Hi Sally,
Here are somethings u should try to isolate the problem to either a hardware
or an OS problem.
1. Update the tape drive firmware from the manufacturer's site and also ,
install the latest drivers for the tape.
2. Uninstall any third party backup software you have on the box. e.g.
arcserve. Please refer the following KB article if you face some problems
after removing the third party backup software:
http://support.microsoft.com/default.aspx?scid=kb;en-us;867702
3. Try another tape, preferably new.
4. Try the same tape drive and tape on another machine having the same
opertaing system and see if it works. If it does not work on that box also,
try to use a new tape drive and see if it works.
5. You can also try to use the same tape and tape drive on a different OS.
If it works, there must be some hotfix for this OS.
6. Rebuild the rsm database using the following steps:
-- Stop the RSM Service.
-- Go to %SystemRoot%\System32\NtmsData and copy the data into another
folder on the c:. Now delete the data from the %SystemRoot%\System32\NtmsData
but do not delete the folder.
-- Restart the RSM Service and reboot the machine.
-- This will recreate new RSM Databases.
7. Contact micrsoft and have the hotfix for the latest ntbackup.exe file. MS
provides the hotfixes for free.
Lukesh
