Default New Mail Messages Yellow -- Cannot change

[SunshineDi]

We seem to be stuck.

We have Outlook 2007 - installed recently. Everything was working great --
until -- we don't know what happened, BUT when we compose a new mail message,
the background is gridded and the font is yellow (on white so we cannot see
it!).

I have gone into Tools --> Options --> Mail Format --> Stationary & Fonts
--> Font for new mail messages on both profiles and tried to force the font
black (so black instead of automatic) and tried to reset the fonts by
selecting +Body under fonts to no avail. We start a new email message and we
have the grid and the yellow font.

Replying and Forwarding messages font comes out black, however, it is not
the font we tell it -- it's New Times Roman, instead of Arial that we
selected -- tried resetting that +Body under font, but nothing changes.

Please help!
~Diane

 

[Roady [MVP]]

Sounds like you have Theme applied. Set your Theme selection to (No Theme).

 

[SunshineDi]

Ok -- I do not see anywhere (No Theme). I have looked in the help and it
only tells you how to delete a custom theme, but I don't have any custom
themes. Where do I set my Theme selection to (No Theme)?
Thanks,
~Di

 

[SunshineDi]

I should also add, that I did go into Tools --> Options --> Mail Format -->
Stationary & Fonts --> Theme and it says "Themes are not installed".
~Di

 

[Roger]

We have 2003 same issue however it is set to no theme. any other ideas

 

[rmazzaro]

HKCU\Software\Microsoft\Office\12.0\Common
has an entry call Theme = 3
Delete it and the colors are back to normal.
THEN
Under Common\Mailsetting\
deleted all of the themes and colors and fonts.