Defender fails on "remove all"

G

Guest

We have some PCs that run Defender fine, but some that error on the removal
process. The error is similar to "Defender encountered an error in removal
etc.." and then it never cleans anything it finds. Anyone have a clue on why
this happens?
 
G

Guest

Hello PapaJon_S,

Since you don't say what the error message number is, I'm guessing, but I
would imagine the detections are either in an archive file (zip type
compressed file) which Defender doesn't remove, since such files could
contain other wanted/needed information, or they are in a restore folder
which also isn't touched by Defender, or they are in a quarantine fºlder.

All occurrences are harmless in that state but could cause a problem if
uncompressed or restºred.

You should see what files are involved by examining the system event lºg:
Do a start, run, eventvwr.msc, **click OK**, then click ºn

**System**, then View, then Filter, and scroll down the " event sºurce"
control to reach Windefend, that will give you a view of just Windows
Defender-related events.

Look for events with yellow triªngles

Then make a decision as to either deleting/ignoring/manually cleaning them
or in the other case emptying your restore folder and creating a new restore
point as described in these fºrums.

For the benefit of the community reading this post, please rate the pºst.

I hope this post is helpful.

Let us know how it works ºut.

Еиçеl
 

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