Customer service stinks

[David]

I cannot install xp on my home computer, i keep getting
error messages (5EAFF58h or 61CFF58h) and it will not
upgrade from win 98se. I have been trying to get help for
3 days. I am currently on hold After getting a case ID
set up and am currently waiting for someone from support
to get on to help me I HAVE BEEN HOLDING FOR 113
MINUTES. And I cannot use online support since i can't
get a product ID from my computer since the product won't
install. SO FAR THIS PRODUCT IS A HUGE WASTE OF MONEY,
AND MICROSOFT CUSTOMER SERVICE SUCKS!!!!!!!!!!!!!!!!

 

[Bruce Chambers]

Greetings --

It sounds like you may have defective or sub-standard RAM.

Have you made sure that your PC's hardware components are capable
of supporting WinXP? This information will be found at the PC's
manufacturer's web site, and on Microsoft's Hardware Compatibility
List: (http://www.microsoft.com/hcl/default.asp) Additionally, run
Microsoft WinXP Upgrade Advisor to see if you have any incompatible
hardware components or applications.

You should, before proceeding, take a few minutes to ensure that
there are WinXP device drivers available for all of the machine's
components. There may not be, if the PC was specifically designed for
Win98. Also bear in mind that PCs designed for and sold with Win9x/Me
very often do not meet WinXP's much more stringent hardware quality
requirements. This is particularly true of many models in Compaq's
consumer-class Presario product line or HP's consumer-class Pavilion
product line. WinXP, like WinNT and Win2K before it, is quite
sensitive to borderline defective hardware (particularly motherboards,
RAM and hard drives) that will still support Win9x.

HOW TO Prepare to Upgrade Win98 or WinMe
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q316639

HOW TO Troubleshoot Windows XP Problems During Installation When You
Upgrade from Windows 98 or Windows Me
http://support.microsoft.com/default.aspx?scid=KB;en-us;q310064


Bruce Chambers

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