online and then
click that "more information" link. A prompt appears asking if it's okay to
send the error info. Say yes. The info is sent and any related info is fed
back to your system in a browser window. Sometimes this info is helpful.
Sometimes it is so generic it doesn't help to find a solution but it widens
the understanding of the error. And sometimes there is no further info
available.

 

[Guest]

Owen, a few things for you try:

-In Folder Options> View: Uncheck the box to automatically search for
network folders and printers. Since you run this computer as a standalone,
this setting does nothing for you.

-Disable the Windows Image Acquisition service (the WIA service that is
showing up in event viewer). This service has been noted in the past for
causing various system slow downs. Even if you have a scanner installed
that uses WIA drivers, it will still run as usual when this service is
disabled. Control Panel> Administrative Tools> Computer Management>
Services (or Start> Run: services.msc) to get to the window needed to
manage services. Right click on Windows Image Acquisition, select
Properties. In the next screen, change the startup type to Disabled.

-If you use Details view and choose to have many columns of "details"
displayed, try reducing the number of details to see if that helps with
loading Explorer the first time a little faster. In an Explorer window:
View> Choose Details... (If you have never changed this, skip this step.)

-The DCOM errors: These aren't a big concern. More of an informational
report that a program was not able to complete a task. For example: having
Windows Messenger setup to run at startup and there is no internet
connection will cause this error to appear. Any software that is configured
to run at startup and to automatically update, may run a check for an
available connection and fail.

-The errors you listed in number 2: Can't really comment on these since
other than categories, you didn't give much information on them. Perhaps
there Event Viewer isn't giving you much information either?

NOTE: A helpful resource site I keep bookmarked: http://eventid.net.

Also, when viewing an error in Event Viewer, you can go online and then
click that "more information" link. A prompt appears asking if it's okay to
send the error info. Say yes. The info is sent and any related info is fed
back to your system in a browser window. Sometimes this info is helpful.
Sometimes it is so generic it doesn't help to find a solution but it widens
the understanding of the error. And sometimes there is no further info
available.

Dear Genius Person Sharon F,
That did it. I disabled the WIA and the automatic search for network
folders and printers. Next time I booted up after a complete shutdown, "My
Computer" and
e-mail functions were available immediately. What's more, the initial boot
was much faster. And furthermore (I hadn't mentioned this earlier) the boot
process did not disable my anti-virus protection and force me to enable it
manually.
I am so grateful!

Owen

 

[Sharon F]

Dear Genius Person Sharon F,
That did it. I disabled the WIA and the automatic search for network
folders and printers. Next time I booted up after a complete shutdown, "My
Computer" and
e-mail functions were available immediately. What's more, the initial boot
was much faster. And furthermore (I hadn't mentioned this earlier) the boot
process did not disable my anti-virus protection and force me to enable it
manually.
I am so grateful!

Owen

You're welcome, Owen. Am glad to hear these suggestions have helped and
that your system is working better now. Will keep fingers crossed for you
that it continues to behave.